business logo of Duluth Trading Co.

Duluth Trading Co.

duluthtrading.com
americana, casual, lounge, general men, womenAge 26-45
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About the Business

Duluth Trading Company, founded in 1989 in Duluth, MN, specializes in durable and functional gear for men and women. Known for their Superior Standard™ of quality and No Bull Guarantee, they provide reliable products designed to withstand tough conditions, ensuring customer satisfaction and lasting performance.


duluthtrading.com
+1 866-300-9719
USA
Duluth Trading Co. is part of Duluth Holdings, Inc.
Founded in 1989
Clothing item from Duluth Trading Co.Fashion apparel by Duluth Trading Co.Merchandise from Duluth Trading Co. clothing lineDuluth Trading Co. fashion product

Business Highlights

General

Parent Company: Duluth Holdings, Inc.
Year Founded: 1989
Target Gender: men, women

Shipping

Shipping Cost: $6.99 - $17.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $50

Returns

Return Policy: not free
Return Instructions: products unused can be returned or exchanged. exchanges would be free
Return Cost: $7.99 label fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: americana, casual, lounge, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL, 4XL), Women's (S, M, L, XL, 2XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 866-300-9719
Support Email: customerservice@duluthtrading.com

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Duluth Trading Co.?
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Reviews Summary

Duluth Trading Co. has a rating of 1.6 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 75th among Outdoor Clothing sites.

service
100
value
98
shipping
95
returns
83
quality
94
Tennessee
1 review
1 helpful vote
Follow Jada B.
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I have tried to find the right workwear to fit my small frame for years and have ended up wearing bulky and low quality stuff until now. I am so happy that ai have finally found a company that sees a need for women workwear. I am 110 lbs and 5.4" and finally have something that not only fits but is also made to last. Thanks Daluth

Date of experience: January 4, 2023
Pennsylvania
3 reviews
3 helpful votes
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I have had the opportunity to order products from Duluth trading.com on two separate occasions one time I ordered two pairs of firehose jeans which fits perfectly as ordered and are very rugged but also very comfortable. The second order was a firehose jacket, it fit perfectly and is comfortable and warm. I would recommend Duluth Trading to anyone

Date of experience: August 13, 2013
Illinois
1 review
2 helpful votes
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Sent wrong merchandise
November 11, 2020

I ordered a parka and a pair of slacks and they sent a totally different style and size of what I ordered. Five days have passed and I still do not have the correct item but they did send a return label for me to return the wrong slacks. This is not good service.

Date of experience: November 11, 2020
Arizona
1 review
1 helpful vote
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Way hone pricing
August 30, 2021

There's a trick

Their telephone people will willingly let you be a fool by paying their huge retail price

They will not tell you there are frequent gigantic sales or free shipping

Basically: you pay hyper expensive full retail. Then the sale frequent sale comes shortly after

No price matching

No sympathy from them

Be careful

Date of experience: August 30, 2021
South Dakota
3 reviews
5 helpful votes
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Pretty much sums it up. After placing the order, and the bank paying them, the company claims not to have the manpower to ship your order in a timely fashion. You can't cancel the order. You can't get a refund. You can't get expedited shipping. 30-45+ minute waits to get to a CSR.

Won't even make that mistake again. NOT worth the hassles.

Date of experience: December 11, 2020
Colorado
2 reviews
2 helpful votes
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Called Duluth twice in two days around about the same time both days and they claimed their computers were down and to call back later in the day. C'mon you really expect me to believe your computers are down coincidentally the same time every day? I was calling to inquire on the rather long period of time it was taking to ship two orders I placed. I placed both orders over a week ago and they still have not shipped. My advice is don't sell what you can't ship within a reasonable degree of time. Also when I placed one of my orders, they charged my account and then because they hadn't shipped the item for awhile the funds went back into my account and then a day later they charged my account again. First and last time I purchase anything from Duluth trading again.

Date of experience: December 10, 2020
California
2 reviews
2 helpful votes
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I needed to replace some well worn and loved mock turtle neck shirts. The excellent elastic on the neck and cuffs, the heavyweight material and armpit gussets on my older shirts are gone in the new models. The new shirts have not gone down in price, but overall quality has greatly decreased. The elastic neck stretches open after less than a full days wear and the material is substantially thinner than even the worn older shirts I have. I could have gone to any local retail store and purchased comparable items for much less. I will not order again.

Date of experience: December 4, 2020
California
2 reviews
7 helpful votes
Follow Caffeine Q.
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I ordered several items for my son for Christmas. He is 6'6' and it's hard to get things that fit for him but Duluth has always given me good choices. Until now. One of the items ordered was a sweater that I thought he'd really like. When he opened it Christmas morning and tried it on, it really didn't fit at all. It might have fit a 12 year old that was 5'1" but it was wayyyy too short and too small, even though it was marked a 2X. Here lies my grievance. This is the first item I've ever had to return anything to Duluth and what an unpleasant experience. The return was easy enough to initiate online so no problem there but they deducted $8 from my refund just to return it! In addition to that, there are instructions that basically say you need to return it as you received it. OK, I received it in a shipping bag. I went to send it back in a bag but the return address label Duluth sent me disallows using a bag for returns. So, there I am at the post office and wanting to get this package off for my refund so now, in order to get it back to Duluth, I have to buy a box for $5! So, it cost me $14. To send back a $70 sweater! I'm sorry to say I won't be using Duluth ever again. In my humble opinion, this is not a way to treat a loyal customer. It's been a good ride the last 20+ years but that is not a reasonable fee to return something. I'm done and moving on to companies that appreciate my business.

