Terrible service. They sent me an incomplete order. After talking to them about it, they said it was because the item was out of stock. They never notified me of this change and still charged me the full amount for 12 items although they only sent 10. They said they'd "refund you total payment including shipping fee of the item or you can used the refund for next order" like a previous reviewer said. I would not want to reorder or shop there ever again! They told me this exact thing the 3 times I've contacted them about this issue and they still have not refunded me. I am thoroughly disappointed with this company. Do not buy from them! There service is terrible and they'll scam you. We are only a few of a large group of people who have been scammed.
I am very satisfied with classic dress materials of dresslink. I will recommend everyone to purchase their dress from this store. My special thanks to the whole Dress Link family. Best of luck and hope you guys will provide more classic and trendy clothes in future.
Got a recommendation from a friend regarding dresslink.com. Wasn't so sure if I could get what I want. We managed to get the best dress for our due date on dresslink plus they offered us a great discount on the deal. Shall Highly recommend it to my friends :)
I bought a product described as a dress and in the picture it looks like a dress... when it arrived it was the size of a shirt, I spoke to their customer service and their answer was "Hello, dear customer, Thanks for your email but you've had a look our website before you placing the order. If you have any further problems，please do not hesitate to send me message. Thanks. " Excuse me "CS experts" I did review the website and it clearly says DRESS. A dress doesn't show our $#*!... I even sent pics to this website and never got refunded only this amazing answer. Not buying here ever again! (actually it was not the first time I buy from them, but definitely the last one) Do not recommend this CS or products when are described one way and come the other way. Besides as a customer you do not get support.
DressLink.com has the bad support team. If you place an order with this site, you always sad. I placed an order a week ago, but they send it to the wrong country, not my country, so far away. I contact them immediately after I know their mistake. I sent them an email, but no response to me. I call them via phone line, but they don't have any human operator. Their automatic phone voice is in Chinese, not any English word. It cause me to cannot reach them anyway. So my order with be shipped to whom in other country and when will I receive my order. So sad to shopping with this site. TERRIBLE SHOPPING SITE!
My friend was asking about some good online shopping sites, because she is very busy with her job and children. I suggest her to try Dresslink, because I already had a good experience with this online shopping platform. As i expected, my friend found this site very helpful. Recently, i bought some coats and accessories from DressLink, and I received everything as promised. Not only dresses, you can also buy bags, shoes and beauty products. Just visit and tell about your experience.
Dear Rafia, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
It was on sale, and ordinarily I wouldn't get a gown. But I thought it might be nice to just always have one. Now that I got my one gown i'm sure i made the right choice! It fits me perfectly. It's glittery and pretty and unlike any other dress I've ever had before :)
Dear Brittany, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I am actually currently dealing with this situation still as off 8/17/17. I placed my order Sun, Aug 6. PAID $13 for 3-5 business day shipping. Did NOT receive my package (1 dress) until Monday, Aug 14. I emailed customer service Aug 14 requesting a refund for my shipping. Customer service has been arguing with me for the last 4 days that I "received my package correctly for the shipping I paid for", that "Friday Aug. 11 is not a business day" (um, what?). I paid to have my dress at my door NO LATER THAN 8/11 and did not receive it until 8/14. Had to go and buy another dress since mine did not arrive in time for an event that I needed it for (hence the 3-5 day shipping). They are refusing to refund me and are only arguing with me.
Dear Meagan, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? The shipping time depending on the method you choose and the destination you are at. The fastest dethod take 3 to 6 days normally. Please check details about Dresslink shipping here: http://www.dresslink.com/help-detail-code-Shipping_method.html Waiting for your reply and have a nice day!
I used to love this website however the last time I bought from them one of my shirts came damaged. It had a hole and stain on it. I complained several times and I was never issued a full refund for an item that I said I can not wear. They said it wasn't their fault. TERRIBLE customer service. Yes they have cute cheap clothes. CHEAP and poorly made. Never again will I shop on Dresslink.
Dear, i am really sorry for that, and beg your forgiveness. Did you receive the refund? If not, could you please kindly provide your order number to sales@dresslink.com? then we will check the problem and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Well, it's been a week. I got my stuff today and I'm pretty pleased with everything except for that I ordered an oversized black cardigan and it's already falling apart at the seams... after one wash. And I just got it today. The knitted stuff also reeked of. I have no idea but the material is also a lot thinner than in the pictures. Personally after reading all the reviews and my own experience I wouldn't recommend it. It's something where you get what you pay for.
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the problem, next time could you feedback to sales@dresslink.com and we will give you satisfied solution every time ok? We are keep improving our service and item quanlity. Please give us a chance, we won't let you disappointed again.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
Thank you to the staff from DressLink. My experience with you was outstanding, deserving a 5-star rating. Not only is the quality of their clothes line exceptional, so was the service and every communication in regard of additional information and ordering. Whatever I order so far, I am happy and 100% satisfied. In the future, I will certainly go back and order some more. Also I would recommend DressLink to friends and families.
The choice available at DressLink is great, with new outfits coming in almost every day. Visit their offers and you will be spoilt for choice.
A great help is the measure chart. That gave me the option to choose exactly the size for me and all my requirements. None of the outfits I ordered looked any different to how they were depicted; DressLInks attention to detail is most amazing.
Thank you to DressLink and its staff for this great shopping experience.
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I had been skeptical patronizing online clothes stores after my obnoxious previous experience with some stores until my buddy insisted I give dresslink a shot. I actually concur and gave them a go.
I purchased two dresses, one glasses and a high-quality jacket from Dresslink, and It was an amazingly and a remarkable shopping experience with a top notch and satisfactory customer service. The delivery was timely and superb.
