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DressLily Reviews Summary
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 9th among Discount Clothing sites.
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DressLily responed to my first review. They stated they had sent me a message by their ticket system and they were waiting a response from me. There was no message! There is no way to contact this company. There is no record that I even ordered anything from them. The only thing this company responds to, are these reviews. They have to keep defending themselves and making excuses why orders are not being shipped. They do this, so new customers will continue to order and they continue to make the money! I am still waiting for the rest of my order.
It's already my 6th order on Dresslily and I'm totally satisfied with it. Only on of those six orders was running late but after contacting the (very kind) customer service the problem was fixed right away and my order arrived shortly after.
I don't understand why people are complaining about long shipping times - that's why it's free! You can always choose a faster shipping way if you are willing to pay for it as on every other side.
The products I ordered were mainly accessories (no clothes so far) and totally worth the price. You get what you can expect for the price!
I have now purchased 3 items from Dresslily and I have been totally satisfied with each of the products purchased. Customer service was excellent and the time it took to get replies when i asked a question was fast. Each of the items purchased were excellently made and very good quality. I will be definitely buying from them again.
I emailed them asking about dresses I ordered for a special event wanting to cancel the remaining 3 that have not been shipped, and never got a response via email or Facebook. But after reading the reviews I can see now that they are not very professional and I'm starting to understand that I may not be getting these items for months or maybe at all. I ordered my goods February 11th 2017 and the event is in a week. I don't have any of my dresses and again 3 of them are not even mailed. So since I know your going to ignore my request for a refund, can you at least tell me when the last 3 dresses will be mailed or if I can change the dresses to something that you can ship sooner.
Dear Ariel,
We are sorry sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We do reply to you in the ticket T170218***58 on Feb 18th.
We have also sent a new email to you in our ticket system.
Please kindly log in your account and check them in "My tickets".
We are awaiting your reply there.
Dresslily Customer Support Team
DO NOT SHOP WITH DRESSLILY unless you have money to throw away. I do not.
I stupidly spent $25 on two orders back in November of 2016 that I will never receive. On the bright side, I paid through PayPal so I got a refund on my first order, but the second order is still being reviewed by PayPal and I will have to wait until March 15 for a decision. Hopefully, it will follow the first order and I'll get a refund for that one, too. No wonder the prices are so low. Most people probably wouldn't bother following up. Just think of how much DressLily gets away with!
Dear Cheryl,
Thank you for your comment.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply.
Dresslily Customer Support Team
I have never order something with such horrible customer service and with so many people not getting their items they payed for.
Telling people when they complain about not receiving an item that they paid for to
"Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free."
Is insane. Something is wrong with this company that they "lose" so many shipments and demand you pay extra for insurance on a shirt! An expensive item like electronics is understandable because they can break during shipment, but clothing!?
This all seems very fishy to me. I love their clothing and i had a list of many more shirts i was going to get but if i can't even get one shirt, i'm not wasting my time or money or heart ache at losing my hard earn money over a careless company like Dresslily.
Dear Michelle,
Thank you for bringing this issue to our attention.
Customers are strongly advised to purchase the shipping insurance during the checkout for a smooth delivery.
We ship all orders in good faith and DressLily will not be held responsible for any orders that not are not insured.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
For your issue, we have contacted you in our ticket system with solutions.
Please kindly log in your account and check it.
We look forward to your reply.
Best regards,
Dresslily Support Center
I bought 2 dresses and 2 blouses and I'm full in love with them. They look exactly like the picture showed in the website and fit me very well. The most amazing thing was that my order arrived in a short period of time.
They have terrible customer service! Their sizing chart is completely off. All of their clothing runs very small. Good luck trying to return something, no matter what the reason. I have asked them 6 times for their return address and I still don't have it. And they make you pay for the return shipping. I think they must be based in China, very poor English in their emails. I will never order from them again. Buyers beware!
