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DressLily

How would you rate DressLily?
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Italy
3 reviews
4 helpful votes
Follow Sheyraen A.
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Now, this is my shopping favorite store
December 5, 2016

I usually hate shopping, for the stress I feel when trying to understand sizes and materials and fitting. Fortunately, I discovered some time ago this store. It has a huge choice, that embraces all kind of tastes. A very clear guide to sizes, together with lots of pictures well detailed: Its attentive and flash rapid care for customer service is a plus value, very rare to find un such a way.
They have good prices, a points collection and free delivery option that goes on 3/4 weeks and, since I bought many times I can say they respect the terms.
Very good store.

Date of experience: December 3, 2016
Nebraska
1 review
20 helpful votes
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The worst quality of clothing I have ever bought! The seams were already coming apart on a few items, the color is totally different. The quality of the fabric was way cheap and nothing like it claims. On one of the shirts the sleeves were uneven and very obvious. I could buy better cloths at the salvation army than on this site! You can not get a refund, all they will try to do is give you a cash coupon for not even half of what you paid. Bottom line: Scammers big time! Do not shop here unless you want to have you money stolen right out of your pockets. Also I have heard that they make children in sweat shops make these cloths. If that is true, that makes it all much worse. Think before you buy people, do not let them take advantage of you!

Date of experience: November 10, 2014
CustomerService R. DressLily Rep
over a year old

Dear Sabrina M.,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Could you please offer us your order number so that we can check for you?

We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Customer Service from Dresslily.com

Netherlands
1 review
1 helpful vote
Follow Suzanne R.
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Bought my favourite dress by far here, and even though I'm on a budget, it didn't cost a third of what I would've paid for it if need be! The fabric is sturdy, the design divine. I chose the slowest, but free(!) delivery option, so it took a few weeks to get here (from China!). It arrived neatly packaged, smelling fresh and undamaged, it was definitely worth the wait! I found a bow and nail polish to go with it no problem. If you're in a hurry, there are faster options for a fee. I just ordered a bunch more lovely clothes and unique jewellery for ridiculously low prices. Can't wait for them to get here.

Date of experience: July 9, 2017
New York
1 review
0 helpful votes
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Order up!
January 14, 2018

There's definitely a learning curve when ordering with Dress Lily. I read through the reviews to order a size or two up. This is fact. I would recommend three sizes if you're getting anything form-fitting. But the clothes are great quality. And crazy cute. And so reasonably priced! And my order arrived very quickly. Much faster than most international companies. I received it in around 10 days. I have and will continue to recommend this company in the future.

Date of experience: January 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Tabetha R.,

Thank you for your kind review about Dresslily. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Dresslily.com soon!

Best regards,

Dresslily Customer Service Center

Illinois
1 review
4 helpful votes
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So mad!
October 27, 2015

I ordered in the beginning of August it is now almost no remember! I have contacted them many times recorded a response within 24 hours telling me oh we're sorry you picked standard shipping takes 10/25 business days? Now remember it's almost November! So I wrote back stating that exact thing only to get back we're sorry it could take up to 45 days! Hello it's a week before November. I'm so mad and will never order from this place EVER I had high hopes bc it's well known! Called my bank today they are giving me my money back and i have called the better business!

Date of experience: October 27, 2015
CustomerService R. DressLily Rep
over a year old

Dear Kayla J.
Hank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please leave your order No. Here and we will contact you to check your order and offer you a right solution.
Thank you very much for your cooperation.
Kind regards
Dresslily Customer Service

Maryland
1 review
3 helpful votes
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This website is my new greatest find. The clothes are awesome and the prices unbelievable! I will shop no where else now that I've found Dresslily. The best part is that you don't have to pay high shipping costs unlike some of the similar websites. Happy Shopping!

Date of experience: November 6, 2014
Arizona
1 review
5 helpful votes
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I purchased $80.0 worth of blouses and one dress I do not like the fabric. This slick stuff does not look good on my fat figure. I am 84 years old and have had a bad time figuring out your return policy. I will not ever order anything else from DressLily

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 6, 2016
CustomerService R. DressLily Rep
over a year old

Dear martha C,
We regret that our service and the items did not meet your expectation.
Dresslily offers a 30 days warranty to return the products to us for a refund or exchange.
Your case has been taken cared of by our support team and we have offered you solution in the email, could you check it and reply to us?
Thanks for your support and kind understanding.
Best Regards
Dresslily Customer Service

California
1 review
3 helpful votes
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I ordered a cover-up dress in January. According to the tracking website, it arrive in the U.S. about two weeks later and since then, there hasn't been an update. Over two months later, I still have never received my item. I've reached out to customer support (unfortunately there's no phone number, all you can do is send a message on their website) & received no response. I do NOT recommend this company!