Dresslink did restore my faith with a spectacular customer service and a great delivery.
I highly recommend Dresslink to all and sundry who have had a bad experience with using online store in the past. Try dresslink and your perception about online clothes store will be changed forever.
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I tried to buy some dresses online from this company last night. My credit card was cancelled because it was compromised. Thank goodness my company was on top of things or I might have had a lot of issues
Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. For credit issues, pls kindly contact with our aftersale dept, we will help you solve it, is that okay?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
The contact email address is sales@dresslink.com
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Echo
Customer Service Department
Wonderful shopping online, great bag, lovely material, colour and style.
I have shopped with the company for a long time now and have never had any problems or have had any need to return anything.
Would recommend this company to all my family and friends.
I ordered a few items with expedited shipping a week ago, and it's still at processing. I suggest those who want to buy from this site, just don't bother buying on expedited shipping, it's a total waste of money.
Dear, i am really sorry for the long processing time, and beg your forgiveness, dear, normally we need 2-4 business days to prepare order. Did you received your order? If you received it, could you please kindly change the rating for us?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Customer Service Department
So luckily I remembered that I paid for those dresses via PayPal so I logged into my PayPal account and submitted a claim regarding this purchase. They ask for a general description of what happened and ask for you to upload any documents you have to support your claim. I sent screenshots of all of my email convos with Dresslink, along with a pic of my tracking number showing the date and time my return was received by Dresslink, and a screenshot of their F rating with the Better Business Bureau. A couple of days later PayPal let me know that they are siding with me and promptly returned the funds to my account! They were really fast and really easy. Even though it wasn't a ton of money ($70) I am mostly relieved that Dresslink didn't get away with scamming another person this time. If this happened to you and you paid with PayPal, contact them!
I needed a 1920s dress for a party I was going to last month and I found the Dresslink website. I tend to have fit issues these days so I ordered 3 different dresses to try. Knowing that I would probably return 2 of the dresses I purchased the "return insurance" for an extra $2.99. The only good thing I can say is that the package arrived pretty quickly, especially coming from China. I was excited to open It only to be quickly disappointed when I saw that only 2 out of 3 dresses were there, jammed into the smallest package possible. I contacted the company right away to figure out why I didnt receive all 3 dresses and the response was along the lines of "oh sorry, it's out of stock" Thanks for telling me this AFTER you took my money and didn't even let me know you didn't have the item. I had to email them and find out what the deal is rather than them contacting me like most (honest) companies do. As I looked at the dresses it was pretty evident that the quality is very cheap and looks way better online. I followed the size chart but the dresses were giant in the armholes but fit everywhere else which was pretty strange. Some of the fringe on one of them pulled off as soon as I touched it pretty much. All of this wouldn't have been a huge deal to me because the prices are low and you get what you pay for BUT like everyone else that has posted here before me, the problem is trying to get a refund. It started with asking me if I wanted a partial refund and to keep them items which I said no to because why would I want to keep dresses that don't fit? I said that I wanted to return them so I waited a few days for them to email me the return label and then shipped my items back to their "warehouse" in the US. It was over a week before I checked on it and saw that it had been delievered and received by the warehouse on August 10th. No confirmation from them of course so I emailed the company again. The response was that they have still not received confirmation from the warehouse. It's literally been almost 3 weeks since it was delivered now, and over a month since I initiated the return process. After reading these reviews I realize that they really have no intention of giving a refund, even after collecting the extra money I payed to insure an easy return process. This is the most sketchy, dishonest company I've ever dealt with and I hope they go out of business. All they care about is money and they don't care who they screw over. It's a pretty pitiful existence and they can't sustain a business that way. I wanted to leave reviews on their website to discourage people from buying from them before they realized it too late like me, except it wouldn't allow me to leave a review. I tried to click on the items I purchased but it said I have to purchase the item to leave a review, even though I already did and I was logged into my account so they should know that. Pretty much every review on their site is positive and I'm suspecting that they're probably not even real at this point. I think my next step will to be to dispute the charge with my credit card company and see if they can do anything to get my money back from these terrible excuse for a company.
I feel obligated to leave a review for this company seeing all the negativity surrounding it, as most of the comments and ratings are 1 or 2 star reviews. I have never been more surprised in a good way by a retailer than i am with this company and the product they provided.
I should make it clear i bought one of their desc-top P.Cs with the intent on modifying it for gaming as the price points for the parts was much cheaper than buying the parts on their own
Dear customer, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered 4 items from their website. They said it would arrive in 8-15 days.
It's the 14th day and I got an email saying they had changed the delivery company and that they are sending it through china post. Of course that I was not able to track it. It says that it cannot find the package anywhere.
I am very upset on them! I really needed those items.
Just try to avoid this website!
Dear, please send me your order NO and I check for you soon, if your parcel lost on the way, we will apply refund for you soon, you will not lost any money in our site, okay?
Any other query, please freely message me at the first time，I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department
I have a very busy schedule; therefore, i can't find time for shopping. I was in need to buy some new dresses for a party, and then DressLink helped me. I ordered some dresses and jewelry there. I am very satisfied with the services and quality of this amazing site. I found it in one of the best shopping sites I ever visited. Thank you team DressLink.
Dear Noore, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
This is very useful site for online shopping. Their delivery is slow but they always delivered their products proved that they are not fake and have cute clothes. I got my first order in the mail today it was a bit late but quality of products are good. They reply me and always support their customers. Some products are particularly good quality, such as ladies dresses are of good quality. I will order them more. Thanks.
Dear Fasiha, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Overview
DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLink most frequently mention customer service, tracking number and credit card. DressLink ranks 1966th among Women's Clothing sites.
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department