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Rude phone staff. Slowest results ever. They keep changing when results will be available. Will find a new lab next time.
Order never arrived. Since I did not pay their blackmail insurance they will not refund or resend the order. Was ordered for a Christmas gift. They would not even consider it lost till Feb 20th. I will never order from them again. Wish I had checked here first.
Update: Dress Lilly did refund my my full purchases amount after this review, but they have not changed their policy requiring you to buy insurance or you have no recourse if it does not arrive. I can order the same thing from Aliexpress.com and I am guaranteed delivery without the blackmail insurance.
Julie hasn’t received any thanks yous.
Julie isn’t following anybody yet.
Empty.
They are not open til 12:30 before lunch, I got there far before their 12:30 lunch hour and was...
Dear Julie,
Thank you for bringing this issue to our attention.
We have now partially refunded your order. Please kindly note that as no shipping insurance was purchased during the check out that we can only offer a partial refund as per our terms and conditions.
Kindly see our terms and conditions here:
http://www.dresslily.com/m-article-id-36.htm
We recommend that all of our customers purchase shipping insurance during the check out stage to ensure that in the event their items are lost or damaged during shipping, we will offer a full refund of the item or ship out a new one for free.
Should you have any further queries, please contact our Support Center here:
http://www.dresslily.com/m-article-id-12.htm
We suggest that you purchase the shipping insurance when placing any future orders.
Thank you for your support and understanding.
Best regards,
Dresslily Support Center