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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Awful dress! Doesn't look like the way it's on picture. I advise you not to waste your time with DressLily website. I decided to keep a roster on Internet sales so I won't go back to them, ever.
Now they have me running in circles writing and rewriting return forms. I wish I had read the complaints before ordering from this damn company. By the way they are based in China so they're clothes will not fit us American women unless u order 3 sizes up
Dear Elaina,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Please kindly indicate the correct order number to our support center so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
Ok. I received my package after months of waiting. I order a plus size XXL so that I know that i will be able to fit it because the clothes is cut small. NOOOOO! The plus size XXL swim top is a small and the swim bottom is bigXXL. WOW! With these sites you can win so from now on i will not order clothes from here anymore just odd stuff.
Dear ToniCat,
Thank you for your comment.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
You ordered on March 25th and we have shipped it out.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
We have contacted you about your order via ticket. Please kindly check it in your account.
Thank you.
Dresslily Customer Support Team
I never got two of my dresses I ordered and the one I did get it not sized right I wear a 3XL and it fits like a 5XL and is so short is shows my butt.!
Dear Ann-Margaret,
Thank you for your review.
And All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please contact us with your order number and your email address in this link: https://support.dresslily.com/faq/index/index?st=1.
We are awaiting your reply,
Dresslily Customer Support Team
Where the hell is my stuff or my money wtf!? I will be letting my family and friend know about this so they don't order online at dresslily.com and I most importantly I'll be talking to my lawyer about this matter because this is called stealing!
Dear Stephanie,
We regret that you are having delivery issues.
Your order was shipped on April 8th and the shipping time is 7-10 business days.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site http://www.myib.com/tracking/
We have sent an email to you with the details. Please kindly check it in your account.
Thank you.
Dresslily Customer Support Team
I have have really good experience with Dresslily.com... I am a returning customer and each and every time they was able to quickly help me with any issues I had... I really love their products I have gotten from them
I ordered and paid for a top. The top arrived and I do not like it. I have tried several different attempts at contacting the seller for a return and refund. I cannot access "my account" because they state my password is incorrect and do not give me the option to be reminded or change it. I tried emailing and my email was returned. I tried live chat who said they only dealt with pre-orders. They gave me contact details which were not accessible to me. I gather there is a 30 day limit on returns and refunds and am now pretty close to that so imagine they will say I am out of time. So... I am left with a ghastly top and several pounds lighter in my pocket. Very cross indeed and it goes without saying that they are now off my christmas card list.
Dear Caroline,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
They won't honor returns. Been three months and they won't even respond. DO NOT BOTHER WITH THEM! I GUESS i HAVE LOST ABOUT $100 DUE TO NO RESPONSE SINCE FEB. 9TH
Dear Mary,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here:
http://www.dresslily.com/m-article-id-80.htm.
We have offered the return address to you in the ticket T1701****491 and replied to you there.
We also sent an email to you via ticket with more details. Please kindly check it and reply to us there.
Thank you for your cooperation.
Dresslily Customer Support Team
La verdad es de la mejores paginas que he utilizado como plataforma para hacer compras en linea con exelentes precios y productos de calidad y las formas de envio de las mejores y con un costo aseptable totalmente recomendable DRESSLILY
I took a chance and ordered two items from this website: a swim dress and a corset. Both arrived in a little over a week, which shocked me. I thought it would take a little longer and assumed the products shipped from China. Both items fit perfectly and were actually a really high quality. The swim dress fit, was lined and not thin, had padded cups and was cute and unique. I'd compare it to the same quality you would find at Target. The corset was exactly what I wanted for a costume I am working on. It fit great, high quality, and nice fabric. My only advice is to make sure you follow the size charts on each and every product - they're not all the same. Follow the charts and you get things that fit.
-10. I ordered your shower curtain last month, exchanging my hard earned money for your product. You took my money and I have not received my order. Please refund me or send product. I have already contacted PayPal.
Dear Dale,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
I ordered a scarf... It was only $13 but still... the order was placed on DEc 6. By Feb 25th I had not received it and sent them a message. They told me I would have to pay for partial shipping... Are you kidding me right now? So I sent them another not so nice message and they said they would send it to me at no cost... I am still waiting... do not do it. It is a huge scam... If you like inexpensive things... and are willing to wait for it. I order things from WISH.com all the time and while it takes a while to ship I have alwasy received my items.
