Duluth Trading Company, founded in 1989 in Duluth, MN, specializes in durable and functional gear for men and women. Known for their Superior Standard™ of quality and No Bull Guarantee, they provide reliable products designed to withstand tough conditions, ensuring customer satisfaction and lasting performance.
Duluth Trading Co. has a rating of 1.6 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 75th among Outdoor Clothing sites.
I have tried to find the right workwear to fit my small frame for years and have ended up wearing bulky and low quality stuff until now. I am so happy that ai have finally found a company that sees a need for women workwear. I am 110 lbs and 5.4" and finally have something that not only fits but is also made to last. Thanks Daluth
I have had the opportunity to order products from Duluth trading.com on two separate occasions one time I ordered two pairs of firehose jeans which fits perfectly as ordered and are very rugged but also very comfortable. The second order was a firehose jacket, it fit perfectly and is comfortable and warm. I would recommend Duluth Trading to anyone
I ordered a parka and a pair of slacks and they sent a totally different style and size of what I ordered. Five days have passed and I still do not have the correct item but they did send a return label for me to return the wrong slacks. This is not good service.
There's a trick
Their telephone people will willingly let you be a fool by paying their huge retail price
They will not tell you there are frequent gigantic sales or free shipping
Basically: you pay hyper expensive full retail. Then the sale frequent sale comes shortly after
No price matching
No sympathy from them
Be careful
Pretty much sums it up. After placing the order, and the bank paying them, the company claims not to have the manpower to ship your order in a timely fashion. You can't cancel the order. You can't get a refund. You can't get expedited shipping. 30-45+ minute waits to get to a CSR.
Won't even make that mistake again. NOT worth the hassles.
Called Duluth twice in two days around about the same time both days and they claimed their computers were down and to call back later in the day. C'mon you really expect me to believe your computers are down coincidentally the same time every day? I was calling to inquire on the rather long period of time it was taking to ship two orders I placed. I placed both orders over a week ago and they still have not shipped. My advice is don't sell what you can't ship within a reasonable degree of time. Also when I placed one of my orders, they charged my account and then because they hadn't shipped the item for awhile the funds went back into my account and then a day later they charged my account again. First and last time I purchase anything from Duluth trading again.
I needed to replace some well worn and loved mock turtle neck shirts. The excellent elastic on the neck and cuffs, the heavyweight material and armpit gussets on my older shirts are gone in the new models. The new shirts have not gone down in price, but overall quality has greatly decreased. The elastic neck stretches open after less than a full days wear and the material is substantially thinner than even the worn older shirts I have. I could have gone to any local retail store and purchased comparable items for much less. I will not order again.
I ordered several items for my son for Christmas. He is 6'6' and it's hard to get things that fit for him but Duluth has always given me good choices. Until now. One of the items ordered was a sweater that I thought he'd really like. When he opened it Christmas morning and tried it on, it really didn't fit at all. It might have fit a 12 year old that was 5'1" but it was wayyyy too short and too small, even though it was marked a 2X. Here lies my grievance. This is the first item I've ever had to return anything to Duluth and what an unpleasant experience. The return was easy enough to initiate online so no problem there but they deducted $8 from my refund just to return it! In addition to that, there are instructions that basically say you need to return it as you received it. OK, I received it in a shipping bag. I went to send it back in a bag but the return address label Duluth sent me disallows using a bag for returns. So, there I am at the post office and wanting to get this package off for my refund so now, in order to get it back to Duluth, I have to buy a box for $5! So, it cost me $14. To send back a $70 sweater! I'm sorry to say I won't be using Duluth ever again. In my humble opinion, this is not a way to treat a loyal customer. It's been a good ride the last 20+ years but that is not a reasonable fee to return something. I'm done and moving on to companies that appreciate my business.
Do not waste your time! I tried to place an order for my husband to be sent in his name. When I put cc information in it would not let me change the name to mine for the credit card. I hit the back button and redid in my name so it would go through. I then chatted in to verify that only one order went through a minute later. They told me both went through and they could not stop either order. So they will bounce my account because they have a shady website that will not do what it should and if you make a mistake you pay for it. Now I get to deal with a bounced bank account. Lesson learned do not do business with them!
