Monica H.

I've been a loyal customer and shopped at DSW for years. I've also placed a lot of online orders. I've never had issues until this week with any of my orders. DSW double charged me and refused to correct the problem even though it was obvious! I even supplied DSW proof - sending them my PayPal statement and a copy of my bank statement. I've had to go through dispute resolution with PayPal and it has been a nightmare dealing with DSW. Each time I call, I am put on hold for 20+ minutes, finally resulting in hanging up and having to email them and wait a day or two for a response I don't think I will ever order online from DSW again.

I ordered a pair of socks on Dec. 3,2016 to give as a Christmas gift. It's now a month later (Jan. 3,2016) & still NOTHING!