RockAuto has a consumer rating of 1.67 stars from 297 reviews indicating that most consumers are generally dissatisfied with their purchases. RockAuto also ranks 332nd among Auto Parts sites. The most common issues with RockAuto are around returns, which are more complicated than expected by some customers.
a company that delivers what it promises! I am very satisfied!!! I found everything I needed for my 1963 Cadillac series 62!!! Fast delivery!!!See positive reviews
This company has TERRIBLE customer service! I have been calling and emailing them repeatedly, trying to get ahold of the manager Devin. The incompetent and rude employee Casey, actually hung up on me after I asked to speak with his manager. I've never dealt with this bad of customer service in my life and I will NEVER purchase from this company again. Steer clear and go to a local shop even if it means paying a little bit more!See critical reviews
Tip for consumers: Please Please order from Local parts shop or Amazon better service, it may cost you 10% more its worth it.
You can't. You can leave a callback number with the business, but they will not return your call. If you have a existing order number you may be able to get a response from them via email.
RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Easy to use parts catalog.
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