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Emily S.

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1 Review by Emily

Dylan Queen UK

  • Dylan Queen UK

“Only for a last option.”
4/26/15

I ordered a dress from Dylan Queen for a wedding. The dress arrived on time and it was the right dress but they sewed the dress and left two pins in it that could only be removed by creating a larger hole in the fabric. Getting them to refund me even 10% was extremely difficult. They were very unprofessional in their responses and didn't care that they had sent me a dress with pins in it. I would only buy a dress from this site again if I had exhausted all other options.

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Helpful  (11)
Thank you
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dylan q. – Dylan Queen UK Rep

Dear Customer,

Thanks for your shopping on Dylanqueen.co.uk. We sincerely apologize for this problem happened on you. Could you please give me your order number? So I can check the details for you. Also, I will inform this unpleasant problem to my higher manager. Anyway, we will try our best to resolve this question and gain your trust. You can also write to:service@dylanqueen.co.uk. I am sure that you will get the related answers from our manager. May you have a good day!

Best regards,
Dylanqueen.co.uk Team

Emily Has Earned 11 Votes

Emily S.'s review of Dylan Queen UK earned 11 Very Helpful votes

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