business logo of Duluth Trading Co.
duluthtrading.com
americana, casual, lounge, general men, womenAge 26-45
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


duluthtrading.com
+1 866-300-9719
USA
Duluth Trading Co. is part of Duluth Holdings, Inc.
Clothing item from Duluth Trading Co.Fashion apparel by Duluth Trading Co.Merchandise from Duluth Trading Co. clothing lineDuluth Trading Co. fashion product

Business Highlights

General

Parent Company: Duluth Holdings, Inc.
Target Gender: men, women
Target Age Group: 26-45

Shipping

Shipping Cost: $6.99 - $17.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $50

Returns

Return Policy: not free
Return Instructions: products unused can be returned or exchanged. exchanges would be free
Return Cost: $7.99 label fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: americana, casual, lounge, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL, 4XL), Women's (S, M, L, XL, 2XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 866-300-9719
Support Email: customerservice@duluthtrading.com

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Duluth Trading Co.?
grey star
grey star
grey star
grey star
grey star

Duluth Trading Co. Reviews Summary

Duluth Trading Co. has a rating of 1.4 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 80th among Outdoor Clothing sites.

service
102
value
100
shipping
97
returns
84
quality
96

We monitor reviews for authenticity

New York
3 reviews
4 helpful votes
Follow Katherine K.
Unfollow Katherine K.
Share Review
Report Review

Great site and products
December 29, 2016

Have always been more than happy with the products and related shipping experience with Duluth. I recommend them without reservation.

Date of experience: December 29, 2016
North Carolina
1 review
4 helpful votes
Follow Deborah M.
Unfollow Deborah M.
Share Review
Report Review

I can't review the product. I don't have it. I ordered 12/12. Order confirmation said product was in stock and would ship in 1-2 days. I chose the 3-5 day delivery option. On 12/21,9 days later, I received an email saying product had shipped and would arrive 12/28. Needless to say, Christmas will be late. When I called to ask why it took so long to ship an in-stock item, I was told that the item was back-ordered and that they had notified me on 12/17 of said status. Nope. I received 12 other messages from them it that time frame, but no notification of delay. Even if they had sent an email on 12/17, that was 5 days after the order that they said would ship in 1-2 days. I was told two days ago that I would receive a call from customer service. Nope. This was my first experience with Duluth Trading Company. I'm not convinced they care about their customers.

Date of experience: December 24, 2016
New Jersey
11 reviews
18 helpful votes
Follow P C.
Unfollow P C.
Share Review
Report Review

I've ordered many times from Duluth. Both the men's and women's clothing lines are well made and durable. The most ordered items for me are the long-tailed t shirts and the men's socks. I also ordered a pair of women's leather boots from them a few years back and they still look great. A bit more expensive but definitely worth it.

Date of experience: March 20, 2016
Maryland
1 review
1 helpful vote
Follow Cynthia H.
Unfollow Cynthia H.
Share Review
Report Review

I ordered two t-shirts from them this past summer and they came within a week and it is now October and the shirts are holding up nicely after washing them at least 2 to 3 times a month. I will be ordering from this company again as they shirts are perfect to cover the back even when bending and sitting on the floor and the quality has proved to be great!

Date of experience: October 4, 2014
California
3 reviews
3 helpful votes
Follow Tobias R.
Unfollow Tobias R.
Share Review
Report Review

I have had the opportunity to order products from Duluth trading.com on two separate occasions one time I ordered two pairs of firehose jeans which fits perfectly as ordered and are very rugged but also very comfortable. The second order was a firehose jacket, it fit perfectly and is comfortable and warm. I would recommend Duluth Trading to anyone

Date of experience: August 13, 2013
Indiana
2 reviews
3 helpful votes
Follow Mike R.
Unfollow Mike R.
Share Review
Report Review

Duluth Trading sells work-oriented clothing. The quality is very high. The prices are about what you would expect for quality items. Their web site is easy to navigate, but some of the illustrations leave some to be desired.
Service is quick and painless. Everything is fully guaranteed.

Date of experience: February 17, 2012
California
12 reviews
61 helpful votes
Follow Eric M.
Unfollow Eric M.
Share Review
Report Review

I have ordered from them several times. I always got what I ordered and in a timely manner. It was always, and I mean ALWAYS, the size they described. Multiple orders of the same item over years, and there is NO change in size or quality. While I have never needed their customer service, I have heard it is great. The only down side, I think they overrated their vibram soled boots. Otherwise, 100% happy.

Date of experience: August 11, 2011