Morgan A.

My problem starts with the company sending me the completely wrong style and color of the shoe I ordered, and then continues to get worse once customer service gets involved. I have never been more aggravated in my life. I am now going on 2 weeks of trying to solve my problem, and with each email that is exchanged, a different person responds, and clearly doesnt care to read the previous emails because I am no further now than I was two weeks ago when I started talking to them. At this point I have explained that I no longer give a sh*t about getting the correct shoe, I just want my money back, but I cant get in touch with someone who will get me a refund because my emails keep getting bounced around. If they just sent me the right shoe from the very beginning we wouldnt be having this issue, and now its my problem to take care of all because some idiot wasnt doing their job correctly when shipping my shoes.

Excellent. Very attentive and willing to help.

This is my go-to site. Always ships as promised. Never had a problem with any orders.

I've never experienced such poor customer service until I had to deal with fragrancenet.com. I ordered a perfume on 11/30/15 and I was told it would be delivered BY 12/12/15... well, it's 12/15/15 and I still have not gotten it. Worst of all, I cannot get in contact with anyone if my life depended on it. I've sent 4 emails so far and I haven't gotten a reply to any of them.