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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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This website is a complete joke and has to be a scam. I ordered my items in the beginning of April, I understood it was going to take a lengthy time 10-25 days to receive the order but as of today May 10th nothing has been received. I am so disappointed because I was really looking forward to my items. I noticed after I ordered the merchandise the company does not even have a contact number... I'm assuming I know the reason for that (to take your money). I did receive a tracking number and postal tracking stop showing any movement since April 12th, it is now May 10th. There's no way to contact this company, I tried email and live chat, none of the options worked. Will never shop with this company again and will notify all my friends!
I didn't receive the order my order no- LL**************, its been 8 months back till now i did not get it so i kindly suggest customers not to order and waste our valuable money...
Dear Customer,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We offer a 3 months delivery warranty here https://www.dresslily.com/m-article-id-36.htm
We kindly suggest customer contact us about the package within the time frame so that we can confirm it with the shipping agent.
Regarding your issue, we have contacted you via our ticket system with solutions.
Please log in your account and check it.
Thank you.
Dresslily Customer Support Team
ASPETTO IL MIO ORDINE DA PIU DI DUE MESI E ANCORA NON MI E ARRIVATO NULLA.
NON COMPRERO' MAI PIU NULLA E NEMMENO CONSIGLIERO'.
HO SCRITTO MA NON MI HANNO ANCORA RISPOSTO.
NON VOGLIO IL RIMBORSO MA CHE MI VENGA RISPEDITO L'OGGETTO.
Dear Federica,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply you about your orders in the tickets with the solutions. Please check them in your account of "My tickets".
We are awaiting your reply there.
Dresslily Customer Support Team
LL************** not received yet, order placed Mar 5 2017. Please help - refund or send what I ordered. Chatted once, emailed twice. Nothing. Very dissatisfied with service. What can be done?
Australia
Dear Keti,
Thank you for your feedback.
The shipping time depends on the shipping method you choose during check out.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via ticket with solution. Please check it in your account.
Thank you,
Dresslily Customer Support Team
I ordered two shower curtains on 2/27/17 and have only received one. I have sent several tickets and they just keep sending me the same response over and over. I have contacted my post office and was told my package still shows in a processing center in LA. Customer service is awful, I have asked for a refund and I receive the same generic message. DO NOT ORDER FROM DRESSLILY!
Dear Christy,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime, we have offered a solution to you about your package. Please check it in your account.
Best regards,
Dresslily Customer Support Team
I recently wrote a review about my order which i received half and loved it. I received my other half this Saturday and I have to say I'm truly impressed with the items that I have purchased and their sizes I was having issues with my other tracking number and dresslily contacted me and updated it. Customer service was awesome I will definitely be ordering from them again.
Dear Mandi,
We regret that you are having delivery issues.
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
You may then check the status of your item on this site: http://new.17track.net/en.
Regarding your package, we have sent the tracking information to you via our ticket system.
Please kindly log in your account and check it there.
If you have any more questions about your order status please contact us via our Support Center.
Best regards,
Dresslily Customer Support Team
Ordered 3 shirts in size XXL (I normally wear L-XL, I'm 6'2" 200 lbs). The items that arrived are sized for a small Asian girl. No joke. Shirt bottom comes up above my belly button on one of them. Complete waste of time and money.
Dear Robert,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply,
Dresslily Customer Support Team
I ordered a shirt Jan. 10th 2017. Didn't get it... Paid for it but didn't get it... Sent emails and still no shirt. I'll never order from them again.
Dear Cathy,
We appreciate your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We offer a 3 months warranty for the delivery issue.
For more details, please check it here http://www.dresslily.com/m-article-id-36.htm
We kindly suggest customer contact us within the time frame so that we can check the package with the shipping company timely.
Regarding your issue, we have offered solutions to you via ticket. Please check it in your account.
Thank you for your understanding.
Dresslily Customer Support Team
I've only ordered one dress from dresslily, but I did receive it, it did look exactly like the photo and the material was a lot higher quality than I actually expected for an $11 dress. I read the bad reviews about dresslily before ordering, but since there were some good reviews, I figured I'd take my chances for such a cheap dress and I'm happy I did. I am scared of ordering again, just based on how many bad reviews they have. But based on the one time I used that website, I had a really good experience.
My mother in law bought 3 dresses for me here and one of them is good. The others are ok but i wont wear them because they are NOT EVEN quality. At one point on the breast/ chest line it looks like they CUT IT WRONG AND IMPROVISED by sewing a triangle of material there... Ummm? And the buttons are sewed just as tacky as it seems, OVER the triangle mess up AND it doesnt end there! Oh no... then they switch sides after the waistline and continue sewing buttons down the OTHER side of the seam? Thats just one dress! The 2nd "dress" in question had uneven breasts? Seriously, you get what you pay for here. At least they came in the right colors lol. I couldnt tell my mother in law they sucked so there they in my closet never worn.
Dear Amy,
We are sorry your order has not met your expectations.
