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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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I ordered a deer shower curtain on January 17th. It is now March 20th and still now shower curtain. Also no response to my emails. What kind of company is this any way?
This is the worst company to deal with. Ordered ( Oct 2016) two pieces got one. I have contacted the company twice every month. They indicated they do not have control over the shipping because it comes from China. WTF
Dear Chris,
We are sorry things have taken longer than expected.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
Please contact us on our support center with your order number so that we can check it for you.
Best regards,
Dresslily Customer Support Team
They are very very terrible. The shipping takes forever and quality on the clothes is beyond poor. They don't even deserve 1 star. STAY AWAY!
Dear Stacy,
Thank you for your feedback.
The shipping time depends on the shipping method.
For the shipping method you have chosen, the shipping time is 10-25 business days. Your order was shipped on February 22nd and it was delivered on March 8th. It is in the normal shipping.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I ordered a shirt early December. They said it could take up to 25 business days. They showed me a tracking document indicating it arrived in the states on Jan 29th. Here we are mid March, no package. They claim it could take up to March 29th. I guess they are walking it from port to michigan.
Dear Jim,
We regret that you are having delivery issues.
However, we noticed that your order has been delivered on January 3rd and you also said that you have received it on January 8th.
We also have arranged the reshipment to you for the size issue.
Please kindly log in your account and check it.
Thank you for your support.
Dresslily Customer Support Team
I never received half of the order, unresponsive customer service, both by e-mail and attempted live chat, cutting my loss and NEVER ordering from them again. I would recommend the same to anyone.
Dear Lyle,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply to you in the tickets T170127***31, E170317***63 on Feb 5th and March 18th.
Please kindly log in your account and check them in "My tickets".
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Ordered 2 shirts on Jan 8th. Waited until March to see where they were and were told to wait a little longer. Now it is March 15th and the tracking on it last showed it at customs (about a month ago). After contacting the company to see what was going on. They said we had no proof the shirts did not show up and that we should have paid for special tracking on it. Still no shirts.
Update: Since posting this I have been contacted and received a full refund. Customer service was very polite and helpful. NOT A SCAM. Still no shirts, but feeling better about it :)
I think most Americans are too used to (or spoiled by) 2 day shipping a-la-Amazon. Thus they are not aware that to ship from China commonly takes a long time. Yes, an order can take 2 or even 3 months. It's not shipped fast; it has to go overseas via ship to Central America, then flown into Florida and shipped by mail to your home. My business ships product to Asian nations regularly and this is commonly accepted to and from China. It's not the big deal most spoiled people are making it here (though there may be some valid complaints I do not believe the ones complaining about slow shipping are valid).
That said my wife ordered a dress and yes, it took almost 10 weeks to arrive, but we expected that so, no big deal. When it arrived it fit perfectly, and was actually very well made. There are no threads hanging, the color has been fine even through washing.
If we had any complaints it would be that the washing instructions were in Chinese and poorly translated to English. Not a big deal. Wash in cold and air dry, apparently.
And yes, we ordered from them again. No issues. Just remember, you're ordering from China, not Colorado or something close & easy.
I ordered on Feb 16,2017 and paid extra for shipping to be faster and it is now March 10th and no order! After phone calls and emails, the only response was that all 3 items I ordered on backorder. Then called and both numbers did not work.
Dresslily company will be out of business soon because Americans do not put up with kind of business practices. This a scam and it is going down!
I expect an immediate response before I file complaints with PayPal, my credit card company, and Facebook for false advertising.My niece is a lawyer and she is willing to take this on!
Dear Alice,
We are sorry things have taken longer than expected.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Read all stories posted here about missing-never received orders, and that's mine too. Yeah, sure, they will expediently tell you that in order "to help you" they can reimburse 50% (after they pocketed your other 50%) Just don't buy from them.
Dear Josete,
We appreciate your feedback.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
After I made a review on this site, I got my full refund like requested. Refund was fast. Unlike anything else with the company. I appreciate them refunding my money, but I don't think I will order anything else in the future from them.
Dear Crissy,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
For your order, we have offered solutions to your accordingly. Please kindly log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
Time share exit team, Reed Hein, were advertised via radio ad, to help individuals be released from their timeshare. We were contacted, the sales rep told us to discontinue paying maintenance fees, and no communication. We paid them via check 4,935 right there and then. They told us it would not reflect credit, and be done in a timely manner, this was bk in March 2016. At first we recieved updates, then stop, no updates, no communications at all. We waited and waited, then they turned our acct over to one of their attorneys, who also never contacted us, or returned calls. Then we decided to run credit report, and low and behold, foreclosure in big red lettering. They never told us anything, never called us. I called, and listen to this, they said they got us out of our time share when it foreclosed, something we could have done ourselves and not pay almost 5,000, to a business that did nothing. I have requested my funds returned. I faxed them my credit report, which they didn't even know anything about, or the lawyer, and I paid these people 4,935! I demanded my fees refunded bk to me, and they keep stalling me, telling me to call bk in two weeks, have to discuss with my team member, I call bk, and still need to talk to team, I have called them numerous times, to no avail. I now, have filed a complaint with BBB. We are trying to get our fees returned, and will not quit, or stop trying, since we feels deceived and lied to. My caution to anyone, Do Not, deal with Time Share Exit Team, Reed Hein, out of Lynnwood WA. The way they make their money, is letting the timeshare go into foreclosure, or some timeshares,, making people pay more money to get out.
