On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
We monitor reviews for authenticity
I PLACED AN ORDER WITH THEN AT THE END OF JANUARY AND STILL HAVE NOT RECIVED IT. WHEN I ASK ABOUT IT ALL I GET IS THAT I ONLY HAVE THESE OPTIONS 1) SITE CREIDT (LIKE I WOULD ORDER FROM THEM AGAIN) 2) REFUND (1/2 OF WHAT I PAID) 3) GET HOLD OF THE SHIPPING COMPANY. THEY DON'T SEEM TO WANT TO HELP OR CARE THAT I DIDN'T GET MY ORDER
THE WORST! I can't believe how rude the, supposedly "24/7 available customer service" is! Just like many of the other victims... er. Uh. I mean customers here, I ordered a couple things from here and a few days later wasn't able to locate a tracking number or even an order number! I contacted the customer service to inquire as to when my order would be shipped and in return I received a rude and b**chy email stating one of the items WAS DISCONTINUED and my options... with statements like this, "You'd better tell us the color and size that you need and we will sort this out for you as soon as possible." THIS ITEM WAS IN STOCK WHEN THEY TOOK MY MONEY! THIS IS FALSE ADVERTISING After reading all these reviews I will NEVER give these crooks another penny of my money. I will be reporting them to the Better Business Bureau and I encourage you all here to do the same!
Dear Hollyberry,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
For more details, we have sent a message to you via ticket. Please kindly log in your account and check it.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I believe this company is someplace is Asia. Unable to contact a person by email, their support center, try and contact someone - IT WILL NOT HAPPEN.
I paid to expedite my merchandise and it came in 17 days. One of the top are damaged. I normally wear a size large, I read a review and that perso THIS IS A VERY BAD ONLINE BUSINESS. N said the clothes run very small. Therefore; I ordered a XX2. It's too small. I plan on going to Facebook and prevent others from ordering from this company and anything else that I can damage Dresslily
Dear Nancy,
Thank you for taking time to write a review.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Please tell us your correct order number to our support center. We will check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
My one item order placed on 2/27/17... never received. One month later. Nothing at all. Checked the website and nothing to date. Really.
Stay away. Fraud.
Dear Noelle,
We are sorry things have taken longer than expected.
Please kindly note that your order was shipped on March 4th.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
I have tried going into support.dresslily.com/ticketreview/ Nothing will come up on my computer. There is no such web site. I have several ticket numbers and I ended up with two order numbers. Still can't find the web site to see my review. The company still will not give a return address for items that need correction. I have changed my Visa, cancelled just in case they try to charge something else to my card. I have also reported this company to our Attorney Generals office and the Better Business Bureau.
Dear Patricia,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
For your issue, we did reply to you in the tickets T170323***50 and T17032***437.
Please kindly check them in your account of "My tickets".
We have sent you a new message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I placed an order on Jan 15th 2017. After tracking the package to customs, where it remained, I contacted Dress Lily only to be told I couldn't ask for a refund until after march 20,2017. March 26th i filled out the forms to receive a refund, only to be told I didn't purchase insurance? What insurance? HORRIBLE experience.
** After this post, I was contacted by Dresslily, I am supposed to get a full refund. I am not holding my breath...
**. I did receive a full refund! Yay!
Dear Heather,
Thank you for bringing this issue to our attention.
We have offered solutions to you via ticket.
Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
Should you have any further queries, please contact our Support Center here:
http://www.dresslily.com/m-article-id-12.htm
We suggest that you purchase the shipping insurance when placing any future orders.
Thank you for your support and understanding.
Best regards,
Dresslily Customer Support Team
Delivery time was 15 days which is well within the quoted 25 days.
Default clothing sizes are not the sizes i'm used to, but they have a helpful size conversion chart so you can figure which size to buy.
If you aren't in a rush and you want to buy interesting cloths at a reasonable price DressLily is good:-)
Oh and my parcel was tracked the wholr time so I could see it moving from place to place on its way here.
I cannot speak to the quality of these items because I have not received them. Very disappointing as i spent the money for expedited shipping so that I would have them for vacation, and now I am out the money and the items for my trip. There was no message sent about delays or compensation for the money I spent on shipping. Very poorly handled. There is an error in my email that I cannot correct under my account, and therefore I cannot even submit a ticket because you can't edit your email through the Ticketing system either. SO FRUSTRATING! I don't mind purchasing internationally when the company gives realistic expectations and handles customer service.
Dear Connie,
Thank you for your feedback.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please log in to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Dresslily Customer Support Team
Just ordered 2 items on the 17th of march, got shipped out the 18th... it's the 25th now and I still have nothing. I really don't want to feel disappointed I felt like this company was a dependable one, I really hope this isn't a fluke.
Dear Biandi,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://www.myib.com/tracking/.
For more details, we have sent a message to you via our ticket center. Please log in your account and check it.
We look forward to hearing from you there.
Best regards,
Dresslily Customer Support Team
Ordered, paid on 2/13/17 and over 5 weeks later and I still have not received the item The sites order tracking system has no information for it, except it says the item shipped on 2/17/17.
Dear Dan,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime, we have contacted you via ticket. Please log in your account and reply to us there.
