Don't bother with their "sign up for texts and get 15% discount." You'll waste your time looking for what you want and find that nothing counts. Here are the exclusions:
Excludes these Brands:
Birkenstock, Brooks, Converse, HUNTER, Nike, OOFOS and UGG products.
Excludes select styles from:
Adidas, Aetrex, Alegria, Andre Assous, Anne Klein, ASICS, Azura, Bates, BCBGMaxazria, Bearpaw, Bed Stu, Bella Vita, Betsey Johnson, Bionica, Blondo USA, Bogs, Born, BZees, Carhartt, Caterpillar, Chaco, Circus by Sam Edelman, Cole Haan, Columbia, Comfortiva, Cougar, Crocs, Dansko, Diba True, Dolce Vita, Dr. Martens, Dr. Scholl's, Dr. Scholl's Original Collection, Durango, Flexus by Spring Step, Floafers, Florsheim, Florsheim Work, Franco Sarto, Georgia Boot, Grabbers, Gravity Defyer, Harley Davidson, HEYDUDE, Hush Puppies, Iron Age, Jack Purcell, Jambu, K-Swiss, Kamik, Keds, Keen, Klogs, Kodiak, Koolaburra by Ugg, Kork-Ease, L'Artiste by Spring Step, LifeStride, MCQ by Alexander McQueen, Merrell, Minnetonka, Natural Soul, Naturalizer, New Balance, Nunn Bush, Nurse Mates, Off-White, owala, Papillio, Patrizia by Spring Step, Reebok, Reebok Work, Reef, Roan, Rockport, Rockport Works, Rocky, Roxy, Ryka, Salomon, Salvatore Ferragamo, Sam & Libby, Sanuk, Saucony, Sofft, SOREL, SOUL Naturalizer, Sperry, Sperry Top-Sider, Spring Footwear, Spring Step, Stacy Adams, Steve Madden, Steve Madden Mens, STEVEN NEW YORK, Storm by Cougar, Superga, Teva, The Original Muck Boot Company, Timberland, Timberland PRO, TRAQ by Alegria, Under Armour, Vince, Vince Camuto, Vince Camuto Mens, Vintage Havana, Vionic, Wolverine and XTRATUF styles.
Exclusions subject to change without prior notice.

I received two gift cards for DSW for my birthday to buy a specific pair of shoes that were quite pricey that I'd been wanting for years. I was beyond excited. I went to purchase the shoes online (these shoes weren't in any store near me), adding them to my cart, and putting in the gift card information. When I went to put in my regular card info to cover the difference, it rejected my card. I figured I could try again another time. Maybe a week later I went to buy the shoes again online only to find my two gift cards amounting to a hundred dollars were showing zero balance. One hundred dollars! Just gone! No matter how many times I tried to re-enter the info or close tabs, the cards showed no balance. I was very confused And disappointed. Of course, I called customer service to figure it out, expecting that the issue could be solved no problem. After all, I hadn't actually bought anything, so surely the gift cards hadn't actually been used. It took a few tries of calling to actually reach someone as the line was quite long (around a half hour I think). When I did reach someone, the conversation was exhausting. I definitely understand the customer service line staff being tired. I'm sure I would be. But no matter how many times I explained my predicament, the person didn't seem to understand. She told me multiple times that only one gift card could be used on a purchase at a time, which is definitely not true. I was able to apply both gift cards the first time, and this was in no way relevant to my problem. After about twenty to thirty minutes of being on the phone (with several breaks of being put on hold), we reached a conclusion. She did give me a twenty dollar credit on my account, which was extremely nice and unexpected. I definitely didn't ask for any credit or money, but the gesture was appreciated. After maybe a week (and a visit to a DSW store over a half hour away from my house which was also not fruitful), I found that the gift cards were finally usable again. I was so excited to go online and finally buy the shoes! Except the shoes I'd dreamed of getting were now sold out in my size. I waited awhile to see if they'd be restocked, but they weren't. Maybe two months after receiving the gift cards, I finally decided "screw it" and bought some other shoes. Don't get me wrong. I love the shoes I did buy, and I of course appreciate the generous gift. But it still makes me sad to think I wasn't able to get my dream shoes. I checked online today to see if the shoes I originally wanted are available in my size. Nope. They're sold out everywhere, save for a few pairs of size fives that are much too small. So basically DSW's poor website design and messy customer service cost me my dream shoes. And yes, they are just shoes. But to me, they were more than that. And I think I'll always be a bit sad about it. That is all. Let this story be a warning (if anyone actually read through this all).

