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Duluth Trading Co. has a rating of 1.4 stars from 227 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 80th among Outdoor Clothing sites.
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Have always been more than happy with the products and related shipping experience with Duluth. I recommend them without reservation.
I can't review the product. I don't have it. I ordered 12/12. Order confirmation said product was in stock and would ship in 1-2 days. I chose the 3-5 day delivery option. On 12/21,9 days later, I received an email saying product had shipped and would arrive 12/28. Needless to say, Christmas will be late. When I called to ask why it took so long to ship an in-stock item, I was told that the item was back-ordered and that they had notified me on 12/17 of said status. Nope. I received 12 other messages from them it that time frame, but no notification of delay. Even if they had sent an email on 12/17, that was 5 days after the order that they said would ship in 1-2 days. I was told two days ago that I would receive a call from customer service. Nope. This was my first experience with Duluth Trading Company. I'm not convinced they care about their customers.
I've ordered many times from Duluth. Both the men's and women's clothing lines are well made and durable. The most ordered items for me are the long-tailed t shirts and the men's socks. I also ordered a pair of women's leather boots from them a few years back and they still look great. A bit more expensive but definitely worth it.
I ordered two t-shirts from them this past summer and they came within a week and it is now October and the shirts are holding up nicely after washing them at least 2 to 3 times a month. I will be ordering from this company again as they shirts are perfect to cover the back even when bending and sitting on the floor and the quality has proved to be great!
I have had the opportunity to order products from Duluth trading.com on two separate occasions one time I ordered two pairs of firehose jeans which fits perfectly as ordered and are very rugged but also very comfortable. The second order was a firehose jacket, it fit perfectly and is comfortable and warm. I would recommend Duluth Trading to anyone
Duluth Trading sells work-oriented clothing. The quality is very high. The prices are about what you would expect for quality items. Their web site is easy to navigate, but some of the illustrations leave some to be desired.
Service is quick and painless. Everything is fully guaranteed.
I have ordered from them several times. I always got what I ordered and in a timely manner. It was always, and I mean ALWAYS, the size they described. Multiple orders of the same item over years, and there is NO change in size or quality. While I have never needed their customer service, I have heard it is great. The only down side, I think they overrated their vibram soled boots. Otherwise, 100% happy.
Answer: It is a scam. They don't follow their own policies. Buy elsewhere.
Answer: They profess to have a NO BULL guarantee. That's it, no fine print. But there is fine print, well hidden on their site.
Answer: It was not difficult getting Customer Service. My return was denied twice by email, twice by phone and once by a supervisor. It was the 5th effort that finally got me through to a supervisor who gave me the credit.
Answer: My order has taken over SIX WEEKS AND STILL NOT DELIVERED. Most ALL PRODUCTS ARE MADE, STORED AND SHIPPED FROM CHINA. You always get what you pay for!
Answer: You should call them and explain. They should replace them. Last year, they would have replaced them. They are different now so I can't say what they will do. If they refuse, call back over and over again until you get a reasonable agent on the phone. Ask for a supervisor also, if needed.