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DressLily

How would you rate DressLily?
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Oklahoma
1 review
1 helpful vote
Follow D W.
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1 shirt ordered over two months ago still has not arrived. According to the website orders take 7-15 days after shipment so it has passed the latest shipment date by almost a month now. Tracking number didn't work and customer service was of no help (that's if you are willing to wait the extended time for a real person to answer the phone of chat online with you).

Date of experience: June 9, 2020
CustomerService R. DressLily Rep
over a year old

Dear Customer,
We are sorry to hear that you haven't received your order yet.
We at dresslily offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: https://www.dresslily.com/m-article-id-39.htm.
For more information about our shipping and insurance policy, please refer to our terms and conditions here: https://www.dresslily.com/m-article-id-36.htm
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.

We look forward to your reply,
Once again we apologize for any inconvenience caused.

Best Regards
Dresslily Customer Service

GB
1 review
1 helpful vote
Follow Dolly E.
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Dress Lily is a brilliant website for anything quirky and cute. The size charts are fairly bang on with how the products fit, sometimes depending on the product as like anywhere can sometimes be a little off, but some like woollen jumpers I'd always advise to go up an extra size just in case as may shrink in the wash. Delivery is pretty good on majority of items getting to you quite quickly and they always get back pretty promptly too if you ever have a query. Very happy and will continue to shop there in future :) - Charlotte Evans

Date of experience: May 15, 2019
CustomerService R. DressLily Rep
over a year old

Dear Dolly E.,

Thank you for taking the time to write your review. We at DressLily really appreciate this.

Best Regards,

DressLily Customer Service Center

California
1 review
5 helpful votes
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Lesson: if it seems too good to be true, it probably is. Packages are arriving in a timely fashion (2 weeks for 1st package), customer service responded quickly/politely to request for tracking numbers, but based on other reviews, I will watch shipping time carefully and file a complaint w/PayPal if necessary. Shirts are true to size. Dress is not even close, and looks like it was sewn by a five-year old. Quality of all items, disappointing. The website says chiffon, but expect polyester. If it says, cotton, expect polyester. If the shirts were made from chiffon, they would look/fit as cute as photos on website (patterns/size are same as in photos except for the not-even-close-to-catalog-photos dress). Sadly, the material is akin to the cheap polyester used in low-cost Halloween costumes. No tags on anything. Poor stitching on the "dress." False advertising at its finest.

Date of experience: March 18, 2015
CustomerService R. DressLily Rep
over a year old

Dear Deanna D.,

Thank you for your valuable feedback.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.

We will email this customer soon and hopefully we could reach an agreement soon.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Canada
1 review
16 helpful votes
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After reading some of the other reviews I was worried about my order arriving at all. Or arriving plus major shipping fees (which would have been my own fault for not researching)
However, my items arrived about a month after ordering, which I expected. (I didn't pay extra for faster shipping or tracking) The bag, newspaper look? Was a bit smaller than what appeared on the web page, but still a good size. I also ordered the red button boots. (Most afraid these would never show) They arrived, they DO fit and for the price, very fair quality.
After all the negative reviews from the site I'm not sure I'd order again, but I'm quite thankful I did get my order and didn't have to pay extra once it arrived.

Date of experience: October 15, 2014
Australia
1 review
11 helpful votes
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Unfortunately the clothes are sized for small Asian women so order a size or 2 up from what you would normally buy. However their customer service officer Judy was awesome when I needed to organise the items to be returned and replaced with a larger size, even contacting during a weekend to help the process proceed quicker.

Date of experience: October 22, 2014
CustomerService R. DressLily Rep
over a year old

Dear Tina M.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize.The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.

Could you please kindly give us your order number so that we can check for you?

We apologize for the inconvenience and we are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Bulgaria
1 review
1 helpful vote
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Order not shipped
December 6, 2017

Okay so first it was up to 3 days, after waiting 5 I wrote to customer support, they said to wait 2 days before contacting them again, I waited 4, contacted them and what happened is they stopped responding, and of course the order is still not shipped. On top of that their 24/7 live chat is not 24/7 at all, it's like 9 to 5 kinda thing, when you open it at let's sat 12 AM it shows this "Welcome to Dresslily.com! We are offline now, please visit us again during our hours of operations". I cannot not recommend it enough.

Date of experience: December 6, 2017
CustomerService R. DressLily Rep
over a year old

Dear Georgi G.,

We are sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page.

Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.

Dresslily Customer Support Team

Canada
1 review
5 helpful votes
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Item still not yet received after longer than expected, the company offered a full refund and told me to keep the item as a gift when it does return. I sent them one e mail, and with in 2 days the money was refunded back into my account.

