On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
We monitor reviews for authenticity
I ordered March 23,2017 and today is May 2nd they sat the deadline for May 25th. SMH. I am a first time buyer from this company and I am very disappointed. Tried live chat, email, a phone number I found on line and some crap called pissed consumer. What I found strange was the number I called was not in my recent call list as if I never made the call. When I look though my order it say delivered and has a box for you to check that say it was delivered. Why do companies try to take people hard earned money. I have copied all of my emails and will be taking action against this company. They also have the audacity to still send me emails as if I will buy something else.
This is the worst company I only got half my order and then they give me some BS about shipping. Then they have the nerve to offer me 10% off - ha you think im ever shopping with you again. FORGET IT!
Dear Shelby,
Thank you for your comment.
We apologize for the inconvenience you have occurred.
The shipping time depends on the shipping method you have chosen.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
As for your issue, we have offered solutions in the ticket. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team
I ordered a shower curtain for Christmas. It never came, so I contacted dress lily. They never responded until my third attempt! They told me it was to long of a time period to receive a refund. This company is bad new.
Dear Dawn,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
Always look forward to receiving my orders from Dresslily. They always look good on me & always fit perfectly. Thank you Dresslily.
Ordered 4 shirts and 2 pairs of shorts... got everything i ordered but the 4 shirts i ordered all are about a size medium... I ordered 2XL in case of shrinkage but theres not a chance in hell they are 2XL... another rip off place!
Dear Chadd,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
Ordered two mermaid blankets 5 months ago, I finally got one of them and am still waiting on the other. Every time I contact them I get excuses about their shipping times and the last time I spoke with them (which is live chat) they told me I had to deal with the post office directly! I'm SO Furiuos! As much as I needed the item for a gift (months ago)- I just want my money back! DO NOT ORDER FROM THIS COMPANY!
Dear Michelle,
We apologize for the inconvenience you have occurred.
Your remain item was shipped on second package.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent an email to you regarding your issue via our ticket center. Please log in your account and check it.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I ordered several shower curtains to use as backdrops, without any problems except that it took a long time to get to me, approximately 3 weeks. When I went to order
2 more of the shower curtains, I paid for them in full, but only 1 of them got sent to me. When I sent a ticket in to ask why I'd not received the other item, they kept posting the link that said items were delivered. I sent a copy of the shipping list, showing only 1 item was enclosed in shipment. I just want the other item that I've paid for.
Dear Sherry,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent an email to you with more details. Please log in your account and check it.
Thank you.
Dresslily Customer Support Team
I ordered a dress on 2/18/17 and did not receive it until 4/27/17. When it finally arrived, the dress was poorly made and a big disappointment. I have a cloth, bargain shower curtain that is made with better material. I donated the dress to a charity store. Never again!
Dear Mary,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I have ordered from dresslily.com 4 times, and I have received all my orders, none were lost in the mail, none were damaged during shipping. Shipping on 3 of my orders took about 2 months to receive, 1 order was given free expedited shipping which I received in about 2 weeks. If you can plan ahead to order the items you need in advance this is a great site to use, and very affordable! I have gotten many compliments on the items I have purchased from this site and also have yet to meet anyone on the street wearing the same outfit as me.
I ordered two dresses for my daughter and myself in Feb 2017, We received hers but have not received mine and it is almost MAY! I have tried many times to contact them. I got 1 reply but it was not to reviling. All subsequent attempts have been mailfailuredeamons telling me my email was invalid, has anyone else had this problem? And what I read here from some of the Customer Service replies that they have 24/7 support, haha.
Dear Customer,
Thank you so much for your recent order on Dresslily.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
For your issue, we did reply to you in the tickets T17042***465 and T17032***015.
Please kindly check them in your account of "My tickets".
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
Regarding your order, we have resent an email to you. Please check it in your account and reply us there.
Thank you.
Dresslily Customer Support Team
I ordered some things for my girlfriends birthday. Everything seemed good till I checked tracking number. Number they give was no good. I emailed due to no actual phone number to talk to a real person. After getting the same fake number several times I was given a new tracking number and sure enuff it doesn't work either.