Dear Cindy,
We are sorry to hear that you are experiencing the sizing issue.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We did provide the return address to you in the tickets E170223***97, AT170223***41, E170225***00 on Feb 25th.
Please kindly log in your account and check them in "My tickets".
We also have sent a new message to you via ticket. Please kindly check it in your account and reply to us there.
Thank you for your cooperation.
Dresslily Customer Support Team
My order was done on 11/22. My bank account was charged on 11/24 and supposedly the item was shipped out on 11/24 according to my account records. I never received the item and customer service is horrible - not getting ahold of anyone and no refund. It is now 2/24. Bottom line: I have never ordered from this company before this incident and I never will again. Don't get scammed. The company is based in China if that tells you anything. This was supposed to be a Christmas gift. Avoid this company!
Dear Margaret,
Thank you for your review.
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Well, as with almost every bad review I've read, my issue was also with not purchasing the shipping insurance. (order never arrived, shipping from china, yada yada yada) So, if so many people have so many issues with NEVER receiving orders, and dresslily is only refunding HALF of the order price of ALL these people, imagine how much money they're making off of "shipped" orders, that magically, just NEVER arrive anywhere? I'm sure that DressLily will respond to this negative rating and remind me that I did not purchase the shipping insurance, which is fine. (honestly, I don't even remember it being an option when I checked out, so they couldn't have made that big of a deal about making sure I knew it was offered, and what the consequences would be if I didn't get it!) There is ZERO thought put into the people responding to you. The only thing they use are form letters. I guess when you have probably 100's of complaint emails you have to respond to everyday, form letters are just easier.
Dear Katie,
Thank you for bringing this issue to our attention.
Please kindly note that we have offered a solution to you in the ticket.
Kindly log in your account and check it.
Kindly see our terms and conditions here: http://www.dresslily.com/m-article-id-83.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
Should you have any further queries, please contact our Support Center.
We suggest that you purchase the shipping insurance when placing any future orders.
Thank you for your support and understanding.
Best regards,
Dresslily Support Center
Everything I ordered was so small it was ridiculous. When I order an xtra large I expect a US extra large not an Asian xtra large which would never fit me. Seller should disclose that merchandise is in Asian sizes so that the buyer can make the necessary adjustments or decisions
Dear Johanna,
Thank you for taking time to leave a review.
Please kindly note that we have a size chart on each product page.
We kindly ask customer to check it and compare to your own size before ordering.
Regarding your issue, we have sent a ticket to you on our support center with solutions.
Please kindly check it and reply to us there.
We are awaiting your reply.
Best regards,
Dresslily Customer Support Team
THE SIZES ARE ALL WRONG AND THEY WON'T REFUND YOU'RE MONEY! DON'T DO IT! THEY SAID THEY SENT MY ORDER IN TWO SHIPMENTS... ONLY GO ONE AND TWO SIZES TOO SMALL. THEY WON'T REFUND MY MONEY!
Dear Peg,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
We have sent you a message via our Support Center. Please kindly login to your account and reply to us there.
We look forward to your reply.
Dresslily Customer Support Team
Wow I am glad I got to this website before I ordered I was so happy when I saw cheap prices but thanks to this website now I know. Thanks :)
Dear Kate,
Thank you for your concerns.
We know there are some negative reviews on our page.
Most of them are complaining about orders that are still processing or not received yet.
But please note, we are a wholesaler. Normally we purchase after you make order and this is why need time to process orders and complete a QC check before shipping to you.
As for delivery complaints, we offer several shipping methods with different speed.
Please check this link: http://www.dresslily.com/
Please rest assured that we work very hard everyday to improve our quality and our service.
We will keep doing our best for our customers and support them in a open and professional way, via our support center here: http://www.dresslily.com/m-article-id-12.htm
Thank you for you support and understanding.
Please feel free to contact us if you have any questions.
Dresslily Customer Support Team
I ordered various items in November 2016. Two turned up but eight didn't arrive and website confirms not in transit. Yet Dresslily will not respond to email and have not updated items as in transit. AVOID at all cost no matter how tempted.
