Dylan Queen UK

I purchased an "A-Line/Princess Sleeveless Floor-Length Ruffles Chiffon Evening Dresses" off the site dylanqueen.co.uk. My order number was D**************
The dress was nothing like the image given.
It had stains down the front, and the design was nothing like the photo given. In addition the dress was completely shapeless.
The netting around the neck is very yellowed. The small button at the back is even different.
I payed 147 euros for it. I have sent dylanqueen images as requested by them, but they have not replied.
I have been left quite upset after receiving this awful product and then getting awful customer service.
I have lost 147 euros as a result and I would recommend anyone to purchase off of a local trustworthy site, not dylanqueen.

I purchased a dress in gold, when it arrived it was yellow, I have never seen a dress that had been made so badly and nothing like the picture shown. There were threads hanging out everywhere and there was a metre of extra material in the length... I contacted customer services who asked for photos. These clearly showed the colour was yellow. They are saying that bright yellow is gold and will not answer my complaint on the quality or length. They are a dreadful company to deal with and I wish I had read the reviews on other sites that are all similar to mine and have all lost their money. I urge you to not waste your money as the only thing this dress is fit for is the theatre for a costume for the production of Cinderella (as one of the ugly sisters) which I will donate it too!

I would sincerely advise people stay away from these companies, they take your money and send something back completely different to what you order. Poor workmanship, ugly colours, hit with more fees from courier company upon delivery. You complain to the company and someone called Sharon replies with take your goods to be altered in the UK, nothing but con artists these trade under many nmaes which I will expose all over the net.

WARNING WARNING WARNING WARNING WARNING STEER CLEAR RIP OFFS

You name it they did it all in a most amazing manner. Glad to have shopped from them, The straps on the dress were a bit long but as I did the custom fit order, I must not have read the measurement instructions properly.And it was such an unbelievably low cost for such a gorgeous dress! Thank you for your wonderful service, Dylanqueen UK.

My order came in very quick time, it had everything that I ordered inside and the packaging was careful and neat. I would recommend that you use them if you are thinking about it because not only do they have a good service but they do not attempt to over-charge or rip you off. Another occurrence that is definitely worth mentioning is that when I emailed them to query my order, they replied within a few hours, which is customer service that you do not often come across; even in the bigger companies. Overall, outstanding experience with Dylanqueen and I will definitely return to use them again in the future!

So disappointed. The dress is about 3 sizes too small. I think they had it in store, and just sent it to me, could not care less. Of course, no return policy, apparently there is enough material in the seams, but not when it is THREE sizes too small. Waste of money, and later to pay extra for taxes and duties paid by the transport firm.

Reasonable delivery time and beautiful dress, but the packing could be better, the dress deserved more than just being shoved into a bag. Tight fit but looks fantastic on, just have to not put on any weight :)

I ordered this dress for my daughter. It is PERFECT! My daughter is a big girl size 26 so we custom ordered it fits perfect. It is hard to find beautiful things in her size especially for parties and such so this is wonderful. She loves it. It took a while to get it with the custom ordering but the shipping was fast so order ahead in case of any set backs. We ordered beautiful purple. It looks very nice on a full figured woman. I am very pleased and will order again and highly recommend this site. Very high quality work.

Ordered a dress which arrived and although is suitable is of poor quality. When you process order, if you select that you don't want speedy delivery it only shows the price of the dress on the order when you submit, however, they add the delivery cost when they take the payment from your card! On top of this, I have just received an import tax invoice for a further £25! In total the dress will have cost £130 but is worth not even half of that! I will take my complaint to court if necessary. Disgusted! AVOID AT ALL COSTS!

Horrendous! Ordered a dress for my daughter's prom. It turned out nothing like the picture in quality or design! Very poor quality fabric. Sequence falling off, the hemming all coming out.it was falling apart when took out of appalling packaging. I didn't let my daughter try it on, and within five minutes we trying to contact to return she asked for proof in photo's, which we sent and were told we would not get a refund as it is an international company in China! I paid £135 and was asked furter £5 from dhl to deliver! The dress will be going in the bin! And i will be contacting watchdog and making a serious complaint to get this rip of website shut down immediately. Please stay away..

To be honest, I love my DRESS! I paid $89.99 for a beautiful formal dress! I paid for 5 day shipping but got it in 3. I found that most of the bad reviews are from idiots who simply don't read the return policy. I highly recommend this site to everyone who want to buy dress online shop. This is a good choice.

I ordered a prom dress custom made, however the measurements were completely different to what I specified. I couldn't even zip the dress up. After sending many pictures and providing details over and over again which they couldn't seem to keep up with. They stopped replying to me. Not only was the dress £100, the shipping was £30 and on top of that expense they lied, claiming there would be no customs fees but there was, which was another £40. Those who work at this joke of a company have no respect for customers or understand basic business or personal skills. Worst service I have ever come across. It was so bad it's an absolute joke.

My dress meant to be made to order, however it arrived 2 sizes too big!

They do not accept returns, nor have telephone number and after so many emails asking for a refund - I had no success. Everytime I email, a different person responds to my email and I have to go through the whole thing over and over again.

Dress was extremely poor quality it was shocking! Even if it fit, I wouldnt wear it as it looks awful. They ripped me off!

I lost more than £100 and I will continue spreading the word about this company on all review websites. Do not risk!

In fact, it is an excellent belt made of very high quality material. Its my first choice among all the belts I have. Value for money. Customer service is great, they respond as soon as possible. I would recomend this site to my friends and my family.