Dresslily provides very accurate product descriptions on all of our product pages.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please indicate your order number to our support center here
http://www.dresslily.com/m-article-id-12.htm
We will solve it for you.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered a cute bathmat on March 25,2017 and was told it would be 15-30 days to get here. After 30 days, I contacted them. First, I was ignored, so I had to contact them again days later. The next time, they sent me a message saying that it takes a long time to ship, check my post office, etc. and to contact them AGAIN by May 6,2017 if it still was not here -- as if that should be my job. So, on May 6th, I contacted them about it, and they told me that the package was not found, there are none left to ship me (which is not true seeing that I have the option to buy the same one on their website). I demanded a full refund and plan to never shop here again. Such a frustrating waste of time!
Dear Jonelle,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
For the shipping method you have chosen, there is no tracking number available.
We have full refunded you for your order. Please check it in your account.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
I ordered back in Jan. 2017 - I still have not received my items. I've contacted them several times - most they don't respond and when the do it's we can't track it once it arrives in the US.
Dear Flo,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did replied to you in the tickets.
Please kindly check them in your account of "My tickets".
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
Regarding your order, we have full refunded to you on April 14th. Please check the amount on your account.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
This is a sneaky company. There website makes you think you are doing business with a US based company buy they are in China. So anything you buy will come in one to two months.
Dear Howard,
We appreciate your review.
Please kindly note that we ship all the items from China, where we are located.
We have indicated in our website here http://www.dresslily.com/m-article-id-36.htm
We offered varies shipping methods with different shipping time during check out.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available and the shipping time is 10-25 business days. However, please rest assured that the estimated delivery time for your package is still valid.
We have contacted you via ticket. Please kindly check it in your account.
Thank you.
Dresslily Customer Support Team
They stole my money, and are selling items they DO NOT HAVE! This was my first, and last time to ever order anything online. I'm legit upset, I worked my $#*! off for that money. I would have been better off throwing it in the trash.
Dear Ashly,
We appreciate your comment.
We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.dresslily.com/
With our registered and expedited post, we offer our customers a tracking number. You can use this to track the status and whereabouts of your items online.
We have sent you a tracking number to your account. Please login to check your ticket and find the tracking number.
As for your order, we have sent an email to you via our ticket center. Please log in your account and check it or contact us on our support center here http://www.dresslily.com/m-article-id-12.htm
Thank you for your understanding.
Dresslily Customer Support Team
I order maybe 15 times I love this web all products so good and quality also awesome all collages and service so good every one friendly and delivery on time
Chances are, if you are shopping here, you are doing so for an event. Get ready to get screwed. I ordered a size 2 NAVY dress for a wedding i am officiating. The bride was very clear, i am wearing NAVY. Not royal blue. I was sent a size 2 ROYAL BLUE dress. You know, NAVY is the blue that you look at and say, "is that black? No, it's blue". That's navy. They were completely unwilling to work with me toward a solution other than 10% discount on their stuff... seriously? Anyone want a size 2 royal blue dress?
Dear Caryn,
We are sorry that you were not satisfied with your order.
Dresslily provides very accurate product descriptions on all of our product pages.
Please indicate your order number with this complain title to our support center. We will check it for you.
Many thanks,
Dresslily Customer Support Team
This company is horrible, i order this dress and i never got it because this dam company put the wrong zip code on the package so the mailman sent it back to them, i thought it was my mistake so i looked at my account and my information is all correct, the company emailed me saying because its my fault there should be no compensation in my case, i did send them proof that its not my fault that i do go the right info for the shipping address but they do not wanna help me, i needed this dress no later then may 24th for a graduation and they wont even send me other dress asap and because of there screw up i get no refund and no dress for the graduation, i will never be ordering from this company again
Dear Ashley,
Thank you for your feedback.
Please kindly note that we will not change customer shipping address without customer's permission.
We kindly suggest customer to put the correct address and check again before submitting.
For your issue, we have offered solutions to you in the ticket. Please log in your account and check it.
Thank you for your cooperation.
Dresslily Customer Support Team
I ordered two orders from Dress Lilly within one day. There is no indication as to where my things are in the mail and only a small portion of my order has been shipped. I go on a cruise in 19 days and based on these reviews I may not receive my items in time or they may not fit. I have called and no one has answered the phone. I guess If these reviews are any indication I am going to have to fight to get my money back. I should have checked it out.
Dear Leonora,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Regarding your issue, we have sent an email to you. Please check it in your account.
We are awaiting your reply there.
Dresslily Customer Support Team
I ordered 3 items. I got two of the items, but never the third. There is NO way to find out what happened to the third. Can't ask them, cannot track from the # they gave me. What a scam!
Dear Ellynn,
Thank you for your review.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
If you have any further inquiries please contact our Support Center with your order number.
We hope to hear from you soon,
Dresslily Customer Support Team
My daughter has not received her order that I purchased for her from march 9th bad company to order from.
Dear Joanne,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime, we have sent an email to you via our ticket system.
Please kindly reply us there.
Best regards,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dallas,
Thank you for your feedback.
The shipping time depends on the shipping method.
For the shipping method you have chosen, there is no tracking number available. The shipping time is 10-25 business days. Please rest assured that it is in transit.
For more details, we have sent an email to you.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Contact us at https://www.dresslily.com/m-article-id-12.htm
Thank you for your understanding.
Dresslily Customer Support Team