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Terry N.

Contributor Level

Total Points
81

1 Review by Terry

  • DressLily

4/25/17

After I placed my order, I discovered my order was being sent from China. I took a look at the BBB site and realized I likely just threw away my money. Sure enough, never received my order. Their excuse to others for the same issue "should have asked for shipping insurance," etc., falls flat as orders from other companies from China arrived in timely manners. Why ask for insurance on a shirt that totaled roughly $14 after shipping expenses? Because I didn't send a ticket in under after their "3-month" mark, instead of trying to develop good relations with a customer, their attitude is basically, "too bad!" Although I'll attempt to get my money back, still considering this a cheap lesson learned. Fortunately, I paid through PayPal who allows 180 days to dispute this transaction.

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CustomerService R. – DressLily Rep

Dear Terry,

Thank you for your feedback.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out.

See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.

We have offered you a solution via ticket. Please kindly reply to us there.

We will look forward to your reply.
Dresslily Customer Support Team

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