Best regards,
Dresslily Customer Support Team
Order shipped in two shipments- didn't say that two items I ordered were OUT OF STOCK- sure... just take my money anyways $#*!s. First part gets here... its the size of a giant tent, terrible quality fabric and stretchy... I have written them THREE TIMES asking to return it so I can exchange it. They continue to tell me to wait for the rest of my items and to please "keep the dress, or donate it, or find someone else who needs it" and they will return a small portion if it's cost to me... are you FREAKING KIDDING ME?! Seriously, what is this mess?
Dear Nickee,
Thank you for taking time to write a comment.
All our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
For the dispatch time, we have contacted you about this and you selected to wait for them in the ticket T170312***59 so that we shipped the items to you.
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly log in to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I ordered a cover-up dress in January. According to the tracking website, it arrive in the U.S. about two weeks later and since then, there hasn't been an update. Over two months later, I still have never received my item. I've reached out to customer support (unfortunately there's no phone number, all you can do is send a message on their website) & received no response. I do NOT recommend this company!
Dear Emily,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply to you in the ticket T170210***99 on Feb 10th. Please kindly log in your account and check it in "My tickets".
The shipping time depends on the shipping method you choose when you place the order.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent a message to you with solutions. Please check it in your account.
We are awaiting your reply there.
Dresslily Customer Support Team
You will receive poorly made clothes! You can't get even half your money back.
After a ton of work and following every detail of their return policy, they returned only $60.00 of the $129.00 they owed. However they kept all the returned items! These websites are crooked. Do not spend money here!
Dear Martha,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you.
Dresslily Customer Support Team
Ordered 4 shirts almost 2 months ago. Only got 2 so far. Other 2 are somewhere over in China. The reason I ordered from them is because I was under the impression they were out of the United States per their website info. Reached out to them about the delay beause the 1st 2 shirts came a month after I ordered them and their response? "Wait longer" Seriously? I'm never ordering from them again, How bout dat?
Dear Lauren,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have shipped out your other two items on March 18th. The shipping time is 10-25 business days. Please kindly wait for it.
For more details, we have send an email to you via ticket. Please kindly log in your account and check it.
We look forward to hearing from you there.
Dresslily Customer Support Team
Hi, I live in Portugal. I ordered two bikinis from Dresslily and they are very good quality actually (I got impressed), BUT they took so LONG to arrive. I placed the order in January and they only arrived now in March! Besides that, I wanted to track my order and it would NEVER update. I contacted the support many times and they a bit helpful.
I don't think you should order if you're not patient.
I ordered 3 tops 4 weeks ago, company sent email to say 2 items were dispatched 3 days later. 3rd item to follow. Last week they sent tracking number and I have been able to track it right down to today's delivery. Lovely items, well made and nice fit, I am a size 18 and ordered XXL. Trouble is I'm still waiting to hear about my 3rd item. If I had read reviews beforehand I don't think I would of taken the risk.
If only I could have known about these bad reviews BEFORE I placed my order. I would have NEVER ordered from this company! Please. If you are thinking about ordering? I high suggest you do not.
Dear Elizabeth,
Thank you for your concerns.
We know there are some negative reviews on our page.
Most of them are complaining about orders that are still processing or not received yet.
But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, we offer several shipping methods with different speed.
Please check this link: http://www.dresslily.com/
Please rest assured that we work very hard everyday to improve our quality and our service.
We will keep doing our best for our customers and support them in a open and professional way, via our support center here:
http://www.dresslily.com/m-article-id-12.htm
Regarding your order, we have contacted you with ticket and offered solutions to you.
Please log in your account and check it.
Thank you for your support.
Dresslily Customer Support Team
I orders 2 ladies tops on 3/4/17 paid out of my account that day, but no tops have arrived. Its 3/22/17 Your C. S. phone does not identify the company but left a message anyway. Just want my order before the season is over. Please help. Has it shipped yet?
Dear Customer,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
We have messaged you regarding your case. Please login to your account to reply to us.
Best regards,
Dresslily Customer Support Team
Be aware when you order from DressLily items are shipped from China. It's been a month and mine is still in transit. They are non-responsive to inquiries. I still have not been able to get a response and cannot even get confirmation of an order cancellation. A total scam in my opinion.
Dear Karen,
Thank you for your comment.
All Dresslily products are shipped from China. We have indicated this on our website here
http://www.dresslily.com/m-article-id-36.htm
The shipping time depends on the shipping method you choose when you place the order.
For more details please check: http://www.dresslily.com/m-article-id-39.htm
Unfortunately, for the shipping method you have chosen, there is no international tracking available. However, the shipping time is 10-25 business days. Your package is in transit.
For more details, we have sent a message to you via ticket. Please log in your account and reply to us there.
Thank you.
Dresslily Customer Support Team
I ordered a sweater from this website a month or two ago. I tracked my order about a week ago and it said it was delivered that day, however it was no where to be found, post office had no recollection of a package being delivered. I immediately tried to contact support via their live chat, but it said it was not available at that time. I left a message on their support line and emailed support from my personal email. No response. My account has been charged for an item I will never see. I will not be returning to this website.
Dear Holly,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
As you may check it on this site http://new.17track.net/en, your package has been delivered.
For more details, we have sent a message to you. Please log in your account and check it.
We look forward to hearing from you there.
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear DiAnna,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://webtrack.dhlglobalmail.com/.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team