DSW has the worst customer service. I urge everyone to please try to avoid this company. At least do yourself a favor and do not order form them on line. In my case I was interested in buying a pair of shoes that I had seen in my local store but that they did not have in my size so I ordered them online. They offer free shipping for an estimated delivery of 4 to 7 days, or upgrade to 2 day deliver for $15 or over night for $25. Due to the fact that I needed the shoes in 9 days and did not want to cut it short with the 4 to7 days delivery option I paid extra and got the 2 day delivery. One of the 3 items (the one that I could pick up at the local DSW) shipped the next and arrived the day after, hence 2 day shipping. The other shipped 3 days after the ordered date and estimated deliver was not 4 to 7 days but 2 and a half weeks later! I immediately contacted DSW customer service and asked what the problem was. On the regular order it would have taken 4 to 7 day why on a 2 day deliver was it taken 2 weeks. Their answer was that it was coming from the vendor and that there was nothing they could do. I explain to them that if that was the case I no longer needed the items since they would be of no use once they arrived and that they could just cancel my order and return my money. They said they
Could not do that. I asked why not I did not have the product and they had my money and they could have one or the other but not both. They said I could wait the 2 weeks they would refund my shipping cost now and that once I receive the package I could then go to the local DSW and return it and then wait until my money will be return it would take an additional couple of days for that to happen. I explain that was unacceptable since when the delivery will occur I would no longer be at that destination and could not be responsible for that item being collected from that address. Their response was for me to call FEDEX and tell them to hold the package in their location so I could then go to the FEDEX location and pick it up then go to DSW and return it! What kind of a company is this? I told them "you call FEDEX and tell them to return the shipment to the original
Sender and return my money". They said it was not their problem once the order was placed. If you had a problem and you call them they would look into it however they could not really do much other than return the shipping cost. They did say they would make a new order for me if I wanted and send it to the location that I was going to be, when I asked will it get there with in the week. She said to be honest NO! Then why
Offer that choice? Then she said what she could do it if I went on line picked out and entire different pair of shoes then she MIGHT be able to have those shoes shipped to the location, but NO guarantee. When I said what would they be the point of that if they could not guarantee delivery she said "I do not know what you want me to do because everything I offer you decline" I asked her if she was serious she gave me two unacceptable offer which she couldn't even assure me they will reach the destination on time and I'm the difficult one? (And by the way this was supposed to be the supervisor) What a disgraced! And congratulation to DSW again if this is the caliber of personnel they hire and promote!

My TG purple shoes are eye catching! Everyone compliments me at work and I give DSW all the credit!

I recently placed an order that the website said was available for pickup in 4 hours at a DSW location. I called the store after not hearing or receiving any email after 6 hours and they informed me that they do not have the shoe in stock and it was scheduled to arrive in a week. I asked them to cancel the order and transfer it to a store that had the pair of shoes I was looking for. I did not receive any email from them that my order was cancelled and the website did not reflect that as well. I tried contacting customer service via their online portal which did not work. I sent an email and did not get any response from the customer service. Next, I proceeded to call customer service. After waiting on hold for 10 minutes, the automated service told me that the wait was 72 minutes and I would receive a call back. After 2 hours a got a call back and was informed that they did not have the shoes in any location and they were not accommodating at all. They wouldn't offer expedited shipping or anything in fact for my troubles. Additionally, I used a gift card to pay and was informed that it will take 3-5 days for the credit to go back on the card. Also, I had an account credit that was used in the purchase and was assured that it would go back on to my account which it was not. Now, I have to try to speak to customer service again which the phone wait is over 2 hours and have to use more money to try to make my purchase because of the gift card issue. IT IS MY RECOMMENDATION TO STAY FAR AWAY FROM DSW AND USE AMAZON OR A COMPANY LIKE ZAPPOS INSTEAD. IT IS NOT WORTH YOUR TROUBLE DEALING WITH A COMPANY THAT HAS OVER 400 LOCATIONS WORLDWIDE AND CANT GET THEIR CUSTOMER SERVICE TOGETHER. STAY FAR AWAY FROM DSW.

