Daniel P.

I recently placed an order that the website said was available for pickup in 4 hours at a DSW location. I called the store after not hearing or receiving any email after 6 hours and they informed me that they do not have the shoe in stock and it was scheduled to arrive in a week. I asked them to cancel the order and transfer it to a store that had the pair of shoes I was looking for. I did not receive any email from them that my order was cancelled and the website did not reflect that as well. I tried contacting customer service via their online portal which did not work. I sent an email and did not get any response from the customer service. Next, I proceeded to call customer service. After waiting on hold for 10 minutes, the automated service told me that the wait was 72 minutes and I would receive a call back. After 2 hours a got a call back and was informed that they did not have the shoes in any location and they were not accommodating at all. They wouldn't offer expedited shipping or anything in fact for my troubles. Additionally, I used a gift card to pay and was informed that it will take 3-5 days for the credit to go back on the card. Also, I had an account credit that was used in the purchase and was assured that it would go back on to my account which it was not. Now, I have to try to speak to customer service again which the phone wait is over 2 hours and have to use more money to try to make my purchase because of the gift card issue. IT IS MY RECOMMENDATION TO STAY FAR AWAY FROM DSW AND USE AMAZON OR A COMPANY LIKE ZAPPOS INSTEAD. IT IS NOT WORTH YOUR TROUBLE DEALING WITH A COMPANY THAT HAS OVER 400 LOCATIONS WORLDWIDE AND CANT GET THEIR CUSTOMER SERVICE TOGETHER. STAY FAR AWAY FROM DSW.

I have tried to make purchases through credit card and it did not go through. I contacted my bank and they said it was not on their end. I tried contacting iOffer and they did not even respond to my claim. Bad website. Stay away.