I have worked in customer service for over 12 years and I am truly appalled at how bad this companies customer service is. The consistently hang up and disconnect from customers. They do not tell you how the return process works, what you should do or what is happening next. They just disconnect. I have tried multiple times over the span of several days and this is consistently what they have done. I still have no clue what is going on with my order, never received a confirmation email and my purchase never showed up under my account orders yet they are more than happy to take the money for the purchase out of my account and that is the only confirmation I have received. Ironically they ask for a order number when I contact customer service, well Duluth if you sent me one that would be helpful. Will NEVER purchase from this company again. NEVER

Called Duluth twice in two days around about the same time both days and they claimed their computers were down and to call back later in the day. C'mon you really expect me to believe your computers are down coincidentally the same time every day? I was calling to inquire on the rather long period of time it was taking to ship two orders I placed. I placed both orders over a week ago and they still have not shipped. My advice is don't sell what you can't ship within a reasonable degree of time. Also when I placed one of my orders, they charged my account and then because they hadn't shipped the item for awhile the funds went back into my account and then a day later they charged my account again. First and last time I purchase anything from Duluth trading again.

Ordered an item recently. Sent me an email saying it was shipped USPS. Sat there for days never moved. Call Duluth they said I had to wait 10 days for a refund. When it 10 days called to get my refund the next day on USPS website all the sudden it showed not shipped. They're a bunch of liars customer service is terrible. The stores may be OK but their online presence and people that handle customer service are absolutely the worst. Don't make the mistake I made by ordering online with this jack off company

I needed to replace some well worn and loved mock turtle neck shirts. The excellent elastic on the neck and cuffs, the heavyweight material and armpit gussets on my older shirts are gone in the new models. The new shirts have not gone down in price, but overall quality has greatly decreased. The elastic neck stretches open after less than a full days wear and the material is substantially thinner than even the worn older shirts I have. I could have gone to any local retail store and purchased comparable items for much less. I will not order again.

Do not waste your time! I tried to place an order for my husband to be sent in his name. When I put cc information in it would not let me change the name to mine for the credit card. I hit the back button and redid in my name so it would go through. I then chatted in to verify that only one order went through a minute later. They told me both went through and they could not stop either order. So they will bounce my account because they have a shady website that will not do what it should and if you make a mistake you pay for it. Now I get to deal with a bounced bank account. Lesson learned do not do business with them!

After many years of buying Duluth Trading clothing, I have seen the quality decline. They don't even understand their own warranty. I guess they need to look up the definition of defective. They admitted to me they know they have a problem with their zippers. When I pay $90 for an Alaskan hardgear jacket I expect that product to perform as advertised. My particular jacket has been discontinued. These people lost a customer because of a defective zipper. Goodbye Duluth Trading, I'm going back to Carhartt...

I placed an order with Duluth just 2 days ago on 11/18/2020. Placed my order online and everything was fine and paid for it. The next day on 11/19/2020, I saw on my Bank statement, 2 additional charges from Duluth. I called and they had split my order into 3 different shipments and charged me for the shipments. They explained that the original order charge was a preauthorization but the 3 different shipments would total up to the amount I was originally charged. So then today, I received an e-mail saying one of the items I had ordered was returned. Said we received your return. I called Customer Service again and the guy told me oh it was returned for whatever reason. I told him that I never requested for my item to be returned that I just placed the order on the 18th. He was like oh well and sorry for that. I have placed several orders from them and this time has left a sour taste in my mouth. I will either drive to the store and shop or not order from them online again. This is just pitiful and pathetic. There is no such thing as NO BS Guarantee.

When Duluth Trading Company first came to Wichita, my husband was so excited. He called it the most magical place in the world. He loved everything they offered. I was not interested in the women's clothes, but got some women's underwear from Duluth.
After the "quarantine" and the store opened back up, I was trying to help my mom buy some women's armachillo shirts. They were clearance and rang up correctly in the register. I had been looking around in the store and noticed there was no Signage stating pricing. I got really upset because we don't make much money so buying Duluth stuff is stressful because it's so expensive. I look for sale and clearance signage when I go into any store. I used to work for retail companies signing their mervhandise. I complained, but the manager didn't care. I called customer service and they didn't care. I took some pictures of what signage was there. I called customer service and not only did they know I had taken pictures, but the customer service over the phone wanted my name and zip code and when I refused I was given bull crap answers as to why the sale wasn't signed. They treated me as though I was bonkers. I have thrown out all those overpriced underwear that made me smell so bad and I will never shop with Duluth again.

ALL of you that have left negative reviews need to check yourselves. Are you really going to be turned off by a little hassle, or the wrong size or color? You oviously haven't shopped with this company from the beginning. Quality of something that will last a lifetime far outweighs hiccups or mediocre customer service through these strange times. And yet Duluth will make it right. Can you tell me YOU have it together during Covid? What makes you think businesses are any different? And please notice all future reviewers that most these negative reviews are during Covid! Companies are dealing with the same you are right now as well as keeping quality staff. To me it seems all your concerned about is fashion. Not quality. And too bad your not seeing that all their products are both which is rare. Maybe you need to all be shopping at Abercrombie and Fitch. You'll go back to Duluth.