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joyp106

Joy P.

Contributor Level

Total Points
192

2 Reviews by Joy

5/18/20

Lousy customer service and the owner is horrendous. My lucky pack had missing items and the pieces that happened to be included were unacceptable quality and just plain hideous. The owner has a lot of excuses for their shortcomings and does not always reply to emails. I left a bad review on the site itself and even months after, the owner kept spamming emails and eventually harassed my spouse who also ordered. The owner does not offer refunds. Do not shop from this website.

5/18/20

There are no "free returns". The company claims to have "free return shipping", but the company charges a $7.99 postage fee, which is deducted from your refund. This means that if your order is under $7.99 or barely above it, there's no point in returning it since you'll just be losing money. Their "No bull" policy is BS. Don't bother shopping at this company when there's plenty of others that actually offer free return shipping without hidden fees.
Especially during this time, this company should be waiving the fee.

Joy Has Earned 12 Votes

Joy P.'s review of Duluth Trading Company earned 12 Very Helpful votes

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