I've read so many awful reviews on many sites from customers about multiple locations and experiences with this company. The most complaints originated around the same issues repeatedly. Unfortunately, 98% of everyones poor experiences and reasonings for any negative reviews were/are a result of their own ignorance AND/ OR negligence to read fine print/terms and conditions, or just have any basis of common sense in their ant-sized "brains". Or the multiple complaints of those who claim to not be able to 'redeem their free item(tote, wristlet, unicorn. WHATEVER)' because of their own sheer laziness to redeem the coupon offer as soon as possible(ASAP. While supplies last is common sense). Every location/store is not an unlimited warehouse stocked to the ceiling with a supply of free giveaways offers. They are not shipped 500 cases of totes to every location so that there are more totes than shoes. Its a coupon sent to rewards members as a REWARD FOR BEING A VALUED MEMBER. SUPPLIES LIMITES/WHILE SUPPLIES LAST. It is your own PERSONAL RESPONSIBILITY to redeem it WHILE SUPPLIES LAST. If you wait 3 weeks from the date the offer starts or until the day before the offer expires... OF COURSE the freebie is going to be out of stock. Just like any other major retailer(i. E. Victorias Secret. Etc.) same goes for in-store complaints of offers that are CLEARLY labeled 'ONLINE ONLY' no. The in-store employee has no means of obtaining 'said' freebie IN-STORE. Hence the disclaimer on said item stating the phrase "ONLINE ONLY":: shakes heads at incompetence of ignorance::
As for the people who place online orders in store and are told their orders will be shipped in 3 to 4 days. You are either 1.) lying or 2.)the sales associate you unfortunately dealt with were not properly trained. At all. Online orders are shipped from Shoephoria in 4 to 7 BUSINESS DAYS. BUSINESS DAYS. If it is day 9 and you havent received your order. Are you counting saturday and sunday as part of those 9 days? If so, you, are a moron. All sales associates are taught and extensively TRAINED to properly explain the FOUR to SEVEN B-U-I-S-N-E-S-S days rule to ALL(meaning EACH and EVERY customer using this method inm-store) consumers using this process because there are multiple complaints based solely on customers who dont ACTUALLY listen. I apologize if you are someone who this doesnt apply to,. I. e. Actually had an issue with 'SHOEPHORIA' (which is a SEPERATE company DSW uses, it is not DSW, nor that particular location itself. And the shoephoria employee, who are paid more than DSW sales associates, mind you, has screwed up their job and it negatively reflects a customers opinion about DSW itself. Which is sad in my opinion) and your sales associate was just an improperly trained, poor excuse/failure of a retail sales associate and should probably not be employed in retail if they dont care enough about the consumer to their job correctly. But for the other 98%. At least the ones I have read through, that all mainly complain about issues that ACTUALLY end up leading back to their own personal IGNORANCE AND/ OR NEGLIGENCE to understand ANYTHING about sales/marketing/consumerism in frickin general. Are IDIOTIC as all get out, to exclaim that their unsatisfactory experience is a result of the DSW company or the way a business(LIKE ANY OTHER MAJOR RETAIL BUSINESS) is ran or handled. ANY person on the planet with a general understanding of how businesses like these function would all agree that THESE types of complaints are the basis of general human ignorance and COMPLETE incompetence of understanding how retail sales actually run. Is exactly what makes this business field a difficult place to be employed for having to deal with such basic ignorance on a day to day basis and what also makes even less hope for the human race as a whole. By showing the PATHETIC decline in intelligence in people, decade by decade, generation by generation. I've never read so many poor reviews (from a bunch of uneducated, illiterate, oblivious imbeciles with no substantial intellect or perception to any form of economic sales or retail-savvy understanding WHAT-SO-EVERRRRR)... yeesh. Halfwits.

I've been shopping at DSW not for too long. I like the variety of products and the reasonable prices, however, my recent experience is such a turn off that I don't think I'd want to go back again. I had an order placed on 5/12 for 3 bags (one is free as a promotion), I actually placed the order because I like the free tote that they promote. Out of the 3 items, I received one on 5/16 but never received the other two. According to the tracking, the other two were delivered on 5/20 close to 8 pm and it was a Saturday. I was home at the time, no one rang the bell and when I went out on Sunday, nothing. I shop online almost for everything and 99% of the time I received my packages and I live in a building.

Anyway, things happened. I tried calling customer service Sunday, after more than 30 minutes of wait, I gave up; I tried clicking the "online chat" on DSW's website, it ended as soon as it initiated; I tried emailing the customer service, did not get a response until 3 days later which by then I had already spoken with a representative. I tried calling on Monday, two calls during the day, both more than 10 minutes wait time, couldn't wait any longer since I was at work. I tried at night again, after 25 minutes, a representative finally came to line. Not sure if DSW computer system is super slow or what, it seems to take them forever to load any information, the call took probably 10 minutes just for him to tell me that I need to wait 10 business days (because its shipping takes 5-10 business days) to make sure I did not get the package and call again on or after 5/26 (10 business days after 5/16 the shipping date). I was frustrated but I said okay, I didn't want to give the representative a hard time, not his fault.

I called today on 5/27, again more than 30 minutes of wait time. When I finally spoke to a representative, the call also took long because it was taking forever for the representative to pull up my information. The representative initially suggested that it's not 10 business days yet from 5/20 (the day that items were delivered according to tracking), I told her that the 10 business days they told me to wait is the max delivery time for the shipping and you don't count from the day that they items were delivered! She did not get it, but I got frustrated, I said I wouldn't mind waiting another few days and call again had the wait time not been more than 5 minutes, which is true. I don't mind calling again if the wait time wasn't this horrible. I finally got my refund and she gave me some reward points as a courtesy but whatever, I will never want to go through this again. I placed the order because I like the free tote, I fell for their promo even knowing it's marketing strategy, but then I wasted my time and being stressed for nothing. At the end, I did not get my free tote and the other bag that I ordered which I like better and the only item that I received I will have to go to the store to return. I have to say though, the customer service representatives that I spoke to were not the best, but weren't bad, I wouldn't say they were very friendly, they weren't very rude per se, although this lady asked me for my phone number and rewards number, then my email to look up my information before asking my name (for verification only). The biggest problem that they were the slowest ever, no efficiency whatsoever but that probably has more to do with the company's procedure or system, and no wonder each call takes more than 30 minutes!

I'd avoid any possible human interactions if things can be done digitally to be honest. Customer service is just always a negative experience more than 50% of the time. I have a lot of places to shop from online, the only advantage that DSW has is that I can return items to the store, but even the store staff aren't that friendly most of the time. I will not boycott DSW just because of this but I definitely don't want to go back again.

You can find really cute shoes here. Sometimes

OMG I love their shoes and their prices!

I have no problem to reciving my order