My order was "lost in shipping" and they said since I didn't buy insurance they weren't responsible for my loss. They gave me 3 options: re-purchase the item at 50% off, partial refund as store credit or even smaller partial refund to PayPal, which is all ridiculous b/c when my order from the other Hasan company, Twinkledeals, was lost, they refunded me the whole cost plus store credit! I'm a returning customer and already had another order lost. I should have learned my lesson the first time!
P.S. After posting a negative review & hounding them, they did give me my money back in full. Who needs the hassle?
Dear Beth,
Thank you for bringing this issue to our attention.
Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
For your order, we have offered a solution to you accordingly. Please kindly log in your account and check it.
We are always happy to assist you,
Dresslily Customer Support Team
UPDATE: Since writing the following and disputing the charge with my credit card company, I was contacted by Dresslilly and told they refunded my full purchase price. While I appreciate that, it doesn't seem that would have happened had I not been persistent.
I placed an order for a clothing item on December 8th, and didn't get notification that it shipped out until January 3rd. I never received the item. I contacted customer support a few times. To be fair, they responded quickly each time. But they told me the shipping time would "expire" on March 4th. When I contacted them again after that date customer service told me I should have purchased shipping insurance, and only offered to reimburse only half of the cost.
Dear Cindy,
Thank you for your comment.
Please kindly note that each item has the dispatch time, which we have indicated on our product page. The shipping time depends on the shipping method you have chosen during check out. Unfortunately, for the shipping method you have chosen, there is no tracking number and the standard shipping time is 10-25 business days.
Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
For your order, we have offered a solution to you accordingly. Please kindly log in your account and check it.
Thank you.
Dresslily Customer Support Team
I have been watching this furniture for a couple of months and the prices remained stable and had discounts on holidays. I made my purchase with the assistance of the online chat and it was very easy and the Sales Support staff was excellent. I can't wait to receive my furniture.
I made one order at the end of the last year. The delivery time was a bit longer but the dress came just in time for the Holidays. I contacted the service center about the delivery and they ware very polite and in short time pass me all the info that I needed.
The dress is super cute and fits me perfectly which is amazing for first order.
Just in a few weeks I made a new order and can't wait to receive it!
I get a lot of bang for my buck from DressLilly. The quality isn't cheap but the prices are and for such cute, well-fitting items, i love that!
"Thought I would try this online place and see how their products and service was like. I placed y small order and found it all so easy to do. A couple of weeks later my parcel arrived and everything was as discribed. Fantastic"
I ordered swim wear one was the right size the other had the right size label but was too sizes smaller and no return label. The address is China therefore the postage to return it is more than the item ordered. Not good
Dear Olive,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent a message to you with solutions in our ticket system. Please kindly log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team
I've had a fairly poor experience since my order never arrived. First of all, after 1 month, I was told that one of the 2 shirts that I ordered is not available, so they were going to offer me store credit. I requested a refund of that money instead. Then, after nearly 2 months, I emailed to find out where my order was. They said I can't claim that there's a problem until it has been over 60 days. I contacted again after 60 days and no arrival, and they again tried to refund money for store credit. I requested a refund to my credit card. I found out that they did finally refund my money, though I never received an email notification that they responded to me, so I didn't see that they did. After a complaint filed on here, they did respond and apologized and offered a points into my account. With this, my opinion has improved that at least they did refund my money and responded to my poor experience. I am still disappointed that it had to take so long (60 days is a long time to even ship across the country), but mistakes do happen and mail gets lost. I may give them another shot.
Dear Jessica,
Thank you for your feedback.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did refund in full to your original payment account as your request on Dec 2nd and Jan 14th. We replied to you in the ticket AT161125***21 and we received your response on Feb 13th in that ticket.
Please kindly log in your account and check it.
For more details, we have also sent a new ticket to you.
We are awaiting your reply there.
Dresslily Customer Support Team
Never Again! I ordered back on Jan 7th said it was shipped that's the last I heard from them. The tracking said it was in United States Ja18th, but that's the last I've heard from them it is now March 3rd.
Dear Carla,
Thank you for your message.
Please kindly note that the shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
We have sent a message to you with solutions. Please kindly log in your account and check it.
Thank you for your cooperation.
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Joyce,
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
We did reply to you in the ticket T170313***51 on March 13th. Please kindly log in your account and check it in "My tickets".
The shipping time depends on the shipping method you choose when you place the order.
For more details please check: http://www.dresslily.com/m-article-id-39.htm
We have sent a message to you via our ticket center with solutions. Please log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team