Stacy C.

I ordered my dress sent them a picture of off the shoulder strap for the gown. Shipping and making time was fast! I assumed they would acknowledge their error being that they are quick to respond to emails. I've explained and showed them pictures, upon arrival it was completely wrong they sent me long sleeves! I contacted them immediately that day- within the 7 days - they wanted me to send picture attachments which I already did and told me "the dress looks fine" we cannot do a return. Which clearly the dress "is fine" but it is NOT what I ordered. I've read the return policy and I know I'm entitled to a legitimate return because of an error on their part. They dress doesn't fit perfectly but that is fine I can get that altered I don't expect it to fit like a glove. I understand it's difficult for them to accept refunds because these or custom dresses. But the dress I ordered was made incorrect on a specific area and they will not acknowledge it! I won't say not to go through them I'm sure they've done a great job with you others but I wouldn't want anyone to go through my experience $180 including shipping isn't worth it! Because the alterations now will cost close to it.
This company does not follow their return policy and if they allow a return it'll barely be nothing!