Date of experience: May 18, 2016
Florida
1 review
5 helpful votes
Follow De M.
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Since my initial review in 9/2015, although they responded on the web page indicating they would correct the mistake, no refund, no further responses. You would do well to stay away from this company. I have never received a refund or the missing item. I have not done business with them since, and they continue to have very unsatisfied customers. Apparently, more people should read reviews before ordering. Their ads pop up on Facebook quite frequently.

Date of experience: September 10, 2015
CustomerService R. DressLily Rep
over a year old

Dear De,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Please check if you have filled the right information when submit the ticket, we have received the message from you have have applied the parcel information, if you have any further concern, please keep communication there.
Thank you again for bringing these matters to our attention.

Best Regards
Dresslily Customer Service

Illinois
1 review
4 helpful votes
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Ridiculous online store!
October 29, 2015

Save your money and go somewhere else! I ordered 2 shirts and only got one. & The one that did come was so flimsy you can see through it! Im not even sure if its the same shirt as I compared it to the one in the picture... & Another thing. Live chat?! Would help if it worked. A telephone number would be great!... Shipping is ridiculous, good 20 days to get this shirt and still haven't received the other one. 30 bucks wasted on junk! Will definitely be spreading the word!

Date of experience: October 29, 2015
CustomerService R. DressLily Rep
over a year old

Dear Ally H.
Thank you so much for bringing the issue to our attention.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you for your continued patience and kind understanding.
Yours sincerely
Dresslily Customer Service

Australia
1 review
1 helpful vote
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SCAM! Buyers Beware
July 10, 2014

This is my second review of this company. Not because I was silly enough to buy from them again but I feel that they're have been a number of 'fake' or 'paid' 5 star ratings for this business which has pushed its star rating back up to 3 stars when really the site should be banned!
Please shoppers don't fall for their fake photos & promises of cheap but quality products. They really are terrible! I think site jabber should look into all the 5 star reviews & make them prove they are real customers of Dresslily.com & not paid reviewers or dummy accounts set up by employees.
I really can't warn you about this business enough you WILL be ripped off & left disappointed.

Date of experience: July 10, 2014
Texas
1 review
3 helpful votes
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Cute But Small
May 25, 2015

DressLily's Clothes are really cute, but they are not American sizes. I have ordered from them twice, both times requesting an extra large. (I can actually wear large and some mediums). The sweater and the dress run very small and I'm sorry to say, poorly made. I'm a bit disappointed with my DressLily experience. Also it takes 2 or more months to receive your order. No receipt or invoice comes with your order. If they want to continue to service the USA, they will need to make their clothing in U.S. sizes and improve the item quality.

Date of experience: May 25, 2015
CustomerService R. DressLily Rep
over a year old

Dear Gilda,

Thank you for your recent review.
We feel sorry for this situation.

The products are made in China so the size is different, for your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
We have checked but found that your order number is invalid, it should begin with the letter L and contain 16 digits.
Would you please check and give us the correct order number? We would like to deal with this issue for you.

Hope to receive from you.

Best Regards
Dresslily Customer Service

Idaho
1 review
0 helpful votes
Follow Gina H.
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I too placed an order on Nov 29. My email confirmation said that it had shipped that day and gave me attacking number, which always shows "as an invalid page". So no tracking. Now I have to wonder if my order was ever actually shipped or if this is a scam to get your money. I made the mistake of paying with paypal because I thought it might be safer than giving a credit card #. But now I have to wonder if they will honor a paypal dispute if item never arrives. They definitely need a new shipper with a valid tracking system. Would not recommend and after reading other reviews of quality of items rec'd, I wish I had never placed this order.

Date of experience: December 7, 2015
CustomerService R. DressLily Rep
over a year old

Dear Gina H.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
The order was shipped out today, your tracking number is **** 87296, you can track it on website: http://new.17track.net/zh-cn
It will take 10-25 working days for delivery.
We hope you get package soon.

Best Regards
Dresslily Customer Service

California
3 reviews
15 helpful votes
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RE: another update... got that one of 2 blouses, and company gave me a FULL REFUND! HAPPY! Next time will purchase w/tracking #! Thanks!

RE: UPDATE... I received one of two blouses ordered today! Took one month and two days to receive it! 3 stars... maybe i'll get the other one! Changed review from 1 to 3 stars... hoping.

Should have read the reviews about this company... i would NEVER have thrown my money away! At least the credit card will refund me... BUT... don't let them steal your MONEY!
Part 2: they contacted me and said we can work on solutions? I clicked on the link... and nothing! There are no solutions, they are trying to look good! Scammers!