I placed an order on December 16th with the understanding the purchase would arrive before Christmas. I went online to review my account and it now indicated a December 27th delivery date! There was no notification regarding the delay. Had I known the items would not have arrived by Christmas I would have purchased an alternative gift. Very disappointing!
You order an item... they ship the incorrect item. Because thev orrect size was out of stock. Then expect you to pay the non sale price to replace with alrernate color. So $14 they lost a customer and earned a poor review. Poor business practice.
I wear the regular Buck naked boxer briefs. I buy the clearance colors because the underwear is a little pricey. I like them. I did try the Dang soft. Initially I thought the dang soft were great but for whatever reason the waist band wrinkles a folds over on itself constantly. The Buck naked doesn't. I am not sure what they did different between the two waistbands.
I tried some clothes. Had to return. Did you know it takes 10 to 15 days to receive your refund AFTER they received the items being returned. RIDICULOUS, it doesn't take 10 days for them to charge your purchases. Never again!
I placed a large order on their website and a day later received an email that I needed to confirm my billing address. That email, however, went to my spam folder and I didn't see it until after I called customer service a week later asking about shipping confirmation. They would have canceled my order that day without having tried to call or send email reminders. By the time all this was sorted, items on my order were on backorder for 4 months, maybe longer. I canceled the backordered item... and hope their clothing is actually crap so I don't feel so bad about losing out all because their billing dept didn't reach out
Your no bull policy is all bull. They don't honor what it says. Initially I was impressed with how comfortable they were but after purchasing several pairs of pants for myself and husband I am extremely dissatisfied with the pants I purchased. Mine split near a seam and some of the stitching pulled apart. My husband's stitching is coming apart and a piece of Velcro pulled off. I went to one of their stores to exchange an was given BS about how they don't cover any wear. The manager was extremely ruded and unhelpful. I have had cheap $10 jeans last longer than their $80 women's relaxed fit firehose pants. Also contacted their customer service and got the same BS. Go buy Carharrt they last longer and cost less. Duluth has definitely lost my business.
Been wearing their firehose work pants since they came out. Their slogan was we dare you to wear them out and I did! For awhile they replaced them like their like they said they would. Slowly it got harder and harder to have them stand behind their product like they said they would. This year I sent my pants in and they won't replace them nor will they return my pants to me. I'm done with this company and so is everyone else that I work with! Don't buy this over priced products!
I was told that the sweatshirt I was buying was of top quality and made in the United States. As soon as the sweatshirt arrived, it was clearly made overseas. I washed it as it had a bad smell, and after its first wash, it was already falling apart at the seams. I literally thew away $50 on a garbage misrepresented product. I will NEVER order from them again!
I ordered a winter hat. Instead of the color shown in the catalog that i ordered, they sent me a different color, and the size was completely wrong. When i called for a refund on the expensive shipping and to complain, the woman i talked to was extremely rude and practically called me a liar. Additionally, the fit of the hat was horrible and poorly made. Ripoff!
They say they warranty their cloths, but in actuality they don't. Had two pairs of pants that had the hardware broke. Their hardware on their cloths is the weak point of their products. They warrantied the first pair, but the replacement pair that broke they did not. They say they have a great return policy, but in reality they don't.
Dont waste your money pants fall apart. No return available store policy. I have bought hundreds Of dollars and this is not a loyal seller. Wont spend another cent with this garbage!
Answer: It is a scam. They don't follow their own policies. Buy elsewhere.
Answer: They profess to have a NO BULL guarantee. That's it, no fine print. But there is fine print, well hidden on their site.
Answer: It was not difficult getting Customer Service. My return was denied twice by email, twice by phone and once by a supervisor. It was the 5th effort that finally got me through to a supervisor who gave me the credit.
Answer: My order has taken over SIX WEEKS AND STILL NOT DELIVERED. Most ALL PRODUCTS ARE MADE, STORED AND SHIPPED FROM CHINA. You always get what you pay for!
Answer: You should call them and explain. They should replace them. Last year, they would have replaced them. They are different now so I can't say what they will do. If they refuse, call back over and over again until you get a reasonable agent on the phone. Ask for a supervisor also, if needed.