Dylan Queen UK

DO NOT BUY FROM THIS COMPANY!
I thought I was buying from the UK hence the. co.uk but it was from China.
I paid an extra £33 for fast delivery but it was anything but fast. I had to e-mail them a number of times asking them when it will be delivered.
The dress finally come and I cried, the breast covers in the dress were wonky. One up near my shoulder and the other near my belly. Thread and material is hanging off, there is pink thread on the shoulder, holes all over the dress, the material was cheap tat.
SO ANGRY about this faulty dress, I have been emailing the company for a few days. Who seem like they can just about speak English about a refund.
THEY OFFERED ME 10% REFUND of the price I paid, so £13.00.
DO NOT BUY ANYTHING OFF OF THIS WEBSITE.

I ORDERED A DRESS AND JACKET FOR A WEDDING AND PAID £99 PLUS £25 POSTAGE. WHEN THE OUTFIT ARRIVED IN A DAMAGED BAG THE JACKET WAS NOTHING LIKE THE PICTURE AND LOOKED AS IF IT WAS MADE BY SOMEONE LEARNING TO SEW. SEAMS NOT SEWN TOGETHER AND THE LINING TOO BIG FOR THE JACKET. I HAD SENT CUSTOM MEASUREMENTS BUT THIS WAS OBVIOUSLY MADE FAR TOO SMALL. AFTER SEVERAL COMPLAINTS VIA EMAIL AND THREATS OF TRADING STANDARDS ETC. I WAS FINALLY GIVEN A £9.31 REFUND. I OBVIOUSLY AM NOT ABLE TO WEAR THIS OUTFIT AND HAVE HAD TO BUY A DIFFERENT ONE. ON TOP OF ALL THAT HASSLE WITH THIS COMPANY I HAVE NOW BEEN LANDED WITH A £24.51 IMPORT TAX CHARGE FROM TNT. I WOULD ADVISE ANYONE LOOKING TO BUY FROM THIS COMPANY PLEASE DON'T.

I purchased a dress for my Sons Wedding - when it arrived it was a cheap crappy version of the one in the picture. The quality of the material and stitching is appalling it is totally unwearable. I have been e-mailing and sending pictures since the beginning of the year and the only offer I have had is a 10% refund which amount to about £14 - whats the point of that. And despite me asking repeatedly they have not sent me a returns address.
DONT BUY FROM THIS SITE ITS A RIP OFF

I received. A dress from Dylan queen it looks like it has been made by a child absolutely disgusting I am fighting to get a refund but they are not to keen to answer are taking the matter further

Order my daughter prom dress a mermaid dress they advertise a beautiful dress on line now the dress I am here with a blind person can clearly see its not the same dress it can't fit my daughter not even skip up and they telling me to send measurements and that the dress looks fine and nothing is wrong so I can't get a refund my daughter is devastated her prom is in 2 weeks and these rip off people has my £115.36 they are a set of thieves and UK trading standard needs to know about these people ASAP I am one customer not to mess with I have never have a problem with items on line easy return money back in my account so I am fighting them to the end the sequins falling off the dress in the package they send it in out of order BE WARN

RIP OFF. WASTE OF MY TIME AND MOST OF ALL: MONEY.
DO NOT BUY FROM THIS WEBSITE ! HORRIBLE CUSTOMER SERVICE.

See why on the link below of a facebook page: https://www.facebook.com/pages/Unofficial-Dylan-Queen-Have-you-been-ripped-off/**************

If I had known what I know now I wouldn't have purchased from this website.
They answer in the MOST UNPROFESSIONAL matter "u" instead of "you" making a mockery of an email that did not have to turn into a COMPLAINT if they had just dealt with it accordingly.

SHARE so no one else gets ripped off, learn from my mistake - 1st time customer.

The chiffon satin dress received in excellent condition and found fabric and colour as per the specification described. I am very satisfied the way order is handled and good product, value for money.

