I would rather die from not being able to call 911 than ever have Verizon again. Why? Well....
I ordered FiOS 4 times. They delivered DSL. They put a FiOS box on the side of the place I was at, sold it to some other people there, but never signed me up even thought I was calling them about it. The phone line they gave me disconnected calls all the time, and even though it was a transferred number that got very few wrong calls before, it suddenly had 3 or 4 wrong numbers a day. I could never call their support from that phone because I would get disconnected. Also, emailing, using their web site, and even calling from other phones got no positive results. When I finally canceled, I told them I wanted to pay my final bill online. They said that was fine, but then locked me out of my online account! I had packed away my entire life for 6 months, and had to contact them repeatedly to get my account number so I could make a payment. Their online system refused this after that finally sent me the account number, so I mailed in a payment. Then, two months after deposing my check, they sent me to collections for non-payment!!! Why?? Because they sent me the wrong account number! The amount they wanted stayed the same, even before I canceled I had the estimated amount, and it was right, but the account number was wrong. What does all this tell me? They cross-linked my phone with some other phone, which is why I suddenly got the crappiest service in the world, and after a year of complaints, they never fixed it.
That is why I never want anything to do with Verizon again.
I want to give them ZERO stars. Heck, negative 5 stars.