Date of experience: January 1, 2024
Kentucky
1 review
4 helpful votes
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Do Not waste your time!
November 30, 2020

Do not waste your time! I tried to place an order for my husband to be sent in his name. When I put cc information in it would not let me change the name to mine for the credit card. I hit the back button and redid in my name so it would go through. I then chatted in to verify that only one order went through a minute later. They told me both went through and they could not stop either order. So they will bounce my account because they have a shady website that will not do what it should and if you make a mistake you pay for it. Now I get to deal with a bounced bank account. Lesson learned do not do business with them!

Date of experience: November 30, 2020
Florida
1 review
5 helpful votes
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Delayed Shipping
December 22, 2017

I placed an order on December 16th with the understanding the purchase would arrive before Christmas. I went online to review my account and it now indicated a December 27th delivery date! There was no notification regarding the delay. Had I known the items would not have arrived by Christmas I would have purchased an alternative gift. Very disappointing!

Date of experience: December 22, 2017
New York
3 reviews
3 helpful votes
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F the Customer.
May 3, 2022

You order an item... they ship the incorrect item. Because thev orrect size was out of stock. Then expect you to pay the non sale price to replace with alrernate color. So $14 they lost a customer and earned a poor review. Poor business practice.

Date of experience: May 3, 2022
Pennsylvania
1 review
1 helpful vote
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I wear the regular Buck naked boxer briefs. I buy the clearance colors because the underwear is a little pricey. I like them. I did try the Dang soft. Initially I thought the dang soft were great but for whatever reason the waist band wrinkles a folds over on itself constantly. The Buck naked doesn't. I am not sure what they did different between the two waistbands.

Date of experience: June 9, 2021
Florida
1 review
1 helpful vote
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I tried some clothes. Had to return. Did you know it takes 10 to 15 days to receive your refund AFTER they received the items being returned. RIDICULOUS, it doesn't take 10 days for them to charge your purchases. Never again!

Date of experience: July 27, 2021
Utah
1 review
0 helpful votes
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Poor communication
March 28, 2022

I placed a large order on their website and a day later received an email that I needed to confirm my billing address. That email, however, went to my spam folder and I didn't see it until after I called customer service a week later asking about shipping confirmation. They would have canceled my order that day without having tried to call or send email reminders. By the time all this was sorted, items on my order were on backorder for 4 months, maybe longer. I canceled the backordered item... and hope their clothing is actually crap so I don't feel so bad about losing out all because their billing dept didn't reach out

Date of experience: March 28, 2022
Massachusetts
1 review
1 helpful vote
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Your no bull policy is all bull. They don't honor what it says. Initially I was impressed with how comfortable they were but after purchasing several pairs of pants for myself and husband I am extremely dissatisfied with the pants I purchased. Mine split near a seam and some of the stitching pulled apart. My husband's stitching is coming apart and a piece of Velcro pulled off. I went to one of their stores to exchange an was given BS about how they don't cover any wear. The manager was extremely ruded and unhelpful. I have had cheap $10 jeans last longer than their $80 women's relaxed fit firehose pants. Also contacted their customer service and got the same BS. Go buy Carharrt they last longer and cost less. Duluth has definitely lost my business.

Date of experience: May 20, 2022
Wisconsin
1 review
1 helpful vote
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Been wearing their firehose work pants since they came out. Their slogan was we dare you to wear them out and I did! For awhile they replaced them like their like they said they would. Slowly it got harder and harder to have them stand behind their product like they said they would. This year I sent my pants in and they won't replace them nor will they return my pants to me. I'm done with this company and so is everyone else that I work with! Don't buy this over priced products!

Date of experience: June 4, 2022
Vermont
4 reviews
35 helpful votes
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Garbage
October 11, 2023

I was told that the sweatshirt I was buying was of top quality and made in the United States. As soon as the sweatshirt arrived, it was clearly made overseas. I washed it as it had a bad smell, and after its first wash, it was already falling apart at the seams. I literally thew away $50 on a garbage misrepresented product. I will NEVER order from them again!

Date of experience: October 11, 2023
California
1 review
2 helpful votes
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I ordered a winter hat. Instead of the color shown in the catalog that i ordered, they sent me a different color, and the size was completely wrong. When i called for a refund on the expensive shipping and to complain, the woman i talked to was extremely rude and practically called me a liar. Additionally, the fit of the hat was horrible and poorly made. Ripoff!

Date of experience: October 23, 2019
Utah
1 review
0 helpful votes
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Don't buy Deluth
May 14, 2021

They say they warranty their cloths, but in actuality they don't. Had two pairs of pants that had the hardware broke. Their hardware on their cloths is the weak point of their products. They warrantied the first pair, but the replacement pair that broke they did not. They say they have a great return policy, but in reality they don't.

Date of experience: May 14, 2021
Texas
1 review
0 helpful votes
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Don't waste your money
November 7, 2022

Dont waste your money pants fall apart. No return available store policy. I have bought hundreds Of dollars and this is not a loyal seller. Wont spend another cent with this garbage!

Date of experience: November 7, 2022