I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?

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I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?

asked by uma s. on 11/27/17

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Abby S. · Answer 1 · 2017-12-01T11:57Z

Abby S.

on 12/1/17

It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available

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