DressLilyReviews 4,652

I did not receive my order so yes, I am disappointed. I opted to pay for 'expedited postage - $30NZ' so that my order would arrive quickly (having read about the delays with 'free postage'. However, I was told that i live in a 'remote area' so additional postage was needed. This was DHL (the courier company) policy apparently. We live in NZ, in a provincial town; not Outer Mongolia or the South Pole. DHL delivers international mail here without additional cost. I specifically requested my card NOT be charged UNTIL processing confirmed and products at dispatch. I regularly order from the UK and US - often getting FREE postage and there is no problem (and from order to deliver 7-10 days). Dresslily appears to create problems. I now await the refund on my credit card or it will be a call to Mastercard... FRUSTRATING.

I ordered 7 dresses, hoping 1 or 2 might work; every single one of them was constructed wrong. Uneven necklines, bunched material where it was supposed to be smooth, 2 dresses with zippers too short (so even fully open they won't go over the bust or hip measurement for that size, leaving no way to get it on), anatomically impossible measurements (38" bust with only 12" shoulder to shoulder), dresses with busts not even close to the stated measurements for the size. (see pictures) I only asked that they pay the return shipping because the problems were completely their fault. They refused and then agreed and then refused again. I ended up having to pay to ship them back. Their quote, "Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers" is completely false. They take no responsibility for their own mistakes, and won't as long as they get away with it.

I ordered bathing suits in the first week of January 2017. I am still currently waiting for 1 of them. The sizes are completely unpredictable. I order all mediums and some fit like thongs and some are completely saggy. The tops are the same, some are massive some are tiny. The quality of the bathing suits are seriously horrendous. I got 4 bathing suits the first package, 4 the second package, which may I add were 2 months apart and still currently waiting for the last bathing suit. I spent over $150 Canadian, not including all the other ridiculous fees you must pay when you pick them up. Every time I try and live chat (since they are based in China) i get some generic computer response even though there have been different issues I am emailing about. I have probably spent over 20 hours emailing these clowns and for what? To get my $#*!ty quality bathing suit from a scam company that just rips off other designers ideas and makes it in China for a dollar. STAY FAR AWAY! Massive scam company! Seriously its just a huge headache dealing with these dummies. They do not even deserve 1 star

RE: another update... got that one of 2 blouses, and company gave me a FULL REFUND! HAPPY! Next time will purchase w/tracking #! Thanks!

RE: UPDATE... I received one of two blouses ordered today! Took one month and two days to receive it! 3 stars... maybe i'll get the other one! Changed review from 1 to 3 stars... hoping.

Should have read the reviews about this company... i would NEVER have thrown my money away! At least the credit card will refund me... BUT... don't let them steal your MONEY!
Part 2: they contacted me and said we can work on solutions? I clicked on the link... and nothing! There are no solutions, they are trying to look good! Scammers!

I placed my orders before I found all the bad reviews. It made me very skeptical but everything arrived as promised and actually faster than I thought (about 5 weeks). Yes, I got scared when the tracking numbers they provided did not show up on tracking right away. But they eventually did. Packages were delivered in fine shape. My only regret is the sizing. When it says what it will fit - that is a tight fit. If you like a little more "give" go up a size. Overall quality is good. Products are as described. Based on what others had said, I wanted to let people know that I had a great experience. BTW - I received 5 different swimsuits, am waiting for 1 more to arrive and I just ordered again.

I ordered a makeup brush set on December 12,2016. They sent me an email saying it was delivered on December 15,2016. I realize shipments from China can take a long time, so I waited patiently until April 2,2017 to contact their customer service support team. First they responded with: "Unfortunately, you have provided us with the wrong phone number during the checkout, which may be maximum reason to cause loss. Usually there is no compensation in this case.
As a proof of good will, we would like to exceptionally offer 200 points. You can use points as a discount for your future order." (200 points has a value of $3.)
I had NOT provided them with the wrong phone number. And even if i HAD, my phone number would have NO bearing on my package not being delivered.
So, I emailed back and told them that I did not want their points. I wanted either a full refund, or the item resent. Their next response:
"After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially. The shipping company is actually responsible for this loss which is sadly beyond our control. However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
2) Partial refund to your Wallet as store credit.
3) Partial refund to your original payment account. "

So FIRST they blame a phone number issue, and when called out on that nonsense, they change their story and blame it on the delivery service! ALL of their "solutions" involved ME paying being charged MORE!
By the way. This makeup brush set was $6. So all they're willing to do is refund $3 to me. Three dollars. If a company seriously can't pony up SIX DOLLARS to satisfy a paying customer who never received the item they paid for... that really says something about their credibility. It's ridiculous. By giving me their "$3 store credit", they just want me to give them MORE of my money, probably on an item that I'll wait another 4 months to NOT get.
I'm not asking for something for nothing. I'm asking for what I paid for, that's all. It's clear that they're doing all they can to get out of taking any responsibility for goods not delivered, and have no intention on helping anyone but themselves.

Not all items on the site are available, yet they will allow you to place the order AND charge you for it. If you don't immediately notice it, they will not refund you the amount you paid. Also, when not all items ship together and some packages are delayed, they are not willing to refund items that never arrive, but continue to ask you to be patient. Then once the allowable time has passed where they would provide a refund, they indicate it is too late for a refund. VERY bad business practices. Will not use the site again.

What awful reviews and I have to add another. Did not get half of my order. Over two months. No matter what you ask for help with they put it back on you. "Go ask your post office" Huh?! Horrible experience. Unfortunate. I would have been a repeat buyer. They think registered mail is a good thing. In the US it is not and costs us as taxpayers because from China they do not pay for what that service costs here... not to mention that working people can't easily go pick up packages and our Post offices could be some distance from where we are.

I ordered a dress off of this website about 2 weeks ago, I was pleased with how fast it was shipped, considering some of the other reviews said it took months for their stuff. However, I was extremely disappointed because the dress is to big. I now have to go to a seamstress and pay more money to get it to be the right size. I did look at the chart and the size small should have fit me. Other then that, the quality of the dress is great, and I may consider ordering from the website again.

To be honest I think dresslily does a fair job in getting me my orders. I have order countless times and never had a problem with Dresslily. The one time I had a problem with my mail was the Post Office's fault and Dresslily customer support answered quickly and the product eventually got here. A few things to consider before ordering from Dresslily are:

Don't expect fast arrival! They are pretty slow since most products come from china. I had a coat take close to two months to get here.

Don't rely on there tracking so much! It's not the best before it gets into the US. once its in the US you can use the USPS to track it and they are way better in keeping track of the package.

Look at size chart! These are mostly Asian clothes which tend to be much smaller. I usually get and XXL or XL (L to M US Men's). That said there is certain clothes in this site that are too small for me since I'm 6'2 190lbs. So that is why I got all my measurements so I could see if the clothes will fit.

Beware about the quality. I haven't had much problems with this but every once in a while I get crappy quality items. What can you expect though since it is way below retail.

That said if you keep all of those things in mind I feel like you will be satisfied with your purchases!