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1 Review by Jim

RockAuto

RockAuto

1/1/19
• Updated review

I am buying parts at rock auto again, I guess only because of the prices on some things.
But I'm planning ahead so that I know the parts will be here before I need them.
So I guess my advice is, if you have time you can save some money buying from rock auto
If you're broke down and need it fixed right away, go to your local parts store.
Also be sure that you're ordering the right part
If you order the wrong one you're probably going to be stuck with it.

“Poor customer service”
12/1/17
• Previous review

I ordered parts for my truck
They look like they were damaged in shipping I contacted rock auto
They started the process to replace the damaged parts
I was told the new parts would be shipped immediately which which they did not ship until the day before I was supposed to have them which is today (Dec 1,2017)
so as Im sitting here I still dont have my parts
So tomorrow I will be going to local auto parts place buying the parts I need and installing them and then I will proceed to fight with rock auto to take the parts back which Im sure I will get nowhere and will be stuck with.
I have bought parts from rock auto since 2009 unless something changes with the customer service this will be the last order for me.

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