RockAuto

Imagine waiting 2 weeks for your part to arrive just for it to start leaking and leaving you stranded on the highway with $400 worth of tow fees to get back to the shop to replace the part you just replaced. So 3 weeks and $1100 later for something that should have been done in a day, and for $300. Thanks RockAuto! Terrible Chinese Products. Avoid as all costs and buy OEM. RockAuto products have ZERO quality control and will ship you broken parts.

They send you parts with HORRIBLE build quality and then they break within a month or two of being put on and they tell you that you have to buy another part and they will refund you the money for the bad part. I wouldnt ever buy another part from these people, with having to buy two of them its just cheaper to go to autozone and get a good quality part that you wont have to replace again in a couple months and then IF in the rare case something is wrong they are there to switch the parts out.

I hesitated to purchase from here due to the many bad reviews, but I didn't need anything significant, so I pulled the trigger. The prices were too good to pass on. Glad to report I got exactly what I ordered and promptly. I placed my order Monday morning, and the site said it would be here Wednesday (two days later), which worked for me as I was out of town. To my surprise, it was delivered the very next morning. I just got home, and everything ordered was well packaged and correct. I just put the parts in my car, and everything fits as described.

My first Rock Auto purchase was a success, so I will be getting my parts from here in the foreseeable future. If you're considering RA but are thrown off by the bad reviews, I suggest experiencing it yourself and forming your own opinion. I did, and I'm glad I did. I no longer have to overpay for car parts.

First off, they ship to Guam where many other online retailers don't. Their prices are also very good. I have ordered dozens of times from them and had received the wrong parts twice. Their return process does though. The site navigation is super easy but sometimes it helps to know the actual part number.

HUGE selection especially if you are into older vehicles, great prices (some things are literally half the price of their competitors). Pain free shipping but it can be expensive. Great about fixing any mistakes they make so long as they hear about it in a timely manner. Helpful customer service, easy to navigate website. Even though it's an American company, their website has an option to display prices in different currencies and it gives a shipping estimate that includes duties, taxes which hasn't been wrong for me yet (about 20-25 orders) I will only buy car parts from them.

I've made lots of purchases from rockauto for multiple vehicles for at least 10 years. (5 boys, old cars) I've most always had good results and the parts are as described. Only one time did I receive a defective distributor cap (internal short) that cause me some headaches but out of dozens of purchases that is the only one. I received a refund for the defective part but I had to pay a mechanic to figure out what was wrong because I didn't expect a new cap to be bad. Prices are usually better than local auto parts stores even taking into account shipping cost and they have saved me a lot of money. Make sure to use 5% discount code they email you or search for it on the web.

I was skeptical at first reading all the bad reviews … but I ordered 2 complete struts and a new mirror assembly for my 2012 Dodge Charger. They are now installed all parts were accounted for. Only flaw I do have is paying extra for next day shipping at 10 am on Friday and it didn't come until Monday. I thought I would get it on Saturday. But I'm over all satisfied saved me a a couple hundred dollars or so. So satisfied I created an account so I will be a returning customer

Bought a fuel pump assembly for my 1995 Jeep Wrangler and installed it myself 18 months ago. Well, the pump failed, leaving me stranded at a really bad time. Had to spend $400+ having repaired ASAP. Screw these guys! Their warranty sucks! If I had the time, I would file a small claims suit against them. The gas tank must be drained and removed to install pump assembly. New parts should last longer than 18 months.

I needed parts pretty bad, found what i needed on RockAuto. However I am out $50 on an overnight delivery fee that never happened. It's been 2 days now and no parts. FedEx won't do anything about it either. I highly do not recommend this site if you need parts right away. They rip you off for the extra fees.

I accidently ordered rear brakes for my Buick Century, when I should have ordered fronts. I reordered the fronts and they arrived quickly. I promptly sent back the ones I mistakenly ordered, and a credit was promptly issued, but for $26.03 less than the original order. I've no problem with them deducting the $11.03 that they said they would deduct, but they STOLE an additional $15.00 with no explanation. I will no longer be giving Rock Auto the $1500-$2000 annually for their parts. I've put up with their refusal to treat me honestly for far too long. I'll buy locally moving forward.

RockAuto a few years ago used to be a good place. The interface is still nice. They have tons of different parts to choose from.
But recently their descriptions became not truthful and their matching capabilities became far from perfect. In addition they ship from multiple storages, so the shipping becomes quite expensive.
As an example, here are my two last orders:
In one case I ordered the oil filters, they claimed they should fit my car, but they didn't. So I ended up selling them on craigslist.
Today I received a 3 cabin filters, RockAuto in the description claimed they are charcoal filers (we have fires here), but actually these filters are cheap Chinese "you can see through the filter" type ones.
Of cause the return is not free, so I am sending it back just because I don't want to deal with it here. Again, I lost the money.
It is shame!

I like the fact that the carry many different manufacturers of the same part. Rocks descriptions are good making it easier to get the correct part. Whats really cool is they offer kits, for ex. They offer a brake kit that has 2 rotors, pads at a reduced price.

The cons are: if you order a few different parts, they come from different places and each place adds shipping.

Tricks, you can get an oil filter for $2.5, but 4 bucks to ship, so order 4 at a time, this works well for items that are small and lite.

I am buying parts at rock auto again, I guess only because of the prices on some things.
But I'm planning ahead so that I know the parts will be here before I need them.
So I guess my advice is, if you have time you can save some money buying from rock auto
If you're broke down and need it fixed right away, go to your local parts store.
Also be sure that you're ordering the right part
If you order the wrong one you're probably going to be stuck with it.

Dealing with a dealer online is not a good way to communicate. Customer service should be handled by phone sometimes. I had a problem with them concerning a package that was not received. The value was about 9. Dollars. They shut the door on my nose after they let me know indirectly I was a thief. That was not right. I received packages with values exceeding $200 and never denied or claimed anything. Come on! Who would play games for a $9 value? Communicating online made things complicated unnecessarily. Finally, I found the missing package waiting at the post office. Rock Auto sent me a message saying it was delivered before I actually picked it at the post office. I was confused. At my house there was no delivered package. The email was saying it was delivered. Rock Auto is a good supplier in terms of price and speed delivery but they should improve in terms of communication. Online should not be the only way.

I wish I could tell you ZERO stars. They have my part to at has been returned that came in a brown box. Since the brown box was damaged during shipping they did not provide a refund. The part is 100% intact and has zero damage and never used. They are a company geared to steal and cheat the customer. The part was marked as one color but came to me in a standard black. Now they are refusing to refund the price paid due to the box having some damage. They will cheat you versus provide standard customer service. AVOID Them! There are better options. Look at the reviews. I have ish I did and I would have never done business with them.SAVE YOURSELF! AVOID THEM!

Only place I know that charges you shipping to return caliper cores and does nothing for you when you pay on their own site for overnight shipping of $121 and some of the parts don't show up for a few days. No telephone or chat for support, only email and they say nothing to do with shipping is their fault. Amazon is better or your local auto parts store, than rock auto. Don't use them!