DSW

Do not order from this company, never received my online order and they offered me a 10% refund. Why would anyone want to receive partial payment for a product they didn't receive. Never buy from this company.

I was concerned about getting an issue resolved regarding a shipping to an incorrect address due to reviews I have ready, but it was so easy to get my issue resolved today when speaking to James. Can recommend!

I bought a pair of flip-flops. Rocket dogs at the DSW in Garland, Texas. I wore them for one day, and they hurt. They left a blister but I had no other shoes to wear so i had to wear them for the day They are defective. The manager of the store said i could not return them because i wore them and she couldn't resale them. I repeated that they are defective, and she again said she can't resale them because i wore them. So i am wondering why she would resale defective shoes. And why she could not refund my money. I guess they dont stand by their shoes. You can see the lump on the left one thats defective

I placed an order for a pair of boots and received two different types of boots for the same foot. I contacted the customer service department and they offered to send me the correct shoes I ordered and then told me they are out of stock for good and I'm out of luck and would need to return the shoes that were sent to me. I was offered a measly $5 credit for my inconvenience which almost feels like a slap in the face. I am INCREDIBLY disappointed with the lack of customer care and how long it has taken to get this resolved.

Paramus NJ store on 3 separate days & times. All 3 times the store was a disaster. Piles of shoes, boots, & boxes all over the aisles. Each time I found a shoe I wanted to purchase but either there was only 1 shoe or I couldn't even dig through the piles to find anything. Each time I asked an employee for help finding something I was told to check on-line. If I wanted to go on line don't you think I would have done that! I'm about ready to cut my rewards card up since I can never take advantage of it anyway.

I ordered a pair of shoes and paid $15. For expedited delivery. When the shoes didn't arrive in 2 days, I spent a great deal of time trying to get through to a real person. I don't like their phone heaven. They said they couldn't track the package and referred me to Fed Ex. I called Fed Ex and they were unable to track my package. When my package arrived, the Fed Ex folks left a tag instead of the shoes saying they needed a signature to deliver. DSW denied that they require a signature to deliver, however, the only choice they gave me was to go and pick up the shoes at rush hour in downtown Miami. I am not sure who is responsible for this but they were less than helpful.

I have never been more disappointed in customer service as I was with DSW. My order was never delivered. After going back and forth they agreed to send me a replacement. Aftermore then adequate time I began to question the status of my replacement item. I was given vague answers for over a week. Eventually they just canceled my order and offered me a discount on another order. I told them I didn't want a discount, just my originally ordered product. All of my emails fell on deaf ears and I only received responses in broken English. I will never be doing business with them again and I hope this review helps others from being disappointed.

I placed an order online Sunday evening and within 10 minutes realized I had order the wrong item. I called customer service and canceled the order. I was assured it was in fact canceled. Imagine my surprise when yesterday I received an email stating the item shipped! I again called customer service who agreed I had canceled the order. Money was taken from my bank account. No way to stop shipment and now I have to wait for delivery send item back and wait an additional 5 days for a refund! Rip off. Not even an apology from them. NEVER again will I buy from or recommend DSW!

I tried to get logged on to my account to use a coupon that was sent to me in the mail. The coupon was mailed to my husband or current resident. The lady I chatted with on their customer service line told me I would have to use my husband's account. We both have the same email account and bank account, and I tried to explain that to her. The current resident on the address line implied that it could be used by anyone any way. To make matters worse, when I tried to send an email to their customer service email link, the link didn't work. I didn't order my shoes, and I feel like DSW did not meet any of my customer service expectations.

Evil people put trashcans in the isles and my grandma tripped.the door closes way to fast and i was hungry and wasn't offered anything. That's when i decided to eat some socks. The belts were a good thing to wash them down with.

I wrote my CS review while I was on hold one hour and twenty minutes. As soon as I hit the send button on the review, DWS picked up and apologized immediately for the long wait times. While NOT at all happy about the wait time the service was impeccable. I was returning shoes and buying the same shoe in a different size. I received my free label to return, they stayed on the phone to make sure I received the label and could open it and then placed the order for my shoes. The entire call took less than 10 minutes and was professionally handled. I am giving them a 3 ONLY because of the wait time. The service upon pick to me was a clear cut "5!"

I've been a loyal customer and shopped at DSW for years. I've also placed a lot of online orders. I've never had issues until this week with any of my orders. DSW double charged me and refused to correct the problem even though it was obvious! I even supplied DSW proof - sending them my PayPal statement and a copy of my bank statement. I've had to go through dispute resolution with PayPal and it has been a nightmare dealing with DSW. Each time I call, I am put on hold for 20+ minutes, finally resulting in hanging up and having to email them and wait a day or two for a response I don't think I will ever order online from DSW again.

I reached out to them for three days about not wanting an exchange order to be placed, and to not charge my account. They assured me several times that I would not be recharged and that they would notify me before they would even think about charging me for anything. They lied, I got charged anyways without any warning and overdrafted. I spoke to Three different people and sent emails to make sure it wouldn't happen and it still did! The left hand doesn't know what the right hand is doing. Save your money and order from somewhere else because they overcharge anyways.

I used the services of the store for the first time. I was very pleased with the purchases. An excellent store with an extensive and high-quality assortment and reasonable prices, efficiency in order fulfillment.