I ordered my wedding dress of this site on Sunday but then I came across the reviews on here so I emailed dylan queen told them I wanted to cancel my order and have a refund I've had an email back telling me I can't cancel as they sent my dress out on the 26th which is 2 days before I even ordered it so don't see how that's possible without these giving me a refund I have no more money to get my wedding dress and I get married in 4 weeks so I'm going to be left with no dress to wear! I would avoid these at all costs

I ordered a black dress from this site... 3 weeks later I received a cream, cheap, DISCUSTING dress which did not fit me at all. I contacted customer services to ask for a return address, they were so unprofessional and asked if I could send pictures. The emails were all one words, SO unprofessional. I then had a response from a man called Roger saying ' go and pay to get it altered yourself' I am horrified that I have spent so much money on this dress to be treated like this. PLEASE AVOID THIS SITE LADIES

This company is scam have a look at the reviews
PLEASE DO NOT BUY FROM THIS COMPANY THEY ARE ON FACEBOOK ALSO AND WONT ALLOW YOU TO POST ON THEIR PAGE.
PRODUCT IS AWFUL LOOKS LIKE ITS MADE FROM A CHILD AND ARE MADE FROM CHINA NOT LONDON AS THEY ADVERTISE... THE CUSTOMER SERVICE IS NONE EXISTENT AND YOU GET CHARGED FOR POSTAGE TWICE AS CUSTOMS THEN CHARGED $38 FOR TAXES AFTER PAYING £20 POSTAGE TO THIS COMPANY.
PLEASE SHARE THIS AS THEY ARE SCAMMING HUNDREDS OF PEOPLE OUT OF A LOT OF MONEY THEY ARE ALSO ON FACEBOOK BUT YOU CAN NOT POST ON THEIR WALL.

I ordered my dress sent them a picture of off the shoulder strap for the gown. Shipping and making time was fast! I assumed they would acknowledge their error being that they are quick to respond to emails. I've explained and showed them pictures, upon arrival it was completely wrong they sent me long sleeves! I contacted them immediately that day- within the 7 days - they wanted me to send picture attachments which I already did and told me "the dress looks fine" we cannot do a return. Which clearly the dress "is fine" but it is NOT what I ordered. I've read the return policy and I know I'm entitled to a legitimate return because of an error on their part. They dress doesn't fit perfectly but that is fine I can get that altered I don't expect it to fit like a glove. I understand it's difficult for them to accept refunds because these or custom dresses. But the dress I ordered was made incorrect on a specific area and they will not acknowledge it! I won't say not to go through them I'm sure they've done a great job with you others but I wouldn't want anyone to go through my experience $180 including shipping isn't worth it! Because the alterations now will cost close to it.
This company does not follow their return policy and if they allow a return it'll barely be nothing!

I ordered a lovely looking dress from Dylan Queen for my son's wedding. It is listed as a UK based company... It is not. The dress should have been made to measure I could pull it down without unzipping it. It had a pin sewn in the dress. The chest area was uneven greatly, this is due to the fact the bone was sewn in twisted and the cup sizes were different. The ruffles were uneven and some were up the wrong way. The beaded flowers had gaps and look a mess. The jacket was stitched so badly and puckered looking and was tight on one sleeve. The collar was hugely uneven. The cuffs were flimsy and the weight of the beads pulled them down. The fabric was cheap looking. There is no way I would wear this dress. They saw my photos and disagreed with me and refused to refund me. I sent firm but polite messages. They offered me a 5% refund only and in their words whether I wear it or not that is all they will do. I explained it was for my son's wedding and my husband did not work for 5 months due to having a heart attack which led to a triple heart bypass so money is tight but they don't care at all. I feel disappointed, let down and stupid for falling for this company. Under no circumstances will I ever use them again. Thanks for listening to my rant.

I have been truly disappointed by this company.
I saw a photograph of a dress which I loved and ordered for my wedding. Their claims of picking the finest fabrics and talented tailors made me believe I would receive a stunning wedding dress. However, the reality was VERY poor quality fabric, uneven hemlines and a 30cm pull across the front of the skirt. I reported this immediately but was treated rudely by their customer sales team and after 30 emails between them and me and them refusing to give me a full refund I took the matter up with my credit card.
I would strongly advise people against this company, rude people are at the other end of your emails, they claim to be in the USA but they do not reply in full English and the workmanship on their dress was shoddy. I now have an unwanted pile of fabric to dispense of and to add injury to insult - recently received the tax request for import duties.
There are better companies out there if you are not the richest bride. Please don't use this one and be heartbroken as I was.