DSW

I ordered a pair of boots, they sent the wrong item and size (heels, two sizes too big). I sent back the return, was charged for shipping (had to work that out in a separate email), got a new item on order, which they said would deliver in two days. It's been a week and I have not seen the item. When I reached out to customer service, they said it had been delivered. The boots have not been delivered to my house and tracking information has not been updated. On DSW's site, I see "Shipped". On FedEx, I see "Label Made". I have been trying to work out a return but customer service has been super challenging to work with.

I ordered a pair of mens shoes (same style Ive purchased before & he liked so I knew what I was as ordering). These shoes were in stock & still have not arrived (email says due to arrive Sat) This will have taken (& thats if they come this Sat) almost 11 shipping/business days to get here. Thats ridiculously long. I should have just ordered on Amazon (but thought I should give other businesses a chance too when shopping online). Get it together DSW, a simplein stock itemshouldnt take more than 5-6 days at most to receive.

You do not get any satisfaction when it comes to Dsw customer service. I was charged $42 for two items. One of the item was cancelled and the cost was changed to $23 instead. However, the $42 was taken from the card. One rep told me that they only took $23 from the card and the next rep stated that the amount will be on my account for future purchase. Which amount is DSW referring to? I do not know because I was told that only $23 was taken from the account. I will not be purchasing anything else from this company so I would love for the difference to be sent to my card. Also, I haven't receive a survey from the company either after the chat as closed.

Probably the worst online sales experience I've ever had. Never received the item and was promised it over and over and over. Do not order from them! Cannot add proof of purchase when you do not receive an item.

On Nov 19,2020 I called the company to see if I could receive a discount for an online purchase and was given a code, which I entered minutes after getting off the phone, but the code was not valid. I called the company again but was told that they could not honor any discounts, so I decided to purchase the item without the discount. When I went to check out, there were technical difficulties, so I called again, this time being assured that the purchase would be facilitated plus I would get the discount that I was promised. I was transferred to the final agent only to be told that I would not be getting any discount. I felt bounced around like a ball and tired of long hold waits.

Apparently if you pay with Paypal - DSW will not exchange your shoes even though they had my money and we only wanted a different size. I called customer service and the first rep I spoke with could not clearly articulate a reason for this. So I asked for a supervisor who might explain it. What i got was a very fast speaking man from india with a very thick accent which made him unintelligible (and i have worked closely with indian nationals for years and traveled to india several times!). The end result was that they would only refund the amount of the shoe (less shipping - now 33% the cost of the shoe) even though shipping was supposedly FREE when I purchased it! RIPOFF ALERT!

Have been sent the wrong order twice now. The first time, I received the wrong style, size, and they were filthy and used. Had clearly been worn in the snow. Customer service assured me they would send the correct item immediately. When it arrived, it was once again the incorrect style. When I contacted customer service, they continued to provide the same recommendations. That I return the shoes in store and repurchase them later for the full price. Dirty nd incorrect shoes lead me to believe they are not abiding by The Covid precautions they claim to be on their website.

I ordered a pair of slippers. DSW delivered the wrong pair. They then said they send the correct pair of slippers however, after 5 days I had to reach out AGAIN because they still had not arrived. Their customer service said they were lost in transit. They said they would send a pair within 24-48 hours. After 72 hours, the replacement/correct pair still was not delivered. I have reached out yet again to get my proper order. HORRIBLE experience

Placed an order for shoes on 4/22/20, noticed an error in street address one number incorrect. I tried for 2 days to contact DSW Customer Service, disconnected 6 times in 2 days, sent 2 emails, one immediately of order and one next day. Item shipped 4/23, address still incorrect and I cannot reach Customer Service. They say services may be slower because of COVID 19, but they take your money right away and ship rapidly. No contact opportunity for customers is not virus' fault DSW simply does not care about customers they just want money. I will probably never see the shoes I paid for. Worst Customer Service of any company I have dealt with in my lifetime!

I am very disappointed with DSW. On 06/26 I had a pair of shoes delivered, however I did not receive them. So I went through all the steps with FedEx. They didn't help me, so I contacted DSW and they said they would either get me another pair of shoes or a refund. I opted for the refund. Well it has been twice now they said they processed the refund. I never received it, so I contacted them and they tell me there was a system issue so the refund didn't go through. I just want my refund.

I see everyone lusting after these MBT shoes that "give you a workout" while you walk... and they are right. That design really does make you feel like you are walking on sand and gives you a good thigh/glut workout. MBT shoes are expensive as heck and when I wore my first pair out I couldn't afford the second. On DSW I found a sketcher knock off for less than 1/3 of the price of MBT and they work just as well, so check them out at a store or online.

I ordered boots weeks ago, never received them. I called Customer Service several times and was told a different deliver date. The customer service rep hung up on me, another one gave me misinformation about a delivery date and a supervisor Patrick gave me another delivery date. This company steals your money and your merchandise is held up