Apologies for the long post but I need to explain it all.

I made an order of 3 tops in November. Guess when I got them. JANUARY. I kept checking the tracking in info. It was tracked until Dec 10th and then NOTHING. I mean it took a while to get moving but I was looking at it mid December wondering why nothing had happened. W
When I said something about it the lady restated what I had already seen. She even went on to say that there was a shortage of items. But you took my money for it so it wasn't that much of a shortage. So I asked to cancel my order. She then told me it was already shipped so I couldn't cancel. She said I would have to wait till I got the items and then do a refund. This was late December. Ok fine
Next thing I know I get a message that says my order may come to me around late FEBRUARY. EXCUSE ME?! And this is from me ordering in EARLY NOVEMBER. I was starting to get upset now. I ended up getting my 3 tops in mid January. I tried them on. ONLY ONE OF THEM FIT! The other two looked extremely cheap (practically sheer and old material) and after all this I was beyond annoyed. So I told the lady ok I got the items and I for sure want to return 2 of them, can you help me process a refund? This was 1/23. She then told me that they would on 2/16. It took that long just to get a response back. I then got a different rep. She said I would have to send back the items by postal service AT MY OWN EXPENSE. SERIOUSLY?!?! I explained all my frustrations and apparently everything I went through didn't matter. They weren't going to compensate me for the fact that I had to wait for my order for 2 months only to get cheap items that didn't fit. I had already sent my items back. That was on 2/28 and the tracking said they would get it that Tuesday. So the first week of March. I waited for a response from Dresslily saying that they received my items and that they would do a refund. Nope. Why should they? I sent a message yesterday 3/25 saying that I heard nothing so what is the problem and where is my refund? LO AND BEHOLD TODAY 3/26 I GET A MESSAGE. We are processing your refund today and I saw it in my PayPal. Terrible!

This was THE WORST. And before you say that it was coming from far, I ordered items in December from China and Korea and they came BEFORE my Dresslily items. It's a real shame. This was my first time shopping at Dresslily and this was what I had to deal with. I was actually excited about them at first and wanted to make them my go to online store. After this. FORGET IT!

I placed my order on 1/24/20 with expedited shipping.

On 1/30/30, I was told through chat that my order was packed and ready to be shipped.

On 2/2/20, I placed a ticket asking where my order was. That day, I got the same canned response that my order was packed and ready to be shipped, and that I would receive my tracking number shortly.

On 2/3/20, I responded that I had already been told that by them, and wanted to know when it would ACTUALLY ship.

On 2/4/20, a service rep said that Chinese New Year is happening until Feb 9th, and they will start shipping things again on Feb 10th. NOWHERE in the ordering process did they mention this delay, nor was it a part of my shipping estimate. Why in the world would I pay for expedited shipping if it would be weeks before they would ship it? I responded as such, and added that they really should have mentioned that on the site or in the shipping estimate, before I sent them money.

On 2/5/20, they said sorry for the inconvenience, here's a 10% coupon on your next order, and STILL didn't tell me when I would actually have my order.

On 2/9/20, they randomly sent me the same canned response about Chinese New Year, and that they would start shipping again on 2/10/20. I did happen to see that they added a banner on the site mentioning Chinese New Year, though.

Today (2/26/20) I tried to cancel my order on the site. I was prompted with a message that said "Your items are packed and ready to ship, are you sure you want to cancel?" I clicked 'Yes." I got a second message that said "Your items have already shipped and you can no longer cancel."

I reached out via their chat portal and was finally put in touch with an actual human being, Juan. Juan said that he could still cancel my order for me, so I asked him, "How is that possible? The site told me it already shipped." He replied that it was packed, but it must have been a mistake about it having shipped. I asked how long it would take to get my money back, and he said he could issue a refund as a gift card to the site immediately, or it would take 7-14 days to get it back on my card. I asked how long will it actually take to ship my order, and he said they "expect to ship the items before 2020/3/6." A FULL SIX WEEKS AFTER I PLACED MY ORDER. I asked him to cancel my order and put the money back on my card. He was very nonchalant and acted like this is a completely normal occurrence, and although I know it wasn't directly his fault - come on.

This was the worst experience I have ever had ordering anything online. They lied to me repeatedly about the process and my order. I ordered a few bathing suits and dresses for an upcoming cruise, and have had to make other purchases, even though I gave ample time to receive this order in normal circumstances. I will never order from them again, and I will tell literally everyone I know how terrible they are.

"excellente boutique, je commande et continue a comander sans hesiter, personnel tres ouvert et a l'ecoute de ses clients, n'hesitez pas, j'ai toujours ete satisfaite et ils ont sinon toujours trouvé une solution impeccable! Produit de bonne qualité, vous etes prevenu de l'envoi apres les delai dépendent de la poste chinoise mais ils sont raisonnables vu la distance a parcourir.
Je recommande fortement.___________________________________
Excellent shop, I order and continue to comander without hesitation, very open staff and listening to its customers, do not hesitate, I have always been satisfied and they have otherwise always found a flawless solution! Good quality product, you are warned of the shipment after the deadline depend on the Chinese post office but they are reasonable given the distance to go.
I highly recommend."