Dear Jackie,
Thank you for your message.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
The shipping time depends on the shipping method.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Dress Lily is a scam! I ordered my dresses two weeks ago and spent a lot of money and they don't even have the decency to email me back! I will not be ordering from Dress Lily again and I want my refund! If they don't get back to me I'll have to file a complaint with PayPal!
Dear Maddie,
Thank you for your feedback.
Please note that we are a proper registered company that has been run many years. We Dresslily are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.dresslily.com/
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
We did reply to you in the ticket T17021***444 on Feb 16th.
We have also sent a new message to you via ticket.
Please kindly log in your account and check them in "My tickets".
We are awaiting your reply there.
Best regards,
Dresslily Customer Support Team
I have emailed & "unsubscribed" to this website at least 8 times over the past 2 months & the invasive emails continue. I never ordered from them as they are affiliated with Trendsgal & have the same problem. DO NOT SUBSCRIBE!
Dear Cindy,
We appreciate your review.
Dresslily is not affiliated with any other companies or websites. Please note that we do sell wholesale items and that other websites may carry similar stock to us.
Regarding the unsubscribe issue, please tell us your email address to our support center. We will handle it for you.
Thank you for your support.
Dresslily Customer Support Team
Ordered on 12-1-16. Shipped on 12-13-16 & received at US Customs on 12-22-16. Package opened & then gone from radar. Wonder who is wearing it because it isn't ME! Contacted Customer Service on several occasions and told to be patient. It is now two and a half MONTHS since I ordered & still no package. I have asked for a refund. Buyer Beware. Do not order from this company.
Dear Karen,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. Usually with this service, the shipping time is between 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
Order never arrived. Since I did not pay their blackmail insurance they will not refund or resend the order. Was ordered for a Christmas gift. They would not even consider it lost till Feb 20th. I will never order from them again. Wish I had checked here first.
Update: Dress Lilly did refund my my full purchases amount after this review, but they have not changed their policy requiring you to buy insurance or you have no recourse if it does not arrive. I can order the same thing from Aliexpress.com and I am guaranteed delivery without the blackmail insurance.
Dear Julie,
Thank you for bringing this issue to our attention.
We have now partially refunded your order. Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
Should you have any further queries, please contact our Support Center here:
http://www.dresslily.com/m-article-id-12.htm
We suggest that you purchase the shipping insurance when placing any future orders.
Thank you for your support and understanding.
Best regards,
Dresslily Support Center
I ordered a mens 4X shirt though i wear a 3x, knowing coming from China it will be small. But the shirt was soooooo small I could not get one arm in it. It cost me $9. So no major loss. But, their customer
Service is non-existent
Dear Steven,
We regret to hear that you are having sizing issues.
On all our Dresslily product pages, below the product description, we offer a clearly marked size chart. We ask that all customers refer to this before purchasing. We encourage customers to use their exact measurements when selecting a size to ensure they choose the correct one.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
Please contact us on our support center here http://www.dresslily.com/m-article-id-12.htm
Thank you for your support.
Dresslily Customer Support Team
I ordered two dresses on january 29th and I received them yesterday. I chose the Flat Rate Shipping Method. This Shipping method is free and the order is expected to arrive between 7 to 30 business days.
I am satisfied because I received it within the expected time. The order was well packed and the dresses were really nice.
Dear Customer,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you on Dresslily.com soon!
Best regards,
Dresslily Customer Support Team
From the business
Shop for the latest online womens dresses, sweaters, outerwear, tops, bottoms, bags, shoes, jewelry, watches & accessories from DressLily.com. Cheap price and fast delivery.
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Dear Diane,
We are sorry things have taken longer than expected.
Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.
Regarding your remaining item, it is not in stock, therefore, we can not ship it to you soon.
For more details, we have sent a message to you via our ticket system. Please kindly log in your account and check it.
We are awaiting your reply there.
Dresslily Customer Support Team