Date of experience: March 23, 2017
CustomerService R. DressLily Rep
over a year old

Dear Emily,

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

We did reply to you in the ticket T170210***99 on Feb 10th. Please kindly log in your account and check it in "My tickets".

The shipping time depends on the shipping method you choose when you place the order.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have sent a message to you with solutions. Please check it in your account.

We are awaiting your reply there.

Dresslily Customer Support Team

Connecticut
1 review
2 helpful votes
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I ordered what looked to be a very nice shirt for my wife. Order status says the item shipped on Nov 2. (10-25 days not counting weekends). It is now Dec 9 after 27 days (not counting weekends) item still never arrived so I left a reply to my ticket (we will respond within 24 hours)... Dec 11 & 48 hour later still no response from their customer service.

Date of experience: December 11, 2015
CustomerService R. DressLily Rep
over a year old

Dear Tom P.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to extend our sincere apologies for the problems you have experienced.
We have offered an solution for your case on ticket, could you kindly check your ticket and offer us a reply?
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

Best Regards
Dresslily Customer Service

Pennsylvania
1 review
10 helpful votes
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Total Scam
October 20, 2016

I should have known when there were misspelled words throughout the website that there would be problems with this company. My order has not been delivered now for 30 days. The tracking method with DHL is also a total scam. My order is supposedly being sent all over my tri-state area before getting to me.

Date of experience: October 20, 2016
CustomerService R. DressLily Rep
over a year old

Dear Jill L,
Thank you for notifying us of your complaint.
We have shipped out your order on 2016-10-05, the estimated time is 7-15 business days.
The shipping time will be affected due to adverse weather or other unexpected reasons.
We have followed this issue and offered you the solution, could you kindly check your email?
We very much regret that the inconvenience has occurred.
Best Regards
Dresslily Customer Service

Virginia
1 review
4 helpful votes
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Terrible
January 28, 2022

One star is being generous. I've ordered twice. First order the clothes and materials were terrible and fit very awkward. Their ads make the clothes look so good, so they got me a second time. Over a month after I placed this order I noticed the tracking said 'delivered' about a week prior to me checking. I've never seen this package. I reached out via email, phone and live chat. I was asked to be patient and they would get back to me in 7-10 days. Apparently my package was sent back due to address issue. Crazy I've lived here for over 5 years amd have recieved almost ALL packages/mail, my address was exact and complete. The customer service is terrible and VERY hard to understand (sorry). So, over a month later, no answers, package, refund... nothing. Overall, terrible experience. -5 stars

Date of experience: January 28, 2022
Texas
1 review
0 helpful votes
Follow Teresa L.
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I have been in awe over DressLily online shopping, since I've been introduced to them from a friend. I'm telling others as well. This is by far the best private, confidential site EVER. They have one of the best guarantee, "if not satisfied, we will refund it, with no problem. Everything I've purchased, came on time. I will shop here from now on. Thank you DressLily.

Date of experience: October 19, 2018
Michigan
1 review
1 helpful vote
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I would suggest that nobody ever order from DressLily.com. Yes, the clothes look cute, but they never arrive looking same! There are a lot of bad reviews out there on these guys if you don't believe me. They are also weird sizes. I ordered two coats from them and they were different. The color was off on one and no tag on the other. Their website states shipping will take up to twenty days... mine took SIXTY! When I asked them what was going on (through submitting a ticket on their website, which is apparently the ONLY way to contact these guys) they replied that it was completely normal to take this long. Then when I finally got them, they were terrible. Itchy, cheap and not like the picture. Now I'm fighting them to return them and it's a ridiculous process.

Date of experience: January 28, 2015
CustomerService R. DressLily Rep
over a year old

Dear Brianna K.,

Thank you for your valuable feedback.

Your order is still in transit and the standard delivery time will be around 10-25 business days after dispatch.