Order from 01. 12. 17 still nothind, by shirt!

I ordered two dresses online on September 26th with the knowledge it would take 7-15 days to process and then 6-8 days to ship. I paid for expedited shipping. Thirteen days in, they told me that one of the dresses was out of stock and asked if I wished to wait longer. Not knowing how long, I stupidly agreed. I did have two questions though: 1. If they would refund my expedited shipping (a measly $1) since it would be late and 2. That I noticed they were still selling the supposed "out of stock" dress and if it was common practice. I asked the second because while I didn't mind waiting, I wanted to know if I would have to account for buffer time in the future. Of course, that question was completely ignored. The first was answered by telling me shipping was free. I pointed out it was not, and they replied refusing to give me shipping citing that it only counted after the item shipped. Fine whatever, it was a dollar. That should've been a warning sign though! So a week later, now nearly 3 weeks after I ordered, I decided to refund the order. I got a message when I clicked the refund button asking if I wished to continued, because my items were "packaged". Curious, I opened a new support ticket to ask about it. I told them point blank I wanted a shipping date or I would refund the order. I got a reply apologizing for my inconvenience and that one item was indeed out of stock, but the other was not. I then got a long wall of text telling me I could essentially wait 10-15 days, get a refund in 7-14 days, or find a replacement item. I told them I didn't want the replacement item, especially after realizing I would still have to play a guessing game as to if the item was out of stock or not and that I would like them to ship the item that was in stock and that I fully expected them to pay for the standard shipping for the inconvenience. Again, they refused, stating the items would be shipped together - meaning I would have to hope the other dress didn't go out of stock during the wait time - and that they had TOLD me in a previous email that if the processing time was 3 days then it was in stock. What? So to recap: 1. They blatantly lied to me on telling me something. Believe me I checked. And 2. They expect their customers to know that 3 day processing time = in stock and 7-15 day processing time = out of stock. Ridiculous. What's more, they changed the new processing time to 5-10 days in the course of one email chain. So what is it? Can I expect to wait a FOURTH week for you to either ship it of a FIFTH? Not that it matters at this point. So I asked for a refund. I got a refund confirmation email within 15 minutes, but was told it would be still 7-14 days and it would essentially depend on the credit card company. I think I am going to call the company now and report potential fraud at this point. If I can't expect them to have an item they are selling on their website to be in stock, how can I trust these goons to process a refund in a timely manner?

EDIT: I also want to amend this review to show that Dresslily enjoys gaslighting their customers. Exhibit A is the comment below telling me about their processing time despite me acknowledging in this very review that I was aware of it and was happy to wait the 7-15 days. However, I will say this, the refund came through. Why they felt the need to privately message me on here to tell me that is extremely troubling, but hey! I got my money back.

Was disappointed in blouse, absolutely sheer, probably won't wear, too much trouble to returnWill think twice before I order again, sent from CHINA!

I've been waiting for over a month for my package. Never again. I'm so disappointed. Such a ripoff.

(Updated review 1/15/2017)

Dresslily (Hassan) has kindly refunded my money and offered the product as a gift for my troubles. That is very thoughtful of them, but I do not feel I will ever receive the blanket that I ordered, despite the polite gesture for my having to wait so long. The staff was very cordial in dealing with me and I made every effort to do the same despite my frustrations.

I am updating my review and will say that they dealt with this matter professionally. If they're shipping was as reliable and spot-on as their ticket system, then they'd be in business! Thank you for your kind and very quick replies and the refund. If anything, that exchange was dealt with in a five-star way!

Should I ever actually get my package, I will update my review once more to inform curious others.

--------------

(Review placed 1/13/2017)

I made a purchase November 18,2016 with the 10 - 25 day flat rate free shipping. I waited the allotted time of the max 25 days and did not get my item. My intention was to get it before Christmas as was, I'm sure, everyone else's who had to submit a review like mine around the same time. I finally submitted a ticket and received a very broken English reply and upon checking back to where my money was sent to, it was just some random persons gmail account -- tacky numerals and all (*******@gmail.com to someone named Hassan instead of the actual business, Dresslilly).

After I told them that my tracking never once worked, they informed me that it doesn't with the free shipping option, but nowhere on the site did I see that plainly splayed. They also informed me that the 10 - 25 day disclaimer wasn't even really applicable, and that it was just an estimation since once they ship the packages, they no longer keep tabs on where it's at or where it will end up.

They asked me to check with neighbors, the post office, family etc. to see if the package was already delivered, but upon checking every avenue they suggested and verifying that my information was correct (address, etc.) nothing has turned up. They are now saying that I have to give them at least until January 21,2017 before they'll do anything about this. I'm very upset, out money with no package, with a supposed company who posts false disclaimers on waiting times with no ability to track my package.