Date of experience: April 4, 2017
CustomerService R. DressLily Rep
over a year old

Dear Irene,

We apologize for the inconvenience you have occurred.

We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

In the meantime, we have sent a message to you with solutions. Please check it in your account and reply to us there.

Thank you for your support.

Dresslily Customer Support Team

California
1 review
24 helpful votes
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SHIPPING
October 21, 2016

This is my first time ordering. I just ordered 4 shirts last weekend 10/15. It stated on both, shipping 7-10 days. They sent me a tracking number the next day but there is still no information for that tracking number. Beginning to think this is not a real company. Should I try to cancel order? Any advice will be appreciated.

Date of experience: October 21, 2016
CustomerService R. DressLily Rep
over a year old

Dear Cynthia Y,
Thank you for your recent comment.
We have shipped out your order on 2016-10-16, the estimated time is 7-15 business days.
As it is long distance transport, the packages may be delayed by various factors.
Your case has been taken cared of by our support team and we have offered you solution in the ticket, could you check it and reply to us?
We very much regret for this inconvenience.
Yours sincerely
Dresslily Customer Service

Illinois
1 review
3 helpful votes
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Don't even try!
June 17, 2015

Long shipping ever, in separate deliveries, missing items in each one and when you call or mail customer support about it, they ask about your original package weight photo (like if you keep it from 3 months ago). Items are 3-5 sizes small so xxx large are like medium for US sizes. The clothing looks nice in the web site but unfortunately is bad quality, I should know because the price is the right for that. Don't even try!

Date of experience: June 17, 2015
CustomerService R. DressLily Rep
over a year old

Dear nayeli,

Thank you for taking your time to write this review, we feel sorry for the inconvenience that have caused.

For this issue, please refer to http://support.dresslily.com/

We are willing to help you for any issue, please work with us, and provide us the information for us to check.
Hope to hearing from you.

Best Regards
Dresslily Customer Service

Florida
1 review
4 helpful votes
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Ordered on 12/5/15 and received part of my order 12/23/15. Packing was weird and the material on one was stiff. Still waiting for 4 more items that were Christmas presents for my girls. There tracking info is useless. I emailed them and did get a response quickly telling me it could take 25 business days. Had no idea I ordered from China. Shame on me! Never again.

Date of experience: January 11, 2016
CustomerService R. DressLily Rep
over a year old

Dear Emma,

Thank you for your valuable feedback.

Let me start by apologizing personally for your experience.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us?

Thank you for your support and patience.

Yours sincerely,
Dresslily.com Customer Service

Canada
1 review
4 helpful votes
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Scam scam scam!
January 23, 2015

Scam scam scam! U want to throw your money in the garbage then this site will do it for you. Cheaply made clothing. False advertising. Don't buy anything from here! Most illegitimate shopping site there could be. You might as well buy something from a pop up on ur computer. Zero stars!

Date of experience: January 23, 2015
Wyoming
1 review
12 helpful votes
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Do NOTt shop Dresslily
February 9, 2016

The clothes are crappy. But what did I expect for the price! Their sizes are ridiculous. Nothing to do with reality. Maybe they just pick a number and stick it on a label. And forget about returning it if it doesn't fit. Their customer service is non-existent. Don't bother shopping unless you like throwing away money.

Date of experience: February 9, 2016
CustomerService R. DressLily Rep
over a year old

Dear marjorie a

Thank you for your important feedback and for letting us about your experience with us.

We want to extend our sincere apologies for the problems you have experienced.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.

Best Regards
Dresslily Customer Service

Minnesota
1 review
0 helpful votes
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Remarkable response
July 25, 2017

I had previously rated this company poorly due to a lack of response on a item that was shipped but never arrived. Since then, they have replied in a timely manner, and have re- shipped another shirt, plus refunded my money. I will see now whether or not it arrives, but am impressed with their desire to make it right.

Date of experience: July 24, 2017
CustomerService R. DressLily Rep
over a year old

Dear Bob,

We apologize for the inconvenience you have occurred.

Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.

We have offered solutions to you regarding your order via ticket.
Please log in your account and check it.

Thank you for your cooperation.

Dresslily Customer Support Team

Nevada
2 reviews
13 helpful votes
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My husband initially ordered from this site although I had a lot of doubt and warned him in advance. Surprisingly, the order was shipped (relatively) quickly; but the best news was we were quite happy with the quality. We have since ordered two more times. If you don't expect the speed of Amazon, you might just be pleasantly surprised, too.

Date of experience: February 9, 2017

Overview

DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.

service
899
value
846
shipping
904
returns
605
quality
815
+339