I reached out to them for three days about not wanting an exchange order to be placed, and to not charge my account. They assured me several times that I would not be recharged and that they would notify me before they would even think about charging me for anything. They lied, I got charged anyways without any warning and overdrafted. I spoke to Three different people and sent emails to make sure it wouldn't happen and it still did! The left hand doesn't know what the right hand is doing. Save your money and order from somewhere else because they overcharge anyways.