Come the 21st, if I have not gotten anything, I will be filing a dispute with Paypal and contacting the proper authorities (IRS, BBB, etc.) to notify them of this situation.

Thank you to SiteJabber as I received a credit for the last part of my shipment and told to keep the item. Just to be fair and to let you judge for yourselves I am posting their letter to me and my response. Ticket: AT*******169.
Order Number: LLP**************.
Message Type: Mail to client.
Subject: Urgent notification and refund for your order from Dresslily.com!.
Message:
Dear Claudia,
We hope this message finds you well.
We would like to extend our sincerest apologies to you.We want every customer to be happy and clearly this is not the case here.
Total delivery time= processing time+shipping time
1. Processing time:
All Dresslily products require a processing time.
It is necessary for us to inspect all items one by one prior to shipping.
Processing time takes usually 3-7 business days. Specific processing is indicated each item page.
2.The shipping time depends on the shipping method you choose when you place the order.
For more details please check: http://www.dresslily.com/m-article-id-39.htm
As you select the flat rate shipping, the standard shipping time is 10-25 business days.
As you did not cover the registered fee during check out, there is no tracking number for your package so that it can no be tracked online.
However, we offer a standard shipping for your first package and with tracking number.
Actually, we have done the best for you.
Your remain item was shipped on Dec 20th and the shipping time is 10-25 business days.
As you are our valued customer, we are arranging the full refund of the product cost USD 19.77 to your payment account now.
For Paypal account holders; please allow up to 48 hours for the transaction to appear on your Paypal account.

If you do not have Paypal account, please allow up to 7-14 business days.
When you later receive the package, please accept it as a gift from Dresslily.
Thank you so much for your kind support.
If there are any additional problems or further queries, please feel free to contact us and we will do our very best to assist you.
Best Regards

Dresslily Customer Service
My Response: I chose the shipping I did because it stated 5-12 days and not 10-25 because I would never have ordered it if it had. It was suppose to be a Christmas gift, I ordered December 16th why in the world would I choose 10-25 day shipping if it said 10-25 days. Also... Why should anyone be penalized because YOU did not ship their order together? It was ordered together. Other places do not charge you extra shipping if they are unable to ship entire order from one warehouse? The only company I know that does that is Sears and they tell you up front. I didn't order from them because of that. I ordered a personalized book from England. They processed the whole book using my grandchild's name and I received it about 5 Days Later, so don't use the excuse that every single order is inspected and takes up to 7 days to even ship it. I thank you very much for crediting my PayPal account for this item, however accept responsibility for your horrendous shipping methods and don't blame the customer saying you did everything you were suppose to do and Actually you did your best for them. I see that you have done this to very many people who have done business with your company. I don't think it's possible that we ALL misunderstood your policies. I suggest you change your methods because there are complaints about your company all over the internet and they basically all had the same experience. If I have learned anything from this experience it is to look for reviews of a company you have never done business with... before ordering and not after when it's too late. Again thank you for the credit. ** This may not be the response they expected, however, you go all around the block twice with these people and somehow it comes out being your problem. IF they stated all that shipping info it sure wasn't during check out. Thank you SiteJabber.

I bought 2 swimsuits at the end of the summer. They were to big, so I contacted Dresslily to exchange them. They sent me the following:
Thank you very much for your order with our Dresslily.
We are regret for this issue and wish to take this opportunity to apologize to you.

Here is our return address;
Rebort Zhou
******* Whittier Blvd#168. Whittier, CA, *******, USA

Please note:
1. This is the third party address (customer complaints are not accepted).
2. Please download the attachment and put it in the package, so we can check and contact you when we receive the package.
3. Please send the item back to us using standard flat rate shipping at your normal post office.
4. Please return the item within 7 working days after you receive RMA authorization and return all of the original accessories and remember to use the original packaging if possible.
5. Please inform me of the Tracking Number or the post receipt as soon as you have shipped the item(s) back to us. This will enable us to track the progress of the package return.

Here said "standard flat" so they do not have a tracking number, but I got a receipt (which I tried to upload in their return/exchange page dozens of times in different ways and with different computers and browsers- the upload button doesn't work- I had explained this to them many many times-I even asked for an email address where I can upload the photo with the package and receipt- nothing!)
After 4 months of back and forth, they finally offered me 200 points (just because: "Please kindly understand this is only a commercial gesture as a proof of good will. "haha!) 200 points means nothing!
I'm just wondering who kept my swimsuits, because the US postal service is real good at returning mail/packages if the address cannot be found. Any other company will track the purchase to the client- Especially when I followed all of the requirements- My name, my address, my order Id was on the label on the package and inside too!
They lost me as a custumer and they lost my two daughters in laws and my daughter, plus 2 friends. Just because of a bad return/ exchange system.

Ticket: T*******803
Order Number: L**************

I just wanted to write an update: I was able to resolve this issue with Dresslily. The refunded my money in Dec 20,2016.~ Thank you!