Katherine W.

The app is terrible, and the actual process of keeping track of your transactions gets worse day by day.

In my personal experience, on multiple occasions they straight up informed me through transaction info that a small, seemingly harmless transaction already went through... only to charge me for that transaction days after the fact, usually resulting in me dropping into the negatives, and being hit with an insuficient funds fee because of THEIR f*** up.

Good luck getting into contact with them, as their only means of communication in this day and age is by phone, and they're not likely to refund you the money they stole from you because CLEARLY it wasn't THEIR fault /s

If I could leave this Satan-forsaken bank I would.

Shoe quality is pretty good, but I have purchased a few duds every now and then.

Mostly the issues I have with this store involve the app.
It's very laggy, it doesn't search things correctly, sorting and filtering does not work properly, and more than half the time I have to checkout on the website simply because checkout refuses to work on the app. It reminds me of Gamestop in a sense.

One annoyance is the bonuses or free gifts. They're practically impossible to obtain. And DSW doesn't like to notify you if your order actaully has the free item you potentially ordered boots for until a few days after it shipped.
Was supposed to get the free Weekender for Black Friday. In fact, I ordered very early on Thursday to get it, since I missed out on my annual perk, and DSW shipped "both items."
I wasn't notified that half my order would be missing until today. Reather agitating, since I overreached a bit on these boots to use the coupon and bonuses.

I have weird consistencies with quality when it comes to DHL. Whenever I order one of my model kits from Thailand, they come in as fast as a day or two later, with no issues whatsoever. Lets me consent to contactless signature release, too. Notifies me when it arrives in the country, when it's leaving the office for delivery, etc.

But. Every experience outside of Thailand is an absolute nightmare. Was supposed to recieve a package on the 21st from Germany. Was not aware it was coming yet, and was never told they'd tried to deliver, and never recieved my package. So a few days later I check the tracking. That's when I found out the delivery "could not be completed." They have not attempted to redeliver, customer service does not work, as every inquiry I make that involves inputting my tracking just redirects me to the shipment page.

Redirecting delivery won't work either, as it redirects me to a page with a language I don't recognize.

Now I'm stuck on a late saturday, all offices closed at 5, obviously no office are open Sunday, and since it's been a week since come Monday, they're likely going to ship it back to the seller before I can get to the office.

Preordered a Deluxe Amaterasu Nendoroid in September, 2020, a few months before the scheduled release date in November. Waited months upon months, in which every time I checked the status the estimated arrival was pushed back another month every time. Any emails or tech support merely stated the same thing every time. "We're having technical difficulties involving Covid(understandable) and the shipping will be delayed." No info on my preorder, no excuse aside from Covid after the first big wave died down. Nothing.
Eventually, around July 2021, I gave up, cancelled every delayed Preorder I had from them.
The issue with that being... it had been so long since the original release date, not only did every other store that got Ammy fulfill theor preorders, but they were SOLD OUT OF THEIR REGULAR STOCK. I was never able to get my Nendoroid, and ended up ordered the Oki statue(also from Okami) at a different store instead.
Ammy is STILL available for preorder to this day, a full year after I preordered it originally.
Not only that, but I have a different preorder of Pop Up Parade Blake that is sold out/unavailable anywhere else, meaning I'm stuck with this preorder... she's already been delayed for a month too. It's just going to keep happening.

TL; DR, I don't know how well their none-preorder business hoes, but never, NEVER preorder from them.