I received two gift cards for DSW for my birthday to buy a specific pair of shoes that were quite pricey that I'd been wanting for years. I was beyond excited. I went to purchase the shoes online (these shoes weren't in any store near me), adding them to my cart, and putting in the gift card information. When I went to put in my regular card info to cover the difference, it rejected my card. I figured I could try again another time. Maybe a week later I went to buy the shoes again online only to find my two gift cards amounting to a hundred dollars were showing zero balance. One hundred dollars! Just gone! No matter how many times I tried to re-enter the info or close tabs, the cards showed no balance. I was very confused And disappointed. Of course, I called customer service to figure it out, expecting that the issue could be solved no problem. After all, I hadn't actually bought anything, so surely the gift cards hadn't actually been used. It took a few tries of calling to actually reach someone as the line was quite long (around a half hour I think). When I did reach someone, the conversation was exhausting. I definitely understand the customer service line staff being tired. I'm sure I would be. But no matter how many times I explained my predicament, the person didn't seem to understand. She told me multiple times that only one gift card could be used on a purchase at a time, which is definitely not true. I was able to apply both gift cards the first time, and this was in no way relevant to my problem. After about twenty to thirty minutes of being on the phone (with several breaks of being put on hold), we reached a conclusion. She did give me a twenty dollar credit on my account, which was extremely nice and unexpected. I definitely didn't ask for any credit or money, but the gesture was appreciated. After maybe a week (and a visit to a DSW store over a half hour away from my house which was also not fruitful), I found that the gift cards were finally usable again. I was so excited to go online and finally buy the shoes! Except the shoes I'd dreamed of getting were now sold out in my size. I waited awhile to see if they'd be restocked, but they weren't. Maybe two months after receiving the gift cards, I finally decided "screw it" and bought some other shoes. Don't get me wrong. I love the shoes I did buy, and I of course appreciate the generous gift. But it still makes me sad to think I wasn't able to get my dream shoes. I checked online today to see if the shoes I originally wanted are available in my size. Nope. They're sold out everywhere, save for a few pairs of size fives that are much too small. So basically DSW's poor website design and messy customer service cost me my dream shoes. And yes, they are just shoes. But to me, they were more than that. And I think I'll always be a bit sad about it. That is all. Let this story be a warning (if anyone actually read through this all).