Dear Gary,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
Please kindly note that once the package was shipped, it will take several days to update the shipping status online.
For more details, we have sent a message to you via ticket. Please kindly reply to us there.
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered a dress... the price was 11.47 which was deducted from my checking account ~~ then another. 34 was deducted from my checking account. Why is this?
Dear Donna,
Thank you for your review.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
We will not overcharged any order. As for the extra fee, it may be the credit card transaction fee, which was charged by card company.
We kindly suggest you contact your card company about this amount for details.
We have contacted you via ticket about your order. Please log in your account and check it.
We are awaiting your reply.
Dresslily Customer Support Team
I ordered 3 dresses from Dresslily after my sister promptly got hers but it was still a chance i took despite the numerous bad reviews. To my surprised, they shipped out quickly. I ordered on 21 Apr 2017 and received my package on 27 Apr 2017. And i used the free flat rate shipping. It was quite a pleasant surprised as i was prepared to wait a long time based on all the reviews.
One of the dresses were no longer available but they sent me a message with 2 options, i could replace it with another dress of the same value or refund it back to my wallet to use on my next purchase. Overall i'm very pleased. As for the dresses i received, they fit very well and looked great.
Some tips...do not rely on their US/UK/EU sizes stated...it doesn't translate. Instead use their measurements in cm or inches. measure yourself and then compare it against their measurements. I managed to order the right sizes from doing this. So yes, despite being a S/M or UK 8/10...i had to order either L or XL depending on the measurement for individual dresses.
Another tip is to pick items with the tag on it that says "Priority Dispatch". i think it is more likely that you will not face issues with these items.
I ordered a shower curtain that has been in transit for a month now. Of course I contacted the company, which is in reality Kathy Lee Gifford's sweatshop on the island of no returns and got received an email stating, " it's been shipped and we have no control over the mail service but keep those binoculars handy so you'll be ready if and when it comes" signed sweatshop joe. A month and a half later and no order in sight and sweatshop joe has been replaced by thin air. I will never buy from this outfit again.
Dear Nina,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please indicate us your order number to our support center. We will check it for you.
Thank you for your support.
Dresslily Customer Support Team
I order three Items received two can not get no one on the phone can not get a e--mail back i work very hard for my money i really do not order on line but i try this company out and look what happen out of 18.00 dollars. Will never shop on line again!
Dear Delfredia,
Thank you for your comment.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please contact us on our support center with your order number so that we can check it for you.
Thank you for your cooperation.
Dresslily Customer Support Team
Over a month & still didn't get item! Customer Service is horrible, blaming it on "peak season"... it's March/April, NOT peak season. Will not issue a refund!
Dear Barbara,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime we have contacted you via ticket with solutions. Please log in and check it in your account.
We look forward to hearing from you.
Thank you.
Dresslily Customer Support Team
I cant log into my account and my shower curtains haven't arrived yet. I got no updates or nothing. What's going on here? HELP!
Dear Tia,
Thank you for your feedback.
Your order is waiting for payment. We have not received your payment, therefore, it has not been shipped out.
Please kindly log in your account and check it in your account of "My orders"
Please confirm if you have logged in with the correct email address.
For more details, we have send an email to your registered account. Please kindly check it in your account.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I read all the reviews-after I placed order-This is a wonderful company-I had amazing success with the sizes! I am a 2x in the United States-so using there chart I ordered a 4x! People need to understand that when your ordering from a site Read the entire thing! I ordered in March and received today! Quality of the clothing was Amazing-Size was perfect! Their Merchandise in Amazing! Definitely will be ordering again! I myself am one very happy customer! They definitely get a High rating from me! Thank you DressLily! Very happy in New York!
I have ordered a number of items from this concern and had to send a couple back. Refunds were pretty prompt
Dear Cheri,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
Could you please tell us your order number to our support center so that we can check it for you?
Thank you for your cooperation.
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy,
Thank you for your feedback.
Please kindly note that the shipping time depends on the shipping method.
For the shipping method you have chosen, there is no international tracking number available. Therefore, it can not be tracked online.
For more details, we have sent an email to you via ticket with solutions.
Please log in your account and check it.
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team