DSW

Many thanks to the store staff and the store as a whole! I am satisfied with the quality of the products received and the efficiency and service. Thanks again. I will definitely order more and more)))))))

I have ordered twice online. Both times the incorrect shoe was sent. I always receive the correct brand just a different style of shoe. Now both times I have lost out on special promotions because those promotions have always expired once the item is received. The purpose of online shopping is so that you do not have to go into the store. Now once again I have to go back in to return a shoe. They have to have the most incompetent staff to continue to allow this to happen. Why should the customer have to jump through so many hoops. Online they said I can reorder once the item has been received back. The receipt doesnt even show what was even sent out. There is something seriously wrong with this company.

So…. I bought a pair of Sketchers Slipins when I was in Boerne TX in February. I tried them on, they felt great and my daughter said they looked good. Took them to the register, the clerk looked at them. There was an issue with the price, so the manager even looked at them.
2 weeks later and 10+ hours away from Boerne, I'm sitting in the dentist's office and realize I have purchased 2 different shoes! I called the store and explained my situation and how far away I was from them. Little dude who answered the phone was very flippant and said I'd have to bring him back to the store, in Boerne, before they would take care of the problem. I tried online to get a resolution, with pictures, receipt, everything. They said they didn't have anything to do with in-store purchases. Anyway, I told them I didn't think they'd want the negative comments I would make, but they didn't seem to care.
I know they will have another unhappy customer, if they should purchase the other mismatched pair. Just buyer beware! Check your shoes. These really are close in style.
I am now wearing my mismatched shoes and plan to enjoy them. They really are comfortable. I will not hesitate to tell people where I got them. They are quite the conversation piece!

Ordered shoes on 10-7-17. Received ship notification on 10-11-17. Tracking links in email have message that tracking info wasnt available and suggested contacting the carrier, but no tracking number or carrier was provided. Two calls to customer service - voice element didnt work. Wait time cited as 1.5 hours and then 4 hours. Attempt to chat got a busy try later message and then asked if I wanted transcriptnof chat that never occurred. Just need a delivery date so I can plan accordingly. This has been frustrating. Even my email to cancel was to no avail. Horrible customer service. Will not use their online feature again. My just get my shoes elsewher. Hope others have better experience.

I hate to write such a horrible review, however it must be done. I ordered shoes on DSW online for the first time, excited to get so many deals. Well, they sent the wrong shoe, completely wrong size and style. When I called, the rep was helpful and said I could exchange them at the store. I went to the closest store and the cashier return the show that was sent to me and not the actually shoe. I then called customer service and the rep was helpful.
I took a chance and ordered online again. Guess what, WRONG SHOE AGAIN! Frustrated, I called customer service and the rep told me it's unfortunate however there's nothing we can do or compensate you for your time. You'll just need to return the shoes at the store! WTF! Beware online shopping here, you'll get the wrong shoe and if you call to complain, they will treat you like it's your fault.

Today I went into the Riverhead, NY store today... I wanted to ask some questions but no-one was at the registers. This really wasn't a problem, but I saw a middle aged man with gray hair and a DSW sign on texting like a maniac at the edge of the last aisle by the registers. He actually looked like he was trying to hide there. Every once and a while he's turn around a touch a piece of merchandise or two, then it was back to the furious texting. What a total turn off! There's got to be a rule about cell phone use! This guy stinks!

Shoe quality is pretty good, but I have purchased a few duds every now and then.

Mostly the issues I have with this store involve the app.
It's very laggy, it doesn't search things correctly, sorting and filtering does not work properly, and more than half the time I have to checkout on the website simply because checkout refuses to work on the app. It reminds me of Gamestop in a sense.

One annoyance is the bonuses or free gifts. They're practically impossible to obtain. And DSW doesn't like to notify you if your order actaully has the free item you potentially ordered boots for until a few days after it shipped.
Was supposed to get the free Weekender for Black Friday. In fact, I ordered very early on Thursday to get it, since I missed out on my annual perk, and DSW shipped "both items."
I wasn't notified that half my order would be missing until today. Reather agitating, since I overreached a bit on these boots to use the coupon and bonuses.

