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Nancy M.

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2 Reviews by Nancy

Shari Berries

  • Shari Berries

“Customer service is terrible”
5/8/17

I placed an order and did not check the block for "guarantee delivery". When I received my confirmation #, I noticed a $9.99 extra fee. I immediately called them, 20 minutes later I still had no answer as to why I was charged the $9.99 when I didn't check the guarantee delivery block. I finally got so aggravated - I asked them to cancel my order, that took another 10 minutes. The customer service rep kept putting me on hold. Never again will I deal with them.

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DressLily

  • DressLily

“TERRIBLE - TERRIBLE - TERRIBLE”
3/30/17

I believe this company is someplace is Asia. Unable to contact a person by email, their support center, try and contact someone - IT WILL NOT HAPPEN.
I paid to expedite my merchandise and it came in 17 days. One of the top are damaged. I normally wear a size large, I read a review and that perso THIS IS A VERY BAD ONLINE BUSINESS. N said the clothes run very small. Therefore; I ordered a XX2. It's too small. I plan on going to Facebook and prevent others from ordering from this company and anything else that I can damage Dresslily

* DressLily attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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CustomerService R. – DressLily Rep

Dear Nancy,

Thank you for taking time to write a review.

Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.

We regret to hear that you are having sizing issues.

On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size.

Please tell us your correct order number to our support center. We will check it for you.

Thank you for your cooperation.

Dresslily Customer Support Team

Nancy Has Earned 6 Votes

Nancy M.'s review of Shari Berries earned a Very Helpful vote

Nancy M.'s review of DressLily earned 5 Very Helpful votes

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