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I am actually currently dealing with this situation still as off 8/17/17. I placed my order Sun, Aug 6. PAID $13 for 3-5 business day shipping. Did NOT receive my package (1 dress) until Monday, Aug 14. I emailed customer service Aug 14 requesting a refund for my shipping. Customer service has been arguing with me for the last 4 days that I "received my package correctly for the shipping I paid for", that "Friday Aug. 11 is not a business day" (um, what?). I paid to have my dress at my door NO LATER THAN 8/11 and did not receive it until 8/14. Had to go and buy another dress since mine did not arrive in time for an event that I needed it for (hence the 3-5 day shipping). They are refusing to refund me and are only arguing with me.
Meagan S.'s review of DressLink earned 2 Very Helpful votes
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I had ordered dresses and despite having confirmation of return through the post office they...
Dear Meagan, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? The shipping time depending on the method you choose and the destination you are at. The fastest dethod take 3 to 6 days normally. Please check details about Dresslink shipping here: http://www.dresslink.com/help-detail-code-Shipping_method.html Waiting for your reply and have a nice day!