DSW Questions & Answers

Question 1

Question:

What should i do about being sent used shoes? What should i do about being sent used shoes?

Answer · 2020-08-15T05:25Z

Answer:

Take pictures on the day it arrives and contact dsw immediately. Any issues contact BBB

By Shawn L. over a year old

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Question 2

Question:

Do you ship to canada? i want a pair of boots from dsw Do you ship to canada? i want a pair of boots from dsw

Answer · 2017-12-01T11:54Z

dsw.com (US) does not ship to canada. There is myus.com that you can create an account (signing up is free) and you will receive a US address that ships from that location to your address in Canada. Additional shipping costs with this third party applies for international shipping

Question 3

Question:

Can i return an online purchase to my local store? Can i return an online purchase to my local store?

Answer · 2019-12-15T06:38Z

According to their website and receipt, yes you can.

Question 4

Question:

I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that? I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?

Answer · 2017-12-01T11:57Z

It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available

Question 5

Question:

Will dsw order shoes not in stock Will dsw order shoes not in stock

Answer · 2017-12-01T11:59Z

No, once they are out of stock online and in stores it means the manufacturer completely ran out of supply. There is always a chance it will be restocked, though!

Question 6

Question:

Hi. my order shipped on sunday and till this day i cannot track my order. it says that my track order number is unavailable. why is it still saying that if it shipped since sunday night? Hi. my order shipped on sunday and till this day i cannot track my order. it says that my track order number is unavailable. why is it still saying that if it shipped since sunday night?

Answer · 2017-12-02T12:00Z

Saturday and Sunday are not included as business days, and if the order is placed aftrr 4pm ET the first business day begins the next day

Question 7

Question:

How are your name brand shoes less expensive on your site than the shoes sold on the brand's site? How are your name brand shoes less expensive on your site than the shoes sold on the brand's site?

Answer · 2017-12-02T12:02Z

Grat question! It is all part of a contract with thr manufacturer. This is why we are not able to have promotional discounts applied to exluded brands: Nike Keen Converse Brook Birkenstock Keen Sorel and UGG

Question 8

Question:

Hello! how can i cancel online order? Hello! how can i cancel online order?

Answer · 2015-11-02T04:44Z

Answer:

Call customer service...

By renee d. over a year old

DSW Questions & Answers

What should i do about being sent used shoes? What should i do about being sent used shoes?

Do you ship to canada? i want a pair of boots from dsw Do you ship to canada? i want a pair of boots from dsw

Can i return an online purchase to my local store? Can i return an online purchase to my local store?

I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that? I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?

Will dsw order shoes not in stock Will dsw order shoes not in stock

How are your name brand shoes less expensive on your site than the shoes sold on the brand's site? How are your name brand shoes less expensive on your site than the shoes sold on the brand's site?

Hello! how can i cancel online order? Hello! how can i cancel online order?

I recently purchased a pair of kookaburra ugg boots for my niece for christmas. when i received the boots yesterday the cover of the box was not ther

How long does it take for a order to arrive

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