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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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Just received half my order after waiting a month and the tops I ordered are complete crap. One is long sleeve and it's like they sewed more sleeve onto a short sleeve shirt. Wonder how long I'll have to wait for the rest of my crap to come
I had been waiting for a wig for the whole month and hten when I finally rec'd it. It was NOT what I ordered. Whomever was packing that day did not pay attention to detail. Then when I inquired about it. They needed a photo to confirm things. And just a bunch of bull crap to either get my money back or for them to send the right wig. Never again
Dear Taysha,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Dresslily Customer Support Team
They take your money at the time of the order and a month later, you have no product. They have no real phone number and no real customer service. All you get is a fake automatic reply to your email complaints. It's a SCAM.
Dear Beverly,
Thank you for taking the time to give us feedback.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Regarding your issue, we did offer solutions to you in the ticket T17042***638 on April 25th.
Please kindly check it in your account.
We also sent a new ticket to you. Please kindly check it and reply us there.
Thank you.
Dresslily Customer Support Team
Contacted support after not receiving my order and they told me I was out of the time frame for reporting an undelivered item and will not refund me or offer to resend the item. TOTAL SCAM!
Dear Cara,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We offer 3 months warranty for the missing package. Your order was shipped on November of 2016.
Please refer to our policy here http://www.dresslily.com/m-article-id-36.htm
Kindly log in your account and check our emails with more details.
Thank you for your support.
Dresslily Customer Support Team
I ordered a product a week ago. Paid for expedited shipping (to arrive in 2-3 days) and have yet to receive the order. I should NOT of been charged for expedited shipping if the standard delivery is going to be 7-10 days (assuming it will arrive). Every time I would try to check the app for delivery details, it would immediately kick me out of the app. Not a satisfied customer of Dresslily. Very bad first impression!
Dear Danielle,
We appreciate your review.
The shipping time depends on the shipping method. For the shipping method you have chosen, the shipping time is 7-10 business days.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site http://www.myib.com/tracking/
For more details, we have contacted you via ticket. Please check it in your account.
Thank you.
Dresslily Customer Support Team
They were a nightmare to deal with, not sure they even speak english based on their email responses... will NEVER purchase anything from them again.
I received an empty envelope from China, yeah no thanks Dresslily.
Hopefully enough complaints and they will be shut down.
Dear Tricia,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order number to our support center.
We will check it for you.
Thank you for your assistance.
Dresslily Customer Support Team
I ordered a shower curtain on March 10th. Today is April 25th. Still have not received it.
When I reached out to the company they told me to check my shipping info (which is all correct) and to check my post office for the order. I won't be ordering from them again!
Dear Patti,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent an email to you regarding your issue with solutions. Please check it in your account.
Best regards,
Dresslily Customer Support Team
Ticket: T*******904
Order Number: LL**************
Message Type: Wrong size/ Wrong product
Subject: Return entire order
Nothing fit. They took forever to give me a return address which cost me an additional $25.00 and they THEY
REFUSED THE DELIVERY! This is a rip off scam site.
Dear Claude,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
So many compliments on the first shower curtain, I purchased a second. Great service and quality. Hard to find! Makes a statement and is functional, too! Super fast shipping. Super support before the sale. Even better support after the sale. Sent pictures to friends. Nothing but high praise.
Would highly recommend shipping insurance because of the Asian location.
Its been almost 2 months since I ordered 2 shirts and have yet to get them and the only thing I was told is that I didn't pay for the tracking, what kind of crap is that I need my money back and cant seem to get anyone to talk to me. This isn't the 1st time this has happen but it is the second and the worse! I wouldn't even give a star if I didn't have to.
Dear Robin,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered a shirt from this site and it never came. I waited months, and then cancelled my order with them. They kept telling me it was on its way, and that it had been back-ordered. I will never order from a company that ships from China. American-made for me!
Dear Claudia,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We will look forward to your reply.
Dresslily Customer Support Team
I ordered some jeans and it shipped the same day i ordered it(4/4)and it said 8-15 business days. Its past 15 business days and they havent arrived.
Dear Jahmir,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
After I placed my order, I discovered my order was being sent from China. I took a look at the BBB site and realized I likely just threw away my money. Sure enough, never received my order. Their excuse to others for the same issue "should have asked for shipping insurance," etc., falls flat as orders from other companies from China arrived in timely manners. Why ask for insurance on a shirt that totaled roughly $14 after shipping expenses? Because I didn't send a ticket in under after their "3-month" mark, instead of trying to develop good relations with a customer, their attitude is basically, "too bad!" Although I'll attempt to get my money back, still considering this a cheap lesson learned. Fortunately, I paid through PayPal who allows 180 days to dispute this transaction.
Dear Terry,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We will look forward to your reply.
Dresslily Customer Support Team
I had complained that their return policy was terrible and I was still waiting for my refund. They got right back to me and reminded me that they sent a refund to my account in Feb. I checked AGAIN and they were right. I am sorry to have made a unfair and unfriendly review.
Dear Jean,
We are sorry to hear that you were not satisfied with your order.
We always aim to offer our customers the best solutions to their issues in line with our policies. Please see more details on our refund and returns policy here: http://www.dresslily.com/m-article-id-80.htm.
Please check your account and reply to the ticket we have sent you about your issue.
We are always happy to assist you,
Dresslily Customer Support Team
Absolutely love this pillow cover! It took about 4 weeks to get here, but it is even prettier than the picture.
If you want good clothes and affordable prices Dreslilj sure to visit the site.
A variety of interesting clothes, shoes, accessories, jewelry and home whatnot. Choice for all ages and every style. Fast delivery and courteous operators in the Help Center. I love this site and are happy to buy clothes that I like.
I ordered a Large, which I typically wear, and I love this jacket! Super thick and looks just like the picture. Great buy.
I got all my 3 items under 3weeks earlier then what people being say... good quality i just don't check the size and fit guide before i make my order. The shirt run small... XL would have be what i needed instead of M and L
Honestly, I order before I read the other reviews, which then scared me. I felt like nothing was going to arrive, along with sizes being wrong. All this stress and the items for going to be for my wedding which, at the time was just 5 weeks away, you can see why I felt now nervous, scared, and honestly ready for failure.
Just read the feed back on each item description and size chart and you will be fine! My items were received in jyst under 3 weeks and everything was perfect, especially the cost. I'm excited to shop again with the company!
Good quality items for a low price. Items are shipped from China, so you will need to allow plenty of shipping time. I ordered a shirt, 2 sizes larger than normal. I am full busted, so it is a little snug in the bust. Otherwise, the shirt is pretty, but not shiny like the picture. Material is darker and sleeves are a little too long. I'll fit into the shirt once I lose a few pounds.
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ellen,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team