I have had problems every time I order online! Between customer service and processing/handling/fulfillment of orders, I cannot believe Deluth seems so proud of themselves that they couldn't manage to read any reviews left by customers. I personally have had reps fill out complaint forms! No one in the big wig department cares, that is what it boils down to, so now we drive an hour to go buy my husband's work pants!

Spent $200.00 with this company and they are too cheap to ship the stuff to my home.
They use Smartpost which is great for city people and they are subsidized by the rural people who have to drive to another town because they don't get home mail service.
They basically told me to go screw myself and that they don't care about customer service and to not order from them unless I want to pay extra for shipping to get what I was promised.
Never do business with this company.

Wow. What a crap show. Bought 800 plus in workwear items. Firehouse pants, dry on the fly, work shirts…
A variety to see what worked best for me. To sum it up, it seems they are more interested in putting out clothes for the weekend warriors doing yard work that want to look nice. The clothing fades fast, wears holes, and the no bull is straight bulls##t. Show rooms catering to weekend ranchers and folks that want the "look" of someone who works. Cool commercials but crappy clothes. Customer service sucks to. Oh but you bet they got there COVID money…

To keep this short, I was "ordered" out of the Kennesaw Georgia store because I refused to wear a mask. I am an old guy with some underlying issues which prohibit my wearing a mask, and attempted to explain this to the angry young lady with blue hair. I also attempted to explain that they are not a "Private Business" as she continued to tell me, but a "Place of Public Accommodations" as defined in Title II. I continued to shop and as I was about to leave she said she had called the police so I waited to explain to the officer my issue. He did have the knowledge to tell her that the store could be sued for refusing my use of the retail. She didn't care, just wanted me out. The officer told me outside that this store has had many of these issues, and he wouldn't shop there. I was a customer way before they ever had a brick and mortar store in Georgia, never again!

I give credit where it is due. I bought my first pair of Duluth performance long underwear in 2015. I thought at the time they were a little pricey for underwear at $19.99 on sale. I tried everything to find that summer comfort. Other brands wore out in a couple years and didn't fit well. I needed some thing to help with the summer rash in the neatherland. I have worn these at least once a week for the past five years. Over 250 days of rubbing, bending, stretching and I finally got my first sign of wear. Reading the Warrenty it seems they are covered for a replacement pair. I cannot bring myself to file a claim. I now have 6 pair and no more summer rash. They are by far the most comfortable underwear ever. I'm 6'1 280lb and I will not wear anything but Duluth.

When purchasing a sale item, after checkout the item appeared as different color with full price. They will not cancel the order. They tell you to ship it back after you get the item. The last time I returned an item it took two months to get refund. I will never buy from them again.

I ordered 13 identical small non clothing items. I clearly listed a billing address and a different shipping address. They sent three seperate packages to the billing address. No explanation for three seperate packages. Wouldn't have been cheaper to consolidate in one box? Most companies print labels off of the website information. Apparently no so at Duluth Trading company. This is a opportunity to screw up. Since there is no human being at the billing address, it is a postal box out in the country, I had to explain these packages would likely be stolen. Current information is they were trying to recall the packages. I wonder what the delay will be. No more biz with DTC.

Saw a lot of negative reviews and understand usually companies almost always have bad reviews or no reviews. I buy all of my work clothes, underwear, belts and more recently footwear from Duluth Traders. The Keen line of shoes they carry is 2nd to none. I'm now transitioning to their blue jeans for casual wear, look a little workish but have the tech pocket for the phone I'm so used to during the week!

I hate their service! My wife likes their clothing but I don't. I ordered 2 items for her last week and they act like they are on sale but the prices aren't a sale price. Worse, they claim that only one item has shipped and the other item is on back order. The item they claimed as shipped has been pending UPS pickup for a week. I'm sure their UPS courier hasn't been away for over a week. I see our regular UPS drivers here in Phoenix every day! As for the 2nd item on back order, why list it as on sale and in stock if it isn't? I'll never buy anything from them again..

I purchased a pair of shoes. Great for about 1 year. Purchased a second pair. At about one years, the stitching on the first pair started to unravel. At about 1 year of pair #2, the stitching in same area came apart. I'm an office guy so were not working them hard - they just fall apart at about 12 months...

After many years of buying Duluth Trading clothing, I have seen the quality decline. They don't even understand their own warranty. I guess they need to look up the definition of defective. They admitted to me they know they have a problem with their zippers. When I pay $90 for an Alaskan hardgear jacket I expect that product to perform as advertised. My particular jacket has been discontinued. These people lost a customer because of a defective zipper. Goodbye Duluth Trading, I'm going back to Carhartt...

ALL of you that have left negative reviews need to check yourselves. Are you really going to be turned off by a little hassle, or the wrong size or color? You oviously haven't shopped with this company from the beginning. Quality of something that will last a lifetime far outweighs hiccups or mediocre customer service through these strange times. And yet Duluth will make it right. Can you tell me YOU have it together during Covid? What makes you think businesses are any different? And please notice all future reviewers that most these negative reviews are during Covid! Companies are dealing with the same you are right now as well as keeping quality staff. To me it seems all your concerned about is fashion. Not quality. And too bad your not seeing that all their products are both which is rare. Maybe you need to all be shopping at Abercrombie and Fitch. You'll go back to Duluth.

While Duluth is a little pricey, their products are fantastic. I usually wait for clearances sales because of this, but their clothes are actually both comfortable and rugged as advertised. Probably not for the city dwelling attempting to be outdoorsy type, but if you really do frequent areas where clothes need to be sturdy and you want to do it comfortable, this is the product for you.

I haven't shopped DTC in years. I cancelled their catalog and emails because not only had I sent most of my purchases back for being too long, too tight or otherwise ill-cut for my body (which wears a size 4-6 typically) but I was tired of the stunts they would pull with shipping, sales and various coupons. If I had a coupon for free shipping and an item happened to be on sale, I had to choose between the sale price and the coupon. More than once I had JUST ordered an item when it went on sale, and when I asked for a price adjustment I was told that this wasn't their policy. All of this was provided that they actually had an advertised item in stock as they were often out of something by the time I received either their catalog or a sale announcement. Apparently this company works for some people but not for me.

I have been a loyal customer for several years. After speaking with customer NO service this morning over some defective Duluth underwear with bad waist bands. I was told no receipt bought six plus months ago (i dont keep receipts that long). WE CAN'T HELP YOU. Hope Duluth Trading can understand i cannot no longer help or support your products that you do not back-up.