Daphney J.

Apologies for the long post but I need to explain it all.

I made an order of 3 tops in November. Guess when I got them. JANUARY. I kept checking the tracking in info. It was tracked until Dec 10th and then NOTHING. I mean it took a while to get moving but I was looking at it mid December wondering why nothing had happened. W
When I said something about it the lady restated what I had already seen. She even went on to say that there was a shortage of items. But you took my money for it so it wasn't that much of a shortage. So I asked to cancel my order. She then told me it was already shipped so I couldn't cancel. She said I would have to wait till I got the items and then do a refund. This was late December. Ok fine
Next thing I know I get a message that says my order may come to me around late FEBRUARY. EXCUSE ME?! And this is from me ordering in EARLY NOVEMBER. I was starting to get upset now. I ended up getting my 3 tops in mid January. I tried them on. ONLY ONE OF THEM FIT! The other two looked extremely cheap (practically sheer and old material) and after all this I was beyond annoyed. So I told the lady ok I got the items and I for sure want to return 2 of them, can you help me process a refund? This was 1/23. She then told me that they would on 2/16. It took that long just to get a response back. I then got a different rep. She said I would have to send back the items by postal service AT MY OWN EXPENSE. SERIOUSLY?!?! I explained all my frustrations and apparently everything I went through didn't matter. They weren't going to compensate me for the fact that I had to wait for my order for 2 months only to get cheap items that didn't fit. I had already sent my items back. That was on 2/28 and the tracking said they would get it that Tuesday. So the first week of March. I waited for a response from Dresslily saying that they received my items and that they would do a refund. Nope. Why should they? I sent a message yesterday 3/25 saying that I heard nothing so what is the problem and where is my refund? LO AND BEHOLD TODAY 3/26 I GET A MESSAGE. We are processing your refund today and I saw it in my PayPal. Terrible!

This was THE WORST. And before you say that it was coming from far, I ordered items in December from China and Korea and they came BEFORE my Dresslily items. It's a real shame. This was my first time shopping at Dresslily and this was what I had to deal with. I was actually excited about them at first and wanted to make them my go to online store. After this. FORGET IT!