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I ordered a cover-up dress in January. According to the tracking website, it arrive in the U.S. about two weeks later and since then, there hasn't been an update. Over two months later, I still have never received my item. I've reached out to customer support (unfortunately there's no phone number, all you can do is send a message on their website) & received no response. I do NOT recommend this company!
Emily N.'s review of DressLily earned 3 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Emily,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply to you in the ticket T170210***99 on Feb 10th. Please kindly log in your account and check it in "My tickets".
The shipping time depends on the shipping method you choose when you place the order.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent a message to you with solutions. Please check it in your account.
We are awaiting your reply there.
Dresslily Customer Support Team