First I was confused about this dress. But after getting this one I really happy on it's quality and fitted my body. I should also appreciate about their excellent collection and the quick delivery process. Thanks!
Wedding dresses are an enormous expense that me and my wife wanted to avoid. We purchased one white dress and when it arrived, found that the dresses run a little smaller than average. We returned the dress and the company was attentive, customer service was meticulous, and they shipped a new dress with expedited shipping. The material is great and you can hardly tell the difference between this dress and the more expensive ones. Overall my experience with the company has been positive, and I would recommend this if you're looking for a wedding dress that gets right to the point and can do without the bells and whistles.
Agree with all previous comments. TERRIBLE QUALITY, TERRIBLE SERVICE AND NOT WORTH A DIME. Spent a considerable expense and money buying a dress for my niece as a flower girl. The dress was shockingly made, designed and the colour was horrendous. NOTHING like the pictures at all! STAY AWAY and don't bother wasting your money. Returns are impossible!
Recently I bought a wedding dress from Dylanqueen.co.uk online web site. I am glad to tell, that dress fits me very well and it was well made and finishing was so admirable. Also it has a great quality and price was so reasonable and matched to the dress description. The most important thing was I needed the dress in time and Dylan Queen sent the package to the time and they didn't disappointed me. They have a nice live help service, we can ask our questions and get over with it. Also they are very kind and response quickly we won't get late.
I've been online shopping in many web sites before but this is the First time i bought a dress. I gave them my measurements. After receiving my dress I fitted on that and I was very impressed as they have made it to the exact measurement. I looked very beautiful on that dress. So I recommend this site to everyone who are willing to buy prom or wedding dresses online. They guarantee your satisfaction.
Had received my evening dress earlier than expected, it's beautiful! It came just 7 days after they sent it. It is exactly as shown in the photos and the material was very nice (just as other customers mentioned). It was comfortable when I put it on, but since I ordered the smallest size, just need to lose a bit of weight, lol. This is my 2nd time ordering from this store and I am indeed impressed with their service and their product. Over all, I am very happy with my new dress and I can't wait to lose weight and wear it on the special occasion party.
There are small bonuses from time to time. So, if you know what you want you can order on dylanqueen.co.uk without regret. I like the gifts i have obtained from this site and one dress that I bought for a gift I liked it on the model and it is beautiful to my eyes when it arrived at my home.
Thank you for such a wonderful product! My special lady has been eyeing the fabulous fit system for quite some time. I made a mistake and bought her a dress form that was just a bit too small for her body, and this system saved me! The second she put it on her form, it was the perfect size! She has now been quite the busy bee with her projects! Thanks again!
Bought a dress for my daughter's prom and boy have I regretted it big time!
The dress is truly awful, disgusting and absolutely horrible!
Please please please save yourself your time, money and tears because you will regret your purchase. We got the custom made dress and its huge and saggy. The material is really poor quality too. The worst dress ever!
I ordered my prom dress from here for it to turn up looking nothing like the dress on the picture, or the colour I wanted and far too big, my friends dress was the same so we both had to get it altered which costed us even more!
Hi,
We just ordered and received a wedding dress, 4 bridesmaids dresses and a flower girls dress. We are totally pleased with the dresses – they are just beautiful and the quality is Good.The custom size dress fit perfectly it was stunning and although it needed very minor alteration, every single person I met wearing it complimented me.
The time from ordering to delivery was exactly what we expected. And the service to the client is lovely and kept me informed every step of the way. I loved my experience and would DEFINITELY recommend this site to anyone.
Hello, for me, Dylanqueen UK is the best online shop, every time we I order something from them, It's amazing. All thing are good and delivery time is too good I am very happy. I am delighted with value and quality of the items purchased. I found this site through the search engine - the items I've purchased are all excellent and I have forwarded website to family and friends.
I purchased it for my best friend's wedding, I received lots of compliments with the white chiffon satin one shoulder bridesmaid dress with beading and I loved the way it looked on me, the dress is really comfortable and very well made. Thanks a lot. More like the dress style and chic color.
I have tried for two weeks to find out how to return a dress I purchased from Dylan Queen and have not been able to get information. The dress is poor quality and does not even come close to looking like what they advertise. I would highly suggest never to buy from them.
I ordered a dress from Dylan Queen for a wedding. The dress arrived on time and it was the right dress but they sewed the dress and left two pins in it that could only be removed by creating a larger hole in the fabric. Getting them to refund me even 10% was extremely difficult. They were very unprofessional in their responses and didn't care that they had sent me a dress with pins in it. I would only buy a dress from this site again if I had exhausted all other options.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
Do Not Buy From This Company. Firstly, the fact they are based in Hong Kong and you will pick up customs charges is very well hidden on the website. With a co.uk domain you would think they were UK based, but don't be fooled.
