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Kelly L.

Contributor Level

Total Points
84

1 Review by Kelly

  • DressLily

1/28/22

One star is being generous. I've ordered twice. First order the clothes and materials were terrible and fit very awkward. Their ads make the clothes look so good, so they got me a second time. Over a month after I placed this order I noticed the tracking said 'delivered' about a week prior to me checking. I've never seen this package. I reached out via email, phone and live chat. I was asked to be patient and they would get back to me in 7-10 days. Apparently my package was sent back due to address issue. Crazy I've lived here for over 5 years amd have recieved almost ALL packages/mail, my address was exact and complete. The customer service is terrible and VERY hard to understand (sorry). So, over a month later, no answers, package, refund... nothing. Overall, terrible experience. -5 stars

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