Tracking number: RS261420656GB

The progress of the order can be tracked on http://www.17track.net/en/result/express-details-100011.shtml?nums=RS261420656GB

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

New Jersey
1 review
2 helpful votes
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Please listen to all of the 1 star reviews below. It is not worth the risk that you will be the 1 out of 20 people that get at least part of your order. I don't even believe that those people exist, I think they are fake entries by the company. I have also been waiting over 3 weeks for my order, I paid extra for a tracking number that never worked on the postal website, the "customer service" agents do respond quickly, but with excuses and requests to continue to wait.

This site is absolutely a scam and they are raking in your dollars without repercussions - DO NOT trust it!

Date of experience: January 9, 2014
South Carolina
1 review
2 helpful votes
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Great prices!
April 20, 2016

Fabulous prices that are hard to beat! Sometimes the shipping is slow... but it's also free! Any issues are usually resolved in a reasonable and timely manner. And they have tons of items on their site that are super cool and fashion forward. I would recommend them!

Date of experience: April 20, 2016
Italy
1 review
0 helpful votes
Follow May G.
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I ordered 5 items from Dresslily, and only 4 came. However, when I wrote to say that one item (jewelry) was missing, they responded quickly and refunded my paypal. Sometimes the items don't look exactly like they do online, but that's the problem with ordering online in general! I've had good customer service, and I'm happy with my purchases. I don't usually order clothes online from a store I can't visit in person because you can never know how they'll really fit. However, I like the accessories I ordered the first time, so I recently made a second purchase. I'm waiting for my handbag to come in the mail now, and if I'm still satisfied I will continue to shop with Dresslily.

Date of experience: March 24, 2014
Texas
1 review
2 helpful votes
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Great site
March 13, 2018

Great clothes, great service. Inexpensive yet surprisingly well made. Clothes ship much faster than expected. Lots of different styles. This is my personal objective experience, no one told me to do it or what to write.

Date of experience: March 12, 2018
CustomerService R. DressLily Rep
over a year old

Dear Haley N.,

We appreciate that you took the time to write a review.

Thank you,

Dresslily Customer Service Center

California
1 review
4 helpful votes
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Update: customer service reached out to me and offered to refund me my order. For some reason, they refunded $56 when my order was for $58... not sure why, but at this point, I'm ok with this resolution.

All size are probably asian chart, and therefore all the things we ordered are way too small. They made me send pictures, recap all my orders, only to tell me it's my fault that it doesn't fit (adult XL doesn't fit my 13 year old boy...) and that they won't take the clothes back. I lost $58...
Don't buy from them, you will regret!

Date of experience: May 22, 2016
CustomerService R. DressLily Rep
over a year old

Dear Elric N.

We regret all the inconvenience that this issue has caused you.
We offer the detailed measurement online, you need to check it before you place the order.
For more information, please check our email and reply to us.
Thank you for bringing the issue to our attention.

Best Regards
Dresslily Customer Service

Florida
1 review
1 helpful vote
Follow Richard F.
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Waited 16 days to get items. When I received them they were way to small. Made of a cheap cardboard like material. 2 shirts $30.00 down the drain. Probably will give them to a homeless person at least that will make me feel good about the situation and help someone out.

DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 20, 2018
CustomerService R. DressLily Rep
over a year old

Dear Richard,

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

We have 30 days for warranty, if customer are not satisfied with the items they receive, we can easily arrange an exchange or refund within 30 days for you.

Please kindly review our warranty policy here: https://www.dresslily.com/m-article-id-80.htm

We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to hearing your reply,

Dresslily Customer Support Team

New York
1 review
3 helpful votes
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Clothes are from China
November 6, 2015

What buyers don't know is that these clothes come from China... the quality is poor and if you wear a large and order an extra large, the item will still be as a small size. I placed an order of over two hundred dollars of items and had to give items away as they were all too small and the clothes did not look exactly like pictures (very poor quality). I would have sent them all back and requested a refund but it took so long (3-4 weeks) for me to receive items, I did not bother paying for postage and returning items. I will never order from a foreign country again. The website is deceptive as it doesn't display any Asian models or informs you that items are located in China. Please beware!

Date of experience: November 6, 2015
CustomerService R. DressLily Rep
over a year old

Dear MonaLisa,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and are willing to provide you a solution, would you mind to provide us the order number?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Dresslily Customer Service

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339