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Dylan Queen UK

How would you rate Dylan Queen UK?
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Bangladesh
1 review
1 helpful vote
Follow Safia K.
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First I was confused about this dress. But after getting this one I really happy on it's quality and fitted my body. I should also appreciate about their excellent collection and the quick delivery process. Thanks!

Date of experience: April 13, 2015
New York
2 reviews
2 helpful votes
Follow Wieda K.
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Wedding dresses are an enormous expense that me and my wife wanted to avoid. We purchased one white dress and when it arrived, found that the dresses run a little smaller than average. We returned the dress and the company was attentive, customer service was meticulous, and they shipped a new dress with expedited shipping. The material is great and you can hardly tell the difference between this dress and the more expensive ones. Overall my experience with the company has been positive, and I would recommend this if you're looking for a wedding dress that gets right to the point and can do without the bells and whistles.

Date of experience: April 12, 2015
GB
1 review
1 helpful vote
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Agree with all previous comments. TERRIBLE QUALITY, TERRIBLE SERVICE AND NOT WORTH A DIME. Spent a considerable expense and money buying a dress for my niece as a flower girl. The dress was shockingly made, designed and the colour was horrendous. NOTHING like the pictures at all! STAY AWAY and don't bother wasting your money. Returns are impossible!

Date of experience: June 6, 2016
Sri Lanka
2 reviews
3 helpful votes
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Recently I bought a wedding dress from Dylanqueen.co.uk online web site. I am glad to tell, that dress fits me very well and it was well made and finishing was so admirable. Also it has a great quality and price was so reasonable and matched to the dress description. The most important thing was I needed the dress in time and Dylan Queen sent the package to the time and they didn't disappointed me. They have a nice live help service, we can ask our questions and get over with it. Also they are very kind and response quickly we won't get late.
I've been online shopping in many web sites before but this is the First time i bought a dress. I gave them my measurements. After receiving my dress I fitted on that and I was very impressed as they have made it to the exact measurement. I looked very beautiful on that dress. So I recommend this site to everyone who are willing to buy prom or wedding dresses online. They guarantee your satisfaction.

Date of experience: March 27, 2015
California
1 review
0 helpful votes
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Had received my evening dress earlier than expected, it's beautiful! It came just 7 days after they sent it. It is exactly as shown in the photos and the material was very nice (just as other customers mentioned). It was comfortable when I put it on, but since I ordered the smallest size, just need to lose a bit of weight, lol. This is my 2nd time ordering from this store and I am indeed impressed with their service and their product. Over all, I am very happy with my new dress and I can't wait to lose weight and wear it on the special occasion party.

Date of experience: June 13, 2014
South Dakota
1 review
4 helpful votes
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There are small bonuses from time to time. So, if you know what you want you can order on dylanqueen.co.uk without regret. I like the gifts i have obtained from this site and one dress that I bought for a gift I liked it on the model and it is beautiful to my eyes when it arrived at my home.

Date of experience: February 7, 2015
India
1 review
0 helpful votes
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Love it
March 12, 2015

Thank you for such a wonderful product! My special lady has been eyeing the fabulous fit system for quite some time. I made a mistake and bought her a dress form that was just a bit too small for her body, and this system saved me! The second she put it on her form, it was the perfect size! She has now been quite the busy bee with her projects! Thanks again!

Date of experience: March 12, 2015
GB
1 review
0 helpful votes
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Bought a dress for my daughter's prom and boy have I regretted it big time!
The dress is truly awful, disgusting and absolutely horrible!
Please please please save yourself your time, money and tears because you will regret your purchase. We got the custom made dress and its huge and saggy. The material is really poor quality too. The worst dress ever!

Date of experience: May 26, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
6 helpful votes
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Don't do it
October 9, 2015

I ordered my prom dress from here for it to turn up looking nothing like the dress on the picture, or the colour I wanted and far too big, my friends dress was the same so we both had to get it altered which costed us even more!

Date of experience: October 9, 2015
Morocco
1 review
3 helpful votes
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Hi,
We just ordered and received a wedding dress, 4 bridesmaids dresses and a flower girls dress. We are totally pleased with the dresses – they are just beautiful and the quality is Good.The custom size dress fit perfectly it was stunning and although it needed very minor alteration, every single person I met wearing it complimented me.
The time from ordering to delivery was exactly what we expected. And the service to the client is lovely and kept me informed every step of the way. I loved my experience and would DEFINITELY recommend this site to anyone.

