Steve H.

Asked a simple question of support. I took the time to include photos & all the info they might need. The answer I got was a cut & paste answer that completely disregarded the info I sent. Basically if you can't find it on the website... too bad.

OK... lost me as a customer... too bad!

Why do they waste money advertising on TV? I guess for those who don't take the time to read reviews.

Apparently if you pay with Paypal - DSW will not exchange your shoes even though they had my money and we only wanted a different size. I called customer service and the first rep I spoke with could not clearly articulate a reason for this. So I asked for a supervisor who might explain it. What i got was a very fast speaking man from india with a very thick accent which made him unintelligible (and i have worked closely with indian nationals for years and traveled to india several times!). The end result was that they would only refund the amount of the shoe (less shipping - now 33% the cost of the shoe) even though shipping was supposedly FREE when I purchased it! RIPOFF ALERT!