When the dresses did arrive they were way too long, the wiring on the bust was all at a funny angle so they dug into the girls. The colour wasn't similar enough to the sample shot on the website. I ordered what looked to be light and floaty dresses for my bridesmaids for an outside wedding in the height of summer. The dresses were so heavy and bulky that they made the girls look far bigger than they are, and would be so hot that the girls would have really suffered. I would ebay them, as we have absolutely no intention of forcing our bridesmaid to wear such awful dresses but I would be embarrassed to pass them on to another person in the state they arrived to me in.
My daughter saw a dress for her prom and fell in love with one off this website. I must admit that we were wondering why the dresses were so cheap and now we know why. When it came it didn't really resemble the one that we ordered. I was so upset, it looked like a mix of something victorian and a throw back from the 80's, It was far too long and the material very cheap. Luckily for us we found a fantastic dress maker who has made some drastic changes to the dress and one that my daughter will actually wear. All I can say is be very wary if you are going to order from this company as it might not be what you are expecting. Another issue was that I thought the website was an American site but the actual place it came from was China, after a few weeks of receiving the dress I received a bill for £25 which was taxes that I had to pay ontop of the price for the dress and the shipping fee.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team
I was very nervous about ordering off of dylan queen due to some bad reviews on it however I do not regret it! The dress was just over £100 which saved me £300 that I was willing to pay on a dress in a prom dress shop. The dress I received from Dylan Queen is basically the same as the picture and has been made to a good standard! I cannot wait to wear it for prom.
I really happy with my blue dress which buy at Dylanqueen. The dress take me 135$, and i love the design of the dress. Besides, customer service gives some good idea for me to make sure the size. And the customer service call me with some details, and i am so moved. Always, thanks for Dylanqueen. Recommend to my friend and women.
Fell in love with a dress from Dylan queen, it's baggy round the hips but tight at the thighs, and extremely long, would fit you if you are 6foot tall! Had to pay £25 shipping, then on top, today we got a letter saying we need to pay a shipping and import tax for the cost of the dress! Costing all in all about £170! To be honest it's not worth it!
Hi I got my dress yesterdayt not suitable for my daughter's wedding in the Caribbean as dress to stiff and heavy been emailing customer services about returning the dress with no satisfaction can you help me
Answer: Stay away from these scammers the dresses are atrocious
Answer: Please save your money and shop elsewhere. These people are a complete rip off. My mother in law bought a dress for a wedding and the size was completely wrong ( even though she bought it based on the measurements and went up a size to be on the safe side) and they refused to return it. It was obvious that it was made poorly but they refused to return or exchange it. The dress was also very cheap looking, nothing like the website. They're a complete fraud. I reported them and my mother in law filed a complaint with her credit card company to get her money back. Definitely do yourself a favor and stay away from these people.
Answer: Whitney, please take your money and run very fast in the opposite direction. This company is not ethical. They took my money, did not provide a dress than refused to provide a refund. Here's what's really insulting, they offered a discount if I brought another dress. Really, after not refunding my money from the first order. Let all of you under the eye of this posting ask the government to investigate them and shut them down. They are stealing from the public people.
Answer: Don't do it.!
Answer: Yes your right. We have to get this business closed. It is not genuine and robbing people of their hard earned money!
Answer: Do not bother it's a waste of money they are nothing like the pictures plus I ordered a size 12 (UK) for my daughter and ended up with a UK size 6
Answer: I'm afraid you won't. I'm still waiting over a year now for my refund. All you can do is to keep warning people about this company. We can't all be wrong
Answer: Don't do it. It's Hong-Kong. No refund and sizes are way out
Answer: Next time read reviews its not likely that you will find a great website with so many bad reviews all we can do as former shoppers is post and spread the word about this company if you get any money back it wont be as much as you paid for the dress plus you're paying for shipping
Answer: Sorry to hear you had problems like many of us who purchased items from DylanQueen. Unfortunately this company are shit and probably not repair the dress, so my advise is go to your local dry cleaners they maybe able to put a new zip in for you. Also I have had a email from a lady called Nicola Murphy she works for BBC Rip of Britian and would like to hear from any who had problems with DylanQueen. Please send her a email Nicola.murphy@bbc.co.uk
Dylan Queen UK has a rating of 2.2 stars from 622 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dylan Queen UK most frequently mention customer service, prom dress and poor quality. Dylan Queen UK ranks 24th among Wedding Dresses sites.
Dear Customer,
Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!
Best regards,
Dylanqueen.co.uk Team