Ripped Off at Store ******* Tamiami Trail North, Naples FL.
Shoes priced online, available for store pick up, at $39.95. The shoes were priced in the store at $44.95. The shoes rung up at register at $49.95. The manager said she could not match the online price, even after checking Shoephoria and seeing the shoes are actually priced at $39.95, she said I could purchase the shoes, online, at $39.95 and come back in 4 hours and pick up the same pair of shoes I have in my hand! Are you for real? What kind of scam are you running? I ended up paying $44.95 tax (as marked on the shelf) but your polices (and/or your manager) are ridiculous! However, my DSW Order History shows I paid $34.95 and shows a pair of shoes I absolutely did not purchase. You all are totally screwed up!

I shopped online and ordered a pair of Ryka shoes. I received my notice that they were at the store and went to pick them up. I wanted to try them on to make sure they fit, and when I open the box I found that I had received used shoes. Unacceptable! I went back online to look at the site indicated that what I ordered was use and it wasn't. I will never shop at DSW again. I went to the.Ryka site and ordered the same pair for essentially the same price. Free shipping free returns right to my home. I don't ever plan to shop at DSW again and would not recommend them to anyone else.

Ordered a pair of shoes online to be picked up in the store nearest me. DSW.com took my coupons and credits, then charged my card for the balance. Showed up at the store more than 4 hours later, only to find the shoes had been SOLD to another customer. Manager claimed I wasn't charged and if I see a charge on my card to call Customer Service. Well there IS a charge on my card and I no longer have the $15 in VIP points. To date I have not gotten a response from Customer Service at all - it's like they don't exist! I have tried calling, emailing and Live Chat but never get ANYONE to respond. Total rip off - they sold my shoes and charged two customers!

My name is Leland Copeland. My phone number is *******905. On 3-5-23 i purchased a pair of Cole Haan Boots at Knollwood Mall DSW Store located at Highway 7, St. Louis Park, Minnesota. Mind you I traveled approximately 5-6 miles to the store. Customer Service Person Katelyne assisted me with my purchase. She was absolutely AWESOME. She was very personable, courteous, accommodating and helpful. She's definitely a Great Addition to DSW Team. Myself and my partner left the store smiling. Receipt # ******* 4 *******2023. Kindly Acknowledge and Reward Ms. Katelyne. Thank You So Much Leland C.

I placed an order on December 14th, but never received a confirmation email about my purchase. Decided to give them a few days; maybe they were busy. Finally emailed customer service on December 19th; never got a response. Emailed another email I could find for them; no response. Got someone on chat tonight and it is honestly no help. They cannot give me a tracking number for my order because I had it shipped to the store. All they can tell me is that it will be there "soon" and the store will contact me in 48-72 hours. Fun fact DSW, it's Christmas and in 72 hours it will be too late. I can honestly say that I will not be ordering anything else from DSW online.

Lastly, I would have given them zero stars, but this site made me pick one.

I wish i could show a pic of how the boots looked when i received them in the mail. Beyond damaged, holes, torn, stains, i was shocked. Called them, they said they would re order them for me. Ummm ok? I had to ASK for expedited shipping and wanted atleast a partial refund for me having to wait longer AND having to go return the damaged ones... but they ligit REFUSED any type of compensation money wise. Again i was shocked. Never buying from them again and letting everyone know my experience!

I want to say a huge thank you to everyone for their work, for their conscientious attitude to the order and the customer, everything is at the highest level! Great quality stuff and fast delivery! Recomend for everybody!

I ordered 2 pairs of shoes on Black Friday, I received 2 pairs of used Aerosoles shoes and was blown by the condition, very used. I went online and processed the return and I was sent 2 pairs of more worn shoes, this time the shoes had dirt and mud on them, no tissue in box, box visibly damaged. I have spent endless hours on the phone trying to get the exchanges returned, shouldn't be so hard. I feel they are giving me a hard time so I give up and let them keep my money for used shoes. Store said it was probably because they were so busy with holiday just packing order. Pay attention to detail. USED SHOES, This is disgusting.