Ariel H.’s Reviews of DressLily & more

Ariel's Profile

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Discount Clothing

2/28/17

I emailed them asking about dresses I ordered for a special event wanting to cancel the remaining 3 that have not been shipped, and never got a response via email or Facebook. But after reading the reviews I can see now that they are not very professional and I'm starting to understand that I may not be getting these items for months or maybe at all. I ordered my goods February 11th 2017 and the event is in a week. I don't have any of my dresses and again 3 of them are not even mailed. So since I know your going to ignore my request for a refund, can you at least tell me when the last 3 dresses will be mailed or if I can change the dresses to something that you can ship sooner.

Tip for consumers:
please do research before ordering online had I known about hundreds of others having the same issue I would not have ordered from this web site at all.

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CustomerService R. – DressLily Rep Over a year old

Dear Ariel,

We are sorry sorry things have taken longer than expected.

Please note that all our items have varying processing times that are clearly marked on the product page. The time it takes to process an item depends on it's warehouse and stock availability.

All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.

We do reply to you in the ticket T170218***58 on Feb 18th.

We have also sent a new email to you in our ticket system.
Please kindly log in your account and check them in "My tickets".

We are awaiting your reply there.

Dresslily Customer Support Team