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Maritsa E.

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1 Review by Maritsa

DSW

  • DSW

“Horrible Customer Service”
10/4/16

I attempted to place an order & received an error message asking to call the 800#. I called and was on hold for 15 minutes, finally pressed "1" to request a callback and it is now 5 days later and still no call back. While on hold for those 15 minutes - I was IM'ing with customer service and she was not able to process my order or call me back to process the order. Highly unprofessional and complete waste of my time. I suggest as a corporation, you should start focusing on customer service - not just in the store.

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