Ordered shoes on 10-7-17. Received ship notification on 10-11-17. Tracking links in email have message that tracking info wasnt available and suggested contacting the carrier, but no tracking number or carrier was provided. Two calls to customer service - voice element didnt work. Wait time cited as 1.5 hours and then 4 hours. Attempt to chat got a busy try later message and then asked if I wanted transcriptnof chat that never occurred. Just need a delivery date so I can plan accordingly. This has been frustrating. Even my email to cancel was to no avail. Horrible customer service. Will not use their online feature again. My just get my shoes elsewher. Hope others have better experience.