DSW

I was desperately looking for bridal shoes. After failing to find anything a friend told me DSW had a decent selection online. I used to love shopping at DSW prior to my move so was thrilled to look. I found the perfect pair & ordered them; I was so happy that I'd be able to get them days before my final fitting. The shoes came & it was the wrong shoe. I was told by customer service that this happens & sometimes you don't know what you'll get when you order. Uhm, really?!?! Not only were the shoes a different item # & UPC # but also cheaper (yet I was billed for the more expensive shoe). After the "managers got out of a meeting" they called & promised me my shoes would be there on a Tuesday. Tuesday came & no shipping notice. I called & they "can't find my shoes" & are "sorry that they promised me" that I'd get them. What kind of banged up shop is this place?! That's a pitiful excuse for customer service.

I purchased a pair of Teva flip flops for $37.99. I loved them and wore them immediately when I got home. I then noticed the original tag from Teva stating MSRP $35. What? I called DSW and spoke to a manager Monica on June 15. She suggested I return them since I was unhappy. I said I wasn't unhappy with the shoes but with the fact DSW charged MORE than the MSRP which I had never seen done before. I asked for a credit. No can do, she said. I then called Teva and spoke to a very helpful representative who said that charging more is "allowed" and that DSW is more expensive than other stores selling their merchandise. Lesson learned. And it's not the $3.00, folks. It's the point of it all.

Order shoes online and received worn and dirty shoes called customer service a new shipment was issued size on box said 5 but shoes in box were size 6 called customer service again 3rd shipment sent was suppose to receive on 7/27 but did not receive until 7/30 shoes were in torn half
Of box. Shoes look gently used. If I wanted used shoes I would of gone to goodwill. DSW should be ashamed. Very dissatisfied and I ordered shoes in time for vacation. Shoes was not expedited after explaining their errors. Left on vacation without shoes

I have ordered from DSW countless times online. Their customer service dept. is just horrific. No one knows anything - as if it's everyone's first day on the job. Their 2 day shipping is a lie. Truly - a lie. I have only EVER recieved one item within two days- out of the dozens of items I've purchased. They also love advertising products that are NOT in stock. You won't find out that the product you ordered isn't in stock until 1-2 weeks later. I've also been shipped two pairs, of shoes on two different occasions, that were clearly used. As in dirty bottoms, soles, scuffs, etc. I was also sent a pair of sunglasses that had scratches ALL over the lenses. They replaced those without an issue, which is a shocker. FYI - They don't accept all product reviews. & if they did I guarantee you would see much more negative reviews.

My problem starts with the company sending me the completely wrong style and color of the shoe I ordered, and then continues to get worse once customer service gets involved. I have never been more aggravated in my life. I am now going on 2 weeks of trying to solve my problem, and with each email that is exchanged, a different person responds, and clearly doesnt care to read the previous emails because I am no further now than I was two weeks ago when I started talking to them. At this point I have explained that I no longer give a sh*t about getting the correct shoe, I just want my money back, but I cant get in touch with someone who will get me a refund because my emails keep getting bounced around. If they just sent me the right shoe from the very beginning we wouldnt be having this issue, and now its my problem to take care of all because some idiot wasnt doing their job correctly when shipping my shoes.

I ordered a pair of Uggs.11-21-23 I received a fed x update 4 times no package. I stop my working day to call, fedx advise shipper has not used the label Snd call for returns.I will miss Xmas with my package I have to wait 4-7 days.horrible customer service I have paid for a package I don't have.you offer me 5.00.not unfair.horrible customer service. I even offer to pick up my package.I would never order from DSW.you don't have my vote for customer service no empathy when you call at all. Options to offer pathetic

I attempted to place an order & received an error message asking to call the 800#. I called and was on hold for 15 minutes, finally pressed "1" to request a callback and it is now 5 days later and still no call back. While on hold for those 15 minutes - I was IM'ing with customer service and she was not able to process my order or call me back to process the order. Highly unprofessional and complete waste of my time. I suggest as a corporation, you should start focusing on customer service - not just in the store.

Terrible experience! I placed this order well before christmas, paid for 2 day shipping to get it here on time. No updates. Called to check status on 12/22 and was told Fedex was picking up the order that day an it would arrive on 12/24. It didn't. No communications from your company whatsoever! Now I just check status again, and I see it's cancelled. AGAIN, NO COMMUNICATION from your company! Terrible customer service. I will never order again from your website.

I got to know about DSW through a colleague who told me that DSW sells good shoes. I love shoes a lot and can spend my money buying shoes. So I checked DSW and saw some good shoes. They looked good in the eyes. I bought three pairs of shoes and three hand bags. I didn't use those shoes up to four time before they began to peel. The leather is so fake though looked genuine. The bags are still okay but the shoes are written off. Complete waste of money.

Worst customer service I've run into.
Placed an order for a e-gift card.
There was some issue. I tried calling.
Twice I was on hold for more than 10 minutes then cut-off.
Third time I was on hold for 30 minutes, when I finally got
Through to a customer service rep, I was told that I had to
Call back the next day to talk to there "research department".
I cancelled the order.
Found the same boots on amazon for the same price with free
Shipping..

Charged me for two pairs of shoes right away when ordering. Then charges me again for one pair when they shipped. I emailed about this as I was confused since I had already paid for both pairs. They told me that they charge in full for a "temporary hold" charge… other pair of shoes gets cancelled (on their own end) but no refund for them. I email again once the first pair arrives as they arrived in a torn apart box and what I believe to be a knockoff brand. These are for back to school for my children mind you. They say that I will get a refund for the one pair. Several days later, I am charged AGAIN. So now I have been charged for both pairs once, one pair twice AND I paid for both pairs initially. So really I have paid for both pairs multiple times. I am calling my bank to report them as fraudulent and block them from taking any more of my money!
Also the charges didn't make sense to the actual prices of the shoes. They call themselves shoephoria.

Over all rating should be a negative. I ordered shoes from the store for my very special wedding day. I paid extra for 2 day shipping, well needless to say its been a week, and still no shoes. I called the store, they said come in and we will refund the shipping fee. No I live 45mins from the store; more concerned with where the shoes are for my wedding day. Called the 866 number was on hold for 30mins with no luck of speaking to someone. I also sent an email without a response. Terrible store, terrible customer service. I am beyond angry at this point.

I am extremely disappointed in DSW's service. I placed an order online and after not receiving it after a month I reached out to find out where my order was. I went round and round for a month trying to get my boots. I bought them when they were half off for my sisters bachelorette weekend. I am so disappointed because they said they were shipping them two other times. I receive an email today stating they refunded my money if I wanted to make a new purchase. Hell no I don't! Are you kidding me! Less than two weeks from my sisters Bachelorette and I don't have them I am so furious and will never order from them again.

I ordered a pair of running shoes on October 10th, and today, Nov 1st, I haven't received them. Tracking keeps changing, first it was in October, two days ago it was Nov 2nd, now it's Nov 6th. I certainly won't order online anymore.

I'm sure the shoes are great but I wouldn't know because their website and customer service email/chat is so awful I didn't even get to make my purchase. It malfunctioned many times between not accepting my coupons, then not accepting my password or resets and when I emailed I got not response and their chat kept crashing. If you're planning to buy online I say look elsewhere.