Dear Patricia,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
If you want to pay for clothes that you wont ever receive and have a horrible time "trying" to get your money back, then by all means order from this place! I wrote them for 2 weeks trying to tell them my package wasn't delivered, They give you the run around and finally i got told well you can pay for shipping again and we will re-send the items you ordered! Im sorry but this is horse sh*t, I'm not paying for shipping twice after i have already paid once and never received my items, or they would give me a store credit! Do what? Why would i want to buy from you again after i haven't received what i bought the first time! Horrible Horrible customer service! DO NOT BUY FROM HERE!
Dear Caitlin,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We are informed that your package was returned to us as it did not be picked up for long time.
There is some shipping fee charged by the shipping company when the items returned.
For more details, we have sent an email to you. Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
I discovered this site about half a year ago, and since then have spent over $1000 on all sorts of neat stuff and clothing. Several orders, so many products, and nothing but joy all around for my spent money. I got everything from shirts, pants, coats, accessories, toys, you name it. Condition? Great. One jacket was dusty, but the other 100 pieces were great. Shipping? Smooth! Packages came in one piece and in good condition. Payment? EASY. PayPal access allows you to purchase everything hassle-free and with the risk-free confidence of any other online retailer. Problems? SADLY ONE. I wanted to refund an item, and the truth is, I got my refund. It took about two days, because I live in Canada and e-mailing the China-based Customer Service team took some time. However, their response was swift, professional, earnest, and effective. They identified my request with speed and handled it with care. I actually was skeptical, but couldn't have been happier afterwards.
Their team is friendly and dedicated to their work, so despite the time distance between us, they expressly worked hard for me to feel satisfied- and that's not something I can say I've experienced with many and most online retailers I've shopped with.
After reading tons of bad reviews, I went ahead and purchased a couple items because the prices are so cheap, that even if my package never arrived or the clothes looked nothing like advertised or fell apart, it would still be a cheap lesson learned the hard way losing minimal funds. Some of the clothes looked so great, I thought it was worth the risk... and it was! I purchased the expedited shipping and my package arrived in 9 business days. Not bad at all for something I thought I might never receive, according to other reviews. The clothes fit amazing! Perfect, actually! Other reviews had mentioned they size small because they're from China but I followed the sizing charts and had no problems. In fact, I appreciate that Dress Lily describes the models stats in the pictures where models are displaying the clothes. Most of the models were 5'9", around 110 pounds and wearing size small. I'm 5'10" and 140 pounds so medium fit me great. They even sell dresses 57" long! That's un heard of for me to find a floor length dress!
The quality of the clothes is now the only thing I will just have to wait and see if they hold up. But even if they don't, what do you expect at these prices? They're so cheap, I could afford to just buy more then.
Over a month and even though I paid for a tracking number, nothing. And no dress. Rip off. Don't waste your money!
Dear Caroline,
Thank you for your comment.
Please kindly note that the shipping time depends on the shipping methods.
For the shipping method you have chosen, the shipping time is 8-15 business days and your order was shipped on April 4th.
For more details, we have sent an email to you. Please check it in your account.
Thank you for your support.
Dresslily Customer Support Team
Half of my order came and half of my order did not come. I emailed them as well as someone else to see if they would answer them instead of me several times. They would not ship the other half of my order. They sent a generic email saying they received our initial email but then never got back to us. I am very disappointed!
Dear Michelle,
Thank you for your review.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We do reply to you in the tickets T170126***23 and E170303***24 on Jan 26th and March 3rd.
Please kindly check them in your account of "My tickets".
For the shirt, we did send it to you on January 11th.
We have sent an email to your account for the details. Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
I order a swimming suit yesterday from dress Lilly and today they my money back. I never asked for a refund? I just wanted the swim suit! I also ordered a blanket from there one time and the bank called me and said they were affiliated with ISIS and cancelled my order.
Dear Katelyn,
Thank you for your feedback.
We are sorry that the payment is handled by the third party and the payment verification fails.
For more details, we have sent a message to you via our ticket center.
Please kindly check it there.
Thank you for your understanding.
Dresslily Customer Support Team
I ordered two dresses on March 20 and i received on April 13. I live in Greece.
Nice package and the dresses better than i expected. Thanks dresslily!
I ordered some items. I am a 38 yr old adult. I ordered XL.
The items fit my 9 year old son. Contacted dressbylily and they refunded me right away... so hats of to them for that.
Their response surprised me... in a good way.
Dear Mic,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sophie,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Many thanks,
Dresslily Customer Support Team