Date of experience: December 2, 2015
China
1 review
4 helpful votes
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Hello, for me, Dylanqueen UK is the best online shop, every time we I order something from them, It's amazing. All thing are good and delivery time is too good I am very happy. I am delighted with value and quality of the items purchased. I found this site through the search engine - the items I've purchased are all excellent and I have forwarded website to family and friends.

Date of experience: December 19, 2014
Germany
1 review
7 helpful votes
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I purchased it for my best friend's wedding, I received lots of compliments with the white chiffon satin one shoulder bridesmaid dress with beading and I loved the way it looked on me, the dress is really comfortable and very well made. Thanks a lot. More like the dress style and chic color.

Date of experience: December 18, 2014
Illinois
1 review
4 helpful votes
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I have tried for two weeks to find out how to return a dress I purchased from Dylan Queen and have not been able to get information. The dress is poor quality and does not even come close to looking like what they advertise. I would highly suggest never to buy from them.

Date of experience: October 15, 2015
Ohio
1 review
11 helpful votes
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I ordered a dress from Dylan Queen for a wedding. The dress arrived on time and it was the right dress but they sewed the dress and left two pins in it that could only be removed by creating a larger hole in the fabric. Getting them to refund me even 10% was extremely difficult. They were very unprofessional in their responses and didn't care that they had sent me a dress with pins in it. I would only buy a dress from this site again if I had exhausted all other options.

Date of experience: April 26, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
3 helpful votes
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Do Not Buy From This Company. Firstly, the fact they are based in Hong Kong and you will pick up customs charges is very well hidden on the website. With a co.uk domain you would think they were UK based, but don't be fooled.
When the dresses did arrive they were way too long, the wiring on the bust was all at a funny angle so they dug into the girls. The colour wasn't similar enough to the sample shot on the website. I ordered what looked to be light and floaty dresses for my bridesmaids for an outside wedding in the height of summer. The dresses were so heavy and bulky that they made the girls look far bigger than they are, and would be so hot that the girls would have really suffered. I would ebay them, as we have absolutely no intention of forcing our bridesmaid to wear such awful dresses but I would be embarrassed to pass them on to another person in the state they arrived to me in.

Date of experience: July 11, 2014
GB
1 review
2 helpful votes
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My daughter saw a dress for her prom and fell in love with one off this website. I must admit that we were wondering why the dresses were so cheap and now we know why. When it came it didn't really resemble the one that we ordered. I was so upset, it looked like a mix of something victorian and a throw back from the 80's, It was far too long and the material very cheap. Luckily for us we found a fantastic dress maker who has made some drastic changes to the dress and one that my daughter will actually wear. All I can say is be very wary if you are going to order from this company as it might not be what you are expecting. Another issue was that I thought the website was an American site but the actual place it came from was China, after a few weeks of receiving the dress I received a bill for £25 which was taxes that I had to pay ontop of the price for the dress and the shipping fee.

Date of experience: May 29, 2015
dylan q. Dylan Queen UK Rep
over a year old

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

GB
1 review
10 helpful votes
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So happy!
March 23, 2015

I was very nervous about ordering off of dylan queen due to some bad reviews on it however I do not regret it! The dress was just over £100 which saved me £300 that I was willing to pay on a dress in a prom dress shop. The dress I received from Dylan Queen is basically the same as the picture and has been made to a good standard! I cannot wait to wear it for prom.

Date of experience: March 23, 2015
South Dakota
1 review
0 helpful votes
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I really happy with my blue dress which buy at Dylanqueen. The dress take me 135$, and i love the design of the dress. Besides, customer service gives some good idea for me to make sure the size. And the customer service call me with some details, and i am so moved. Always, thanks for Dylanqueen. Recommend to my friend and women.

Date of experience: March 19, 2015
GB
1 review
1 helpful vote
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Fell in love with a dress from Dylan queen, it's baggy round the hips but tight at the thighs, and extremely long, would fit you if you are 6foot tall! Had to pay £25 shipping, then on top, today we got a letter saying we need to pay a shipping and import tax for the cost of the dress! Costing all in all about £170! To be honest it's not worth it!

Date of experience: June 1, 2015
GB
1 review
3 helpful votes
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Issues with dress
August 21, 2015

Hi I got my dress yesterdayt not suitable for my daughter's wedding in the Caribbean as dress to stiff and heavy been emailing customer services about returning the dress with no satisfaction can you help me

Date of experience: August 21, 2015

Overview

Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 24th among Wedding Dresses sites.

service
193
value
192